Very poor service
A washer / dryer combo in the AEG Lavatherm 6000's series was purchased at Harvey Norman Hobart in 2018. Upon use of the dryer, it never really worked at all - soggy, damp clothes, time after time and up to 2 hours. Harvey Norman do not offer any assistance once the product leaves their store, at all. The customer needs to contact and deal with the makers directly (AEG). We found their service ethic very poor, up to two weeks to even respond? After an initial call out where it was given the all clear - still did not work at all and the second time, the local service technician didn't even turn up or return calls ( a scheduled appointment ). Poor quality technology, very poor service ethic experienced.
Product: Ok, Customer service: Well meaning but absolutely hopeless
Purchased an electric lawn mower. The product itself is quite good, robust, well made, mostly metal and I expect it will last for some years. I don't have a large lawn at all but if the lawn is long then I can only just get it done before the battery runs flat.
The purchase came with a bonus leaf blower, it never arrived. I contacted AEG probably 10+ times over 5 months and whilst every reply was very courteous and apologetic and every reply said that it was now on its way, it still never arrived. So here we are 5 months later and I am again t...old "sorry, our bad, I've checked and you will definitely receive yours....as soon as we have them in stock". Sure I will. Funnily enough they have enough of the "bonus" item in stock to sell them at 2 of the 3 closest stockists to me. They are a shambles.
AEG poor after sales service
AEG makes money on call out fees for fixing ovens. We have an old AEG oven from 2001 and we emailed AEG customer service with details of the temperature gauge problem and photo of the model number. They knew exactly what the issue was but did not tell us over the phone or by email that the problem could not be fixed as they no longer make the parts. Instead they happily sent out someone to take a look and tell us that there are no parts and charge us $185 ! The ethical approach should have been to tell us this over the phone. Poor after sales service. Why would you trust them and buy a new AEG oven?
Stay Away- They Think We're Idiots
I had hoped of writing a different review from all the others here but... lies, lies and more lies... paid cash for a $1600 dishwasher from Harvey Norman, was told I could have it right away then once I purchased was told it was on back order but not to worry AEG would sort it out. Locked in delivery date only to have nothing arrive and no phone call. After making a complaint was told I was being upgraded, machine arrived 5 days later was nothing like we ordered, not built in, no cutlery drawer, completely different but had the rep telling me i...t was the same. I shared the differences and he agreed we had the wrong product, it took some convincing peeps so be aware! Just had our replacement installed today and it's still not the upgrade we were promised... it's an outdated model- Favorit, not the Pro-clean we bought which displays the time on the floor, a feature we loved so much in the shop - Stay away peeps they think we're idiots!!
- Verified customer
Overpriced for the "quality", not worth the price
We bought all AEG products for the kitchen. They are expensive, “high end” products, which do not live up to the cost. We would not purchase or recommend these products.
The manuals that came with the products are actually black and white manually stapled photocopies! They are quite unclear and did little to help with how to use the products.
We have spent much time dealing with customer support, who are sometimes helpful, sometimes not. I doubt if the below is a complete list of all of the problems that we have had over the years.
Induction...cooktop - HK673520FB Controls are dysfunctional – you cannot easily select a given heat since they are too small. Often you need to press these buttons many times to get them to work. The cooktop will often turn off or on (without you knowing), seemingly if heat or moisture are placed on top. UPDATE: the large burner on this cooktop no longer heats properly - Feb 2019 Oven - BE5013001M
Questions & Answers
I would like to know where the latest AEG 45cm combi steam oven is made. Can anyone help please? Thankyou.
Very interesting, was told this was a premium product and the after sales service was exceptional. Will steer clear I think.
I complained to their email listed, a service technician then came out free of charge to fit the carbon filter (previously told would have to pay for technician), the technician also had trouble fitting it but fitted it in the end. Also found out don't need to have the carbon filter, it stops the cooking smell, only reason for it apparently. The green light that comes on when it needs changing has stayed on though even new carbon filter has been installed.
No question about the product - it is a premium product. It’s just the issue of the person at the end of the phone not listening to me In the first place and then the extreme delay in getting the refund. Maybe COVID19 had something to do with the refund delay.
Thank you all. Nearly bought an AEG wall oven. Will steer clear ... thank goodness for this great website and service.
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