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No reliable No responsive Absolutely horrible
I moved from sunshine coast to Sydney last week with agill transport.
and it was about 2 bedroom house size of moving, they delayed from beginning to end.
1. They didn't show up on the day we move without any mention, and we called more than 10 times did not respond. Finally called me back after 5pm, and they said driver is late so we'll pick up tomorrow morning. So i had to cancel hotel reservation which is not refundable. (They discounted half price of hotel expense.)
2. They said come to pick up 10am to noon, showed up 5pm.
3.They called ...me to drop my delivery 7pm to 10 pm, and did not show up and call me to coming up next day 6am. (Seriously???? 10pm delivery?????) 4.They finally showed up 6.30am, there were scratches on most of furniture and microwave was broken.
We had our 3 bedroom unit moved from emerald to Maryborough qld they said be here on the the 10th of April then said cant make it be there Monday no show no contract then we ring office saying they said Wednesday be there definitely never showed up then Thursday morning, they decided to show loaded the truck then tried charging us extra for 4 cubie metres over they was going to take our stuff to storage without telling us we said no its been paid so they dropped it off this morning. Worst company ever do not even bother going to this company ever find a different one they will not contract you at all.
I moved from interstate. The truck arrived very late in the day 6.30pm and worked till late after driving from Townsville. Items damaged on loading. Then during the move I asked for an invoice so I could pay numerous times with no response until the day before delivery after waiting 3 weeks for the invoice. They then refused to delivery as the invoice wasn’t paid! Not to mention being charged an extra 1k for 6m3 after my wife checked with the driver that we were within our limits. Then I tried also to discuss with them that no companies can pay...instantly but the customer service just didn’t care. My stuff still hasn’t arrived but I am very scared what it will be like. I will update this review when I receive it. I like others drastically warn anyone thinking of Agill not to use them! There business model is to come in cheap then over charge for extras. Don’t use them!! - Update, my load arrived with much damage (about 10K). Lounge suite and other items were soaked in water and covered in rust and mold. My expensive and relatively new french door fridge was smashed and not working. I have no words to describe how bad this company is.
chloe is awesome
chloe has been awesome keeping me updated along the way if you need to move contact chloe at agill transport little over due but thats to mechanical failure and as we know that happens to all of us some point with our own vehicles
Very happy with service.
I was getting worried after reading all the negative reviews, but as I needed a backload sent ASAP and the times suited us, we thought we would risk it. Excellent service by Chloe but as stated in other posts, once you pay deposit, then all correspondence is via text. The date promised was delayed by 4 days, but we were informed all the way.
The actual removal men were excellent. Could not fault their politeness, professionalism and care. All the goods arrived in excellent condition. I wish I took their name to than them publicly.
I would recommend Agill. The only reason they got a 4 not 5 was the original day was Thursday collection and it eventually was Sunday.
Really good service, fast and reliable
I moved a small amount of belongings, a bed and a few boxes interstate. Agill actually have a really good quote which didn’t break the bank and really fast and efficient service. It was delivered earlier than anticipated which was great.
The reviewer stated that an incentive was offered for this review
It was a great experience
I only had bedroom things to be moved and I was moving interstate.
The removal guys were lovely and if I had any questions I could message them and they were quick to get back to me all was on time.
I would definitely recommend using AGill Transport for your next move
Agill transport moved us last month from Gold Cost to Roma ,vert helpful , very very friendly . Lee and his offsider did a amazing job .Office followed up promptly to make sure every thing went well. Every thing deliver in a perfect condition .good value of money. Highly recommend
Warning! Never EVER again!!
I moved a one-bedroom house from Brisbane to Cairns and, apart from a nice phone call to get my business, every other aspect of dealing with this company has been an absolute nightmare. Terrible communication, with phones often not being answered, infuriating, incompetent delays and when you do complain the people on the other end of the phone blame you for the problems (eg. "you chose to go with a backloading company"). They are not cheap - they end up costing you in delays and changed plans. DON'T DO IT.
Also note: when you look closely at many of the 5 star reviews on this site, they all are making the same grammatical errors. That's how dodgy I believe this company to be.
Very friendly and reasonable with price
I am extremely happy with service I received to move from Queensland to NSW.Very professional and very careful with our furniture .no scratch ,dint or mark ,they were quick and efficient . The cost was also good.
We will definitely using them again and very happy with service .
