1 photo
AGL Energy

AGL Energy

1.3 from 1,989 reviews · View Statistics
Listing monitored by AGL Australia

Reviews

  • Transparency
    1.9 (16)
  • Customer Service
    1.8 (19)
  • Rates and Fees
    2.5 (17)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
JJ
JJHunter Region, NSW
  • 5 reviews
  • 1 like

Customer contact system is a disgrace

published

Never had a problem with AGL electricity and gas, but trying to contact them is a nightmare. Unable to discontinue a service without contacting them. Call wait times are disgraceful, no call back system and the chat service is a joke with long wait times and no notification when a response is finally written.
Credit refund also requires you to contact them after being sent to their app without any link to contact them. And of course nobody reads the case notes so you need to keep writing them with each agent.

Customer Service
1/5
Incentivised Review No
ServicesElectricity, Gas and Solar Buy-Back
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Harry
HarrySydney, NSW
  • 3 reviews
  • Verified

Okay rates but very Poor Customer Service

published
Transparency
2/5
Customer Service
1/5
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
warybuyer
warybuyerSouth East Queensland, QLD
  • 3 reviews

They don't want us!

published

AGL appear to have the best solar FIT rate available in Qld at 12c per kWh. BUT because we have 10,075W of panels on our roof, we exceed the 10kW limit, even tho we have only a 8.2kW inverter. The extra panels we have cater for the sun at different times of the day and it works very well. Why this arrangement disqualifies us is beyond me. I know of no other companies that count panels. All seem to count the inverter size only, which makes sense. Why, AGL?

Transparency
4/5
Customer Service
2/5
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
warybuyer
warybuyer
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Shivrani C.
Shivrani C.Greater Melbourne (Inner), VIC

Overdue charges

published

I am with Agl from last 5 years. Due to pendemic I had to pay my bills in split of 4 weeks. They agreed and took the payment.

In the next bill they charged me overdue charges without even informing.

Covid19 has been very stressful for small businesses like us , but for them it was a chance to make more money.

Since then I am thinking to change.
Thanks

Incentivised Review No
ServicesElectricity
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Energy Providers

Find out how AGL Energy compares to other Energy Providers

Know better, choose better.

Compare all
Enid Y.
Enid Y.Sydney, NSW

would look for an alternative provider next time

published

We moved house in September 2021 and when the final gas bill was received it was much higher than expected. AGL included a $12 charge for 'meter read' but it clearly stated on the invoice that they only estimated the usage. So I had to send a photo of the actual meter figures and then request a refund of their 'read' charge which effectively halved the amount due. For the unwary, this is gouging and opportunism at its best.

Transparency
2/5
Customer Service
2/5
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Xy guy
Xy guyCentral Highlands and Goldfields, VIC
  • 49 reviews
  • 34 likes

Major communication problems

published
Transparency
1/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now

AGl ?

published

I originally was with Click energy for years and was happy with their service they were taken over by AGl. I have a 5 kw solar panels installed. I live on my own am away quite a bit. With Click I was very seldom ever in debited. They always checked the Meter. I notice AGL is billing by estimates and requesting me to provide Meter details ( I don't live in suburbia) I'm seriously considering another provider as my credit is being witteled away with each account even though my usage has not increased substantially.
I may be wrong but I'm getting the impression they are more focussed on shareholder returns than customer service. I'm looking for another provider.

Incentivised Review No
ServicesElectricity
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Excruciated
ExcruciatedCentral, SA
  • 9 reviews
  • 9 likes

Long wait for Indian CC to answer then transfer to Melbourne AGL when you know that's who you need to talk to anyway.

published
Incentivised Review No
ServicesElectricity
Similar opinion? Write a review on ProductReview.com.au!
Bhuwan
Bhuwan
  • 2 reviews

Agl Telecommunications

published
Incentivised Review No
ServicesElectricity
Similar opinion? Write a review on ProductReview.com.au!
Energy Providers

Find out how AGL Energy compares to other Energy Providers

Know better, choose better.

Compare all
Den
DenSydney
  • 5 reviews
  • 8 likes

Their retention department is doing them big disservice

published

They need to dial down their retention efforts. I had AGL electricity accounts a few times over the years and it was always uneventful which is a good thing and that's the reason for the second star. But this time when I decided to switch from them they peeved me off big time. Dragged this over a few days, 1 rep hanged up on me, then I had to hang up on another idiot who just didn't wanna listen what I was saying and kept pushing his retention speech. Ended up writing a complaint to get things moving.

AGL doesn't seem to understand that it's easy to damage a reputation, yet almost impossible to restore.

Incentivised Review No
ServicesElectricity
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Deniz U
Deniz UMelbourne
  • 3 reviews
  • 15 likes

Another unhappy Click Energy customer switchover

published

AGL bought out Click Energy and my accounts were moved over. First AGL bills were up by 50%, switched power to Amber Electric, now need to move my gas bills

Transparency
3/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
ozzie.scientist
ozzie.scientistHunter Region, NSW
  • 4 reviews

AGL Internet

published

We decided to try AGL Internet because of their discount if you had an energy account with AGL. The provision of service was good but not documented/communicated well. Phone support to help get set up was good, however the internet (supplied by Southern phone,check their reviews) quality was poor, frequent pauses and delays causing much frustration. The internet speed was good but we couldn't cope with the interruptions. We changed to a different and much better provider within a couple of days.

Incentivised Review No
ServicesGas
Similar opinion? Write a review on ProductReview.com.au!
Energy Providers

Find out how AGL Energy compares to other Energy Providers

Know better, choose better.

Compare all
Coldwater
ColdwaterMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

AGL late payment SMS

published
Transparency
2/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Daniela
DanielaMetropolitan Adelaide, SA

How many years in advance do I have to plan my internet connection to have it working?

published

I have contacted AGL on the 16th of February to have my internet going on the 5th of March. Despite having all the time they needed, they waited until the 2nd of March to send the modem out. Their estimated time of delivery is 7 to 10 days, plus any corona-delay there may be. Then why wait until 3 days before my requested date?????
Moreover, after receiving the modem on the 9th of March, I called them to have the internet installed, and guess what.. it takes another 24 to 48 hours to get the internet connected..and guess another thing... 2 days after there is still no connection.
Thanks to this absolutely unnecessary waste of time, we are falling behind with our studies. I don't think we'll be staying with AGL for long.

Transparency
2/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
Vtom
Vtom
  • 4 reviews
  • 1 like

Pricey

published

High end prices. They send you the break up of charges which to a layman is poof. No benefits for long term customers also. Solar feed in is also less.

Transparency
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4

Questions & Answers

Arn
Arnasked

Not accurate actual meter reading and no explanation of account adjustments.

I'm having problem about my billing for this month May2022, Because Its doesn't look right that's why I phoned AGL resolution team to explain they said they will come back to me soon., I watched my electric meter and recorded monthly because I would like to know how much I earn and save having solar panel. I get information from customer service about monthly billing, etc. since i got agl apps I can easily monitor my used KWH or General usage every month. I also advised from agl that need to input my meter reading every month both (REG-1 and REG-2) Solar credit and KWH used(General usage) using agl apps. According to the agl staff every month they estimate both general usage and solar credit and in every quarterly then physical actual read the meter. 19th April was the actual reading and I was surprise and annoyed at the same time because Reg-1 is lower that the actual reading and reg-2 is higher reading to the actual reading bills that come to me I also expecting credit/money more than a couple hundreds that my solar harvested in the month of Jan thru April 2022. as my calculation but suddenly they announce on my bill that there is account adjustment and turns only twenty one dollars credit. Can you please investigate this matter. Thank you.

1 answer
AGL Australia
David P.AGL AustraliaSend a private message
Ella Gokhmark
Ella Gokhmarkasked

Due to a transposed meter issue I had lost electricity for most part of the day last month and then had to contact AGL on a number of occasions to resolve both the cross-metering problem as well as the billing of the wrong meter going back to when we first connected our property to AGL. I have been directed by AGL to first call United Energy to find out who the correct retailer for the meter in question is, then contact the said retailer and set up a "temporary" account with them, so that pass it back to AGL