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AFG Home Loans
2.3 from 64 reviews · View Statistics
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Reviews

1.0
6 reviews
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Lainey
Lainey
  • 2 reviews

Warning - stay away from AFG

published

Absolutely no customer service. Easy to get a loan with, but when you want to leave due to their ridiculous interest rates etc they make it difficult. Found out our loan is actually with a 3rd party and NOT AFG.

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forSecond Home
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Dianne H.
Dianne H.
  • 3 reviews
  • 2 likes

Cookie Cutter Approach and No Customer Service

published
Transparency
2/5
Customer Service
1/5
Application Process
3/5
Timeliness
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateOctober 2018
Loan used forSecond Home
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MDM
MDMVictoria
  • 2 reviews
  • 1 like

Horrendous service and woeful organisation. Keep away from AFG!

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
2/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMarch 2019
Loan used forHome Construction
AFG Home Loans
Dean T.AFG Home Loans
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AFG have been difficult from the start

published
Transparency
1/5
Customer Service
2/5
Application Process
3/5
Timeliness
3/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMarch 2018
Loan used forSecond Home
AFG Home Loans
Dean T.AFG Home Loans
Similar opinion? Write a review on ProductReview.com.au!
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Malcolm1978
Malcolm1978Greater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 2 likes
  • Verified

Terrible Service

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateOctober 2017
Loan used forHome Construction
AFG Home Loans
Dean T.AFG Home Loans
Similar opinion? Write a review on ProductReview.com.au!
Ben
BenHunter Region, NSW

Stay away

published

I’m warning anyone that will listen to stay away from AFG.
I have a loan with them for my land, but Im transferring my land loan to another bank to build my home.
My account was canceled by them but they are refusing to realise my loan to the other bank. But in the mean time they have charged me $800 and are trying to charge me interest on the account that was closed. Settlement has been pushed back by 2 weeks now and I’m still waiting.

I was also ahead on my payments and haven’t seen or heard where that money has gone.
Please stay away from this company

Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMay 2017
Loan used forHome Construction
AFG Home Loans
Dean T.AFG Home Loans
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

ShaneH
ShaneHasked

Can you please advise when you will communicate your decision on the current rate decrease from the reserve bank?

2 answers
Joseph
Joseph

They haven't passed on anything but are constipating on it...!!

AFG Home Loans
Dean T.AFG Home Loans

You can view the latest rate movements in relation to the recent RBA decrease here - https://afghomeloans.com.au/afg-home-loans-rates-reduced/

Get an answer from our members and AFG Home Loans representatives

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