We had a very poor experience
We moved from Canberra to Sunshine Coast a few weeks ago and only went with this company (more expensive than others) because they promised pick up and delivery in line with our schedule. There were delays at both ends that were not communicated with us, and the drivers who did the pick up and delivery were unacceptable in their behaviour and skills. The delays resulted in costs to us in terms of time off casual work to be there for pick ups that did not occur, and extended temporary accommodation while we waited for the goods to be delivered. ...Not only were we given false information many times about delivery and pick up dates, and there was extensive damage to our belongings, the drivers used and didn't flush the toilet in our vacated unit (which the drivers were instructed not to enter), which was discovered by the agent during the bond inspection. We had to engage someone to clean up the mess in our absence. Once our deposit was paid our phone calls went unanswered and we got brief texts and emails with unfulfilled promises. We had to chase them hard to get our stuff delivered – they demanded full payment ahead of delivery with a promise that delivery was just a few hours away and then didn't deliver for a few days. And be aware that ANYTHING that is not on the inventory will be charged extra (we even got charged extra freight for an umbrella!!). We were originally told it was charged by cubic metre but when we collapsed our flat pack furniture they changed their tune and said it is charged by weight and charged us the same anyhow. When they finally delivered, the goods were stacked in a pile that looked like a bonfire, with fragile goods upside down in the middle of it all. I was madly trying to intercept fragile items to place them elsewhere. The fridge, drier, mattresses and sofa were all forced through doorways doing damage to both the item and the door frame. Dining chairs were broken and there were pieces of the chair frame missing. I had to yell at them to stop at one stage so they didn’t do more damage. The truck was filthy and despite packing our mattresses in bags, the bags were torn and the mattresses arrived all scuffed with rust stains on them where they had been dragged across the floor of the truck, and then dragged/forced through doorways. After much complaining we were offered $140 compensation, which was an insult given the extent of the carnage. Despite this we accepted (anything is better than nothing) and then spent several emails over more than a week chasing the promised payment until it was made. We received contact from the company in mediating this review. I've been informed that the company has investigated our experience and has taken action with several employees. We have moved a number of times over the past few years and have never had an experience like this. We understand that the removal business can be subject to delays, and that moving goods comes with a certain risk, however the combination of poor communication, changing dates and costs, misinformation and unacceptable levels of damage to property made this a one star experience.
Very professional and careful
We are incredibly happy with how they handle my three bedroom house move. They were very efficient & careful, Fantastic on time , The two removalist were on time an took great care of our fragile items specially with my antique cabinet . I was super worried about my TV and grandmother antique cabinets and there were zero issues , arrived safely in new house. We are really impressed by the professionalism and efficiency in delivery of goods by Agill transport.
We will be using them in future
This company's service is really awful. I would never suggest anyone to use this company's service even though it is cheaper than other removalist. You will regret for using their service. We use this company's service from Melbourne to Townsville. The removalist came two days prior to our booking date and told us that they are coming to pick up and if they don't pick up on that day next trip will be one week later. We had no choice because our fligh was on Friday and we have no time to wait for next week. So I rang office so many times...but nobody answer and I was so panic and stressed because we haven't finish our packing. So I have to call my few freinds to help us in packing. Believe me this company will gives you unnecessary stress. Our wall was damaged during the move and never received compensation despite of so many emails. Again, we mean to receive our delivery on Wednesday but received after two days. And our expensive leather cough and bed were all rusty despite of proper packaging. We covered with plastic and did the proper packaging and our cough and bed came without plastic cover and were all rusted and seems like they were in the truck for more than a year and there was lots of damages. Our cough and bed worth around $8000 and was only a year old. The truck in which our goods was delivered has no blacket on the floor and all wet and seems like truck has leakage. Most of the boxes were wet and damaged. Our leather cough was all ripped off at the edge seems like they dragged instead of lifting. If you guys are moving please read this review and other reviews. I would strongly suggest not to use this company's service. It is worthless to use this company's service.
Top quality company
Still move our contents from 2 bedroom apartment to 3 bedroom .They were extremely professional ,reliable and completely upfront .the move start and finish on time , prompt with no damages .
Clear and fair pricing and I felt that I made right decision to choose Agill transport. Wish you good luck and will see you guys again ....thank you
Terrible - Once the deposit is paid everything changes
Half a star if possible : I really want people to beware of this company. Please don’t be fooled by the cheap quote and lovely voice ([Name Removed]) on the other line, because once you pay your deposit everything changes!!! [Name Removed] was calling me from Agil Transport and sounded reassuring and genuine on the phone regarding my move from Melbourne to QLD. I’ve moved plenty of times (interstate) and I always know that you pay the deposit to book the pickup date, and pay the remaining balance, once they arrive to your delivery address. She...confirmed all of this on the phone to me and said this is how it goes, we collect the remaining balance when the “boys” arrive etc. I happily paid the deposit and everything went south. I got a email saying to pay everything 48 hours prior to delivery, this was on Tuesday and I’m leaving for QLD on Saturday. I was calling and no one was picking up, I was emailing and it took ages for them to get back to me and they were extremely rude, I was receiving invoices for other customers who booked, and I just had the worst gut feeling. They will avoid emailing you and try to speak with you on the phone so you don’t have proof in writing. I cancelled the booking on Wednesday with them, then they kept emailing and just didn’t want to respect my wishes. I have asked for a refund of $200 as I was extremely disappointed, no one was picking up the phone after numerous attempts. luckily I was recommended to use Brisk Transport, Andy was extremely helpful and I booked immediately as I had 3 days left to leave. I’ve had cheap quotes in the past but I’ve never been so stressed as I have been with Agil Transport. The positive reviews I believe are fake, there’s plenty of negative feedback to tell you to turn around and do more research. Their website (Agil) looks decent but their email template is so dodgy, if you value your belongings. Do not use this company.
Respectful ,helpful and professional
Agill transport did my move from Canberra to Queensland .the whole experience was very good. They did their job quick and no furniture got damage .Every thing deliver safe and arrived in time .great service and excellent work done by workers . Thank you
Please Go Elsewhere, It’s not Worth it.
I don’t even know where to begin with how beyond Painful every single dealing I had with this company was. Supporting a Local Business is so hard when people operate like this. At the Start in regards to quoting; they are keen to get your Business so with email and contact flat out; which seemed wonderful. But as soon as you were locked in with that Deposit laid - everything fell apart. A promised pickup date delayed by 4+ Days with Poor Excuses that turned o it to be Lies, as if there Drivers were ‘only hours away’, when they didn’t turn up t...ill days later. This led us to reschedule or Bond Cleaners 2x and ask for an extension on our Move Out Date because of their nonsense. Everything would have been easier if they just didn’t lie with each question asked. The Removalists themselves were great to deal with And apologised for the Poor Office organisation, which was the only good thing about the whole process. Hidden Costs trying to get past us for ‘Extra Items’ that we never even had so be sure to check your invoices. I wish we never used this Company and I have made sure to relay this to anyone I know looking to move their Belongings in a safe and efficient way. My Advice; Be sure to keep everything in email form with a Company like this as they go back on their Words and Promises, again and again. They delayed the Delivery by a Day also, again with the same excuse as why they were delayed with Pickup. It’s only thankful for them that their Delivery Drivers are nice - the only plus if I can give them any. If you need any Proof, I have it for you to see. Please go elsewhere, whatever you do. I can guarantee there are much better, much more professional, and much more trustworthy companies out there. Beware.
This is great
The move was one bedroom
Is was a long move and they started on time and finished on time I would recommend to anyone one who asked that did a great job
We moved interstate from Victoria to Queensland in December. Boys worked very hard unloading truck at the receiving end in the heat. Were very helpful and friendly. Good service provided.
They tried to bribe me
Really bad company. This company never showed up on the day that i booked my interstate move. I wrote them an honest review on what happened. I was after approached to take down my review for a sum of money. Thats how dodge they are!! Be warned. See attached picture for the email
Professional Removalist Experience
We were pretty stressed about our move from Vic to Townsville, then we got a reference from my friend about Agill Transport and now i can proudly say that they are extremely professional and highly committed to their work and lookafter their clients, everything went as per plan the removalists in Vic and cairns showed up on time and take care of every single thing. We cannot be much more thankfull for the team Agill Transport, Highly Recommended.
Professional and very efficient
Agile transport move 2 bedroom house from NSW to Queensland.Trio and his team were extremely professional
They were on time, reasonable price, no unexpected surprises at all.
Nothing was damage. They turn up on time.
Every thing arrive safely.
Communication was also very good Thank you for your great service. And we will be using you guys again in future
Profesional and best removalist ever
Had a move done from Brisbane to Gladstone with full truck load ,pick up was done on time ,no issue with delivery , every single items deliver in perfect conditions, Driver was very polite . Will be using them again in future .stress free move
Thank you once again :)
Disgusting!!! Pathetic! Liers!! Useless! Under quote then sting you a massive invoice.
Disgusting!!! Pathetic! Liers!! Useless! Under quote then sting you a massive invoice. Was told 4 days to get my stuff. It’s been 2 month and I still don’t have it. Been placed into storage twice without my knowledge. They won’t even tell me where my own property is! My whole house contents! They left stuff behind and didn’t tell me. The truck drivers sat in the truck for 4 hours before lifting a thing!!!! Won’t answer my phone calls. The call they did answer, they hung up on my husband.
Perfect , Fantastic work ! Highly recommend
Perfect , they packed our entire house up as we could not get there due to border closure and was delivered when they advised. Chloe was fantastic with calls and emails advising us of each step . Fantastic work !
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