After calling a local firm, who didn't help at all, Telstra gave me your number. The initial phone call was great, the man was very helpful. He could have sent someone the next day, but I was working, so obviously you can provide a good, quick service if need be. The guy who came to fix the door was polite, knew what he was doing, and had the door fixed within the hour. Will certainly call your firm again, although hopefully that won't be soon.
- Verified customer
Garage door repair
I normally like to do everything myself but I don't have the strength to install door springs and needed the assistance of an expert. In the end the door was professionally fixed and the cost was only a little more than the cost I could buy the parts for.
- Verified customer
Every aspect of the service was fantastic. The people I initially dealt with on the phone were friendly and informative - despite my lack of product knowledge. They promised me they would get back to me and did. They communicated strongly about the timeframe (3 hour window) for the visit and then I got a call 1/2 hour before the visit. Best of all, while other companies claimed we would need to replace our system ($2,500) AAG carried out a service and fixed on site for less than 10th of the price. This is because they know all products not just one!
Excellent Customer Service
I found the service from AGG Doors to be excellent.
<br />From initial phone call with Kristen who was very efficient and thorough asking all relevant questions including requesting pictures of the faulty door, make and model which gave me confidence that Kristen understood her product very well. I also appreciated the follow up reminder emails.
<br />The technician was on time as scheduled, courteous and repaired the door in a timely manner.
<br />It is refreshing to be treated well as a customer where companies take the time and effort. I would not hesitate to recommend AGG doors.
Replacing garage door fittings
My 20-year-old garage tilt door cant close properly. The other company suggested to replace with a new roller door and motor as the tile door is old style, the current fittings were worn and cant support the door properly. The garage door is suggested not to be used since now as it might fall down. With the garage door photos I sent by mobile, AGG doors provided another option-- replacing the door fittings only as the door board looks quite good. They provided to check motor onsite to see if need to replace it. This option is more affordable an...d environment-friendly. This morning they brought the fittings to my property. After checking the garage door, they discussed with me the options in details. We decided to change fittings only. With 2 hours work, the tile door is working well like brand new. They also serviced the current motor and gave me a remote. They cleaned the site after finishing the work. I could not be more happy on their service. They fixed the problem with fee less than 1/3 of replacing door. They are experienced and professional. They use their knowledge to help the customers. I will recommend AGG doors to my friends.
love my automatic gates
very satisfied with the service. Immediate response to phone call, fast quote and promt service. Technician was very professional and did a great job. slight issue with the gates closing so fast to each other and technician spent time to make sure gates were working properly. Only a few days as yet so will see if i have problems with closure. was assured they would come back to fix if need be.
I contacted AGG again as we had used them before. Josh was very helpful and responsive and I was most impressed. He arranged someone to come out to view our damage the next day and then the door was repaired within a few days, excellent service from everyone involved, especially Josh. Follow up and advice was timely and efficient.
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