AFG Home Loans

Non existent, always had an answer why they could not drop my rate. Yeats if/when they finally answered the call. An absolute joke.....
They just seemed very uncooperative, like they were doing you a favour. Very unhelpfull and dismissive.
The rate was a rip off and even after jum ping through loops there was always a reason why they would not consider amending it.

Absolutely no customer service. Easy to get a loan with, but when you want to leave due to their ridiculous interest rates etc they make it difficult. Found out our loan is actually with a 3rd party and NOT AFG.

Went with them for a great introductory rate, but didn't keep rate competitive for existing clients. Paid more than required weekly and wasn't made easy to redraw. After redrawing once had to contact them again to do it again. Now refinancing for a rate of more than 1% better, the settlement date has already been pushed back by AFG three times. Do your research before consider using them.

I am an AFG home loan customer. Due to COVID I was in hardship, I requested AFG to review my request to pause the repayment for 2 months. Didn't get any support at all!

Easy to get a loan with.
Terrible if market conditions change.

If they review your rates when RBA rates change, don't expect a reasonable outcome. 0.05% offered vs 1% on their competitors.

Their LMI fees are great and what not. So the savings side fantastic. But their admistration is ridiculous. Everything we have had to sign had to be done again. And when it was redone we had to wait weeks for the process then redo it then wait weeks again! We have builders waiting for money to be released and the bank is taking their sweet time. As soon as we can we are refinancing with another bank

We rolled over our finances into a single loan and received prompt and personal service.
Online facilities are easy to use and any queries have been resolved quickly - thanks AFG

Seems great until you actually need customer service or a change. Unlike many others I decided to tell the bank I moved in with my partner and now renting out my home. I should of done what many people do and not disclose the situation change. In times where rates are low, having a paying tenant and a stable full time job should mean a lot to a bank, they hiked up my interest rate by 1% and charged a fee. I understand there is a difference between owner occupy and what banks say are investment loans, however most banks go through the process an...

AFG seem to be OK. No problems with settlement.

Bit slow with sending out Debit Card for the Redraw facility.

No Android App to easily manage account.

Payments into the account via bpay and direct transfer are really slow relative to what it is for a normal account and by modern banking standards meaning don't rely on them for quick transfers.

I have not used the Redraw facility yet as my funds have not been credited to my account.
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AFG have been excellent to deal with over the past couple of years. I have now changed back to a major bank as I need more features with my home loan due to living in a remote area. If you’re looking for a simple great value home loan with excellent customer service you won’t go wrong with AFG. They have also been excellent with the discharge of both my mortgages and very quick with the release. If I ever look at refinancing my properties again I will definitely come back to AFG.

AFG have been a nightmare from the start. They screwed up our settlement which was $20k short of what it was meant to be. When we took it up with our broker, he investigated and found out that we had to sign a form to request early release of the FHOG. They never passed this form on to us or our broker so just didn’t bother to tell us that our settlement amount was short of the required funds ON THE DAY OF SETTLEMENT.

The fun didn’t stop here, when we provided them with the invoice for our base stage, they took 4 WEEKS to pay the invoice when...

We have been with AFG (Retro) for only just over 1 year and they have recently increased the interest rate twice in only three months, despite the reserve bank rate remaining the same. They offer little explanation beyond their ties to the underwriting bank. As other users have said, discharge rates are high (in the process of discharging the loan) and the security property we used for the loan to begin with was layed down at an unreasonable rate of colatoral with some clear shadiness in the transparency of this within our original contracts. T...

I feel sorry for the people that work here. There has been multiple issues.

We needed a revaluation done just prior to construction. We lodged the request and after 2 weeks of following up with calls to them, they said there was no record. During this process, we were given conflicting information. Then we re-lodged the request. They told us this would take several weeks which delayed our build start. We couldn’t speak to a supervisor at any stage and they said we didn’t qualify for their escalation process.

Then the construction drawdo...

I’ve been with AFG for less than a year and my interest rate has gone up twice .Im now looking into changing my home loan...mind youvim a first homebuyer and I’m in shock how fast the interest rates are going up when other banks are keeping their rates the same .

I’m warning anyone that will listen to stay away from AFG.
I have a loan with them for my land, but Im transferring my land loan to another bank to build my home.
My account was canceled by them but they are refusing to realise my loan to the other bank. But in the mean time they have charged me $800 and are trying to charge me interest on the account that was closed. Settlement has been pushed back by 2 weeks now and I’m still waiting.

I was also ahead on my payments and haven’t seen or heard where that money has gone.
Please stay away from this company