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AEG

AEG (page 2 of 2)

1.6 from 57 reviews · View Statistics

Reviews

2.2

25 reviews
5
(5)
4
(1)
3
(0)
2
(6)
1
(13)
  • Product Quality
    2.5 (17)
  • Return Claim MadeYes · No (25)
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Jan Murray

Jan MurrayHobart, TAS

Very poor service

published

A washer / dryer combo in the AEG Lavatherm 6000's series was purchased at Harvey Norman Hobart in 2018. Upon use of the dryer, it never really worked at all - soggy, damp clothes, time after time and up to 2 hours. Harvey Norman do not offer any assistance once the product leaves their store, at all. The customer needs to contact and deal with the makers directly (AEG). We found their service ethic very poor, up to two weeks to even respond? After an initial call out where it was given the all clear - still did not work at all and the second time, the local service technician didn't even turn up or return calls ( a scheduled appointment ). Poor quality technology, very poor service ethic experienced.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
David

DavidSydney, NSW

Product: Ok, Customer service: Well meaning but absolutely hopeless

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

AEG poor after sales service

published

AEG makes money on call out fees for fixing ovens. We have an old AEG oven from 2001 and we emailed AEG customer service with details of the temperature gauge problem and photo of the model number. They knew exactly what the issue was but did not tell us over the phone or by email that the problem could not be fixed as they no longer make the parts. Instead they happily sent out someone to take a look and tell us that there are no parts and charge us $185 ! The ethical approach should have been to tell us this over the phone. Poor after sales service. Why would you trust them and buy a new AEG oven?

Incentivised ReviewNo
Return Claim MadeNo
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Stay Away- They Think We're Idiots

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tony

TonySydney, NSW

  • 5 reviews
  • 4 likes
  • Verified customer

Overpriced for the "quality", not worth the price

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Del

Delasked

I would like to know where the latest AEG 45cm combi steam oven is made. Can anyone help please? Thankyou.

No answers
James G.

James G.asked

Very interesting, was told this was a premium product and the after sales service was exceptional. Will steer clear I think.

4 answers
Dianne
Dianne

I complained to their email listed, a service technician then came out free of charge to fit the carbon filter (previously told would have to pay for technician), the technician also had trouble fitting it but fitted it in the end. Also found out don't need to have the carbon filter, it stops the cooking smell, only reason for it apparently. The green light that comes on when it needs changing has stayed on though even new carbon filter has been installed.

Willoughby John
Willoughby John

No question about the product - it is a premium product. It’s just the issue of the person at the end of the phone not listening to me In the first place and then the extreme delay in getting the refund. Maybe COVID19 had something to do with the refund delay.

Gary Williams
Gary Williams

....someone actually told you their after service was exceptional????! That person must be working for AEG. Steer well clear. I waited 6 months for a replacement of a faulty item and when it finally arrived the battery was missing....

Goo g.

Goo g.asked

Thank you all. Nearly bought an AEG wall oven. Will steer clear ... thank goodness for this great website and service.

No answers

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