Inadequate product for the price
We purchased this dryer in 2016 for $2400. It worked quite well, however at times the clothes were still damp and it took a long time for the clothes to dry. The dryer stopped working in Feb 2019 midway through a cycle. I contacted AEG and they directed me to a company through which they conduct warranty repairs. After booking a time to get someone to come diagnose the problem (motor had seized), order the parts, parts to come in, then book someone to fix the dryer- I had been without a dryer for 3 weeks (not fun during a rainy autumn with a to...ddler and baby number 2 arriving days later). Everything was okay... until Early June when the buttons and touch screen wouldn’t work making the dryer useless again. We are up to day 9 without a dryer AGAIN (and day 9 of loading the kids in the car and taking wet washing to anyone who will let me use their dryer). When I voiced my concerns with AEG about this being unacceptable and that I wanted a replacement or at very least extended warranty, they told me I needed to take it up with the repairer (Odd that the manufacturer weren’t accepting questions about their own product??). Obviously the repairer directed me back to AEG, where they said to “see how it goes” after this repair, and if something goes wrong again they might look at other options as I still have another year left on warranty. I don’t think it’s much to ask to have a reliable dryer for $2400?? Don’t waste your money believing that it will get you a reliable product (as I unfortunately did). AEG don’t seem to be concerned about providing terrible service or products.
Purchased in August 2016 at Domayne NSW, West Gosford for $2,400.00.
Nothing but troubles
We purchased the AEG Lavatherm Dryer and an AEG washing machine when we moved into our new home. We have had nothing but troubles with both appliances since purchase and service men in every few months. Yet again our dryer went out over a week ago, this time with an E60 error (something about it not heating up properly) but AEG can not even send a repair person out for a week. We have a busy family with both of us working so not having access to our dryer for a week is actually a substantial issue for us. It also recently had a bust belt tha...t had to be replaced only some months before hand. Our matching washing machine we purchased from AEG has had nothing but troubles too including the drum falling out and having been replaced (that is why this is not a 1 star review as they did suggest a new replacement for the washing machine). As I could not wait a week for a dryer this time, I actually had to purchase a second dryer (NOT AEG!!!). Not remotely happy with AEG appliances for the price we paid and will never purchase an AEG product again in the future.
Damp clothes will not repeat a cycle
This machine was talked up by the consultant at the store and I had to wait 6 weeks for it to be delivered. It doesn’t dry clothes on any cycle effectively. If you try for a second cycle it will give you 5 mins then stop. IT DOESNT DRY CLOTHES and you can’t seem to program it to. I regret buying this dryer. Should’ve got a much cheaper one.
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The sales consultant talked us into this and I regret it. This drier does not dry and always turns off, when my clothes are wet! The cupboard dry function is a damp finish, if I want that I’ll hang my load out normally ... good thing is it creates no moisture in the air so I can close my laundry door if need be whilst it’s on.
Very disappointed with this dryer
Sorely disappointed in the AEG T97689IH heat pump dryer. Unfortunately the only setting it actually dries on is Time Dry which defeats the purpose of having purpose designed settings. Unless you run a Time Dry cycle after the cycle you've selected the load is left damp. This dryer is not energy or time efficient, and definitely not set and forget.
We can't understand what AEG was thinking with this dryer. Even using Extra Dry together with Dry Plus settings leaves the load damp. Just doesn't make sense in a high end product.
Questions & Answers
HELP how do we get this dryer to work effectively? We are a household that usually dries things on the line but occasionally we have to use a dryer. We have had this dryer for almost three years and it NEVER works effectively. Honestly I don't believe I have ever taken something out and thought yes, so nice and dry. Everything always feels still quite damp.Highly unsatisfactory especially after the sales pitch. We have spent hours pouring over the instruction booklet. Usually we are drying clothes that are cotton, or partially lined dried dry sheets and towels. Any tips gratefully accepted.
horriable dryer... premium price for poor quality. Doesn't dry clothes. Takes very long periods to dry items as in 5 hours or more..would not recommend
How often and how do you clean, AEG heat pump dryer condensor, anyone know?
Everytime,after drying cycle. Put foam in front of the condencer.
Get an answer from our members and AEG representatives
|Category||Heat Pump Clothes Dryers|
|Energy Rating||8 star(s)|
|Energy Consumption||123 kWh per year|
|Features||Auto-Sensing, Child-Safety Lock, Lint Filter, Reverse Tumbling and Stackable|
|Door Hinge||Left and Reversible Door Hinge|
|Dimensions||850 x 600 x 630 mm|
|Manufacturer Warranty||5 year(s)|
|Colour / Finish||White|
- MPN: T97689IH
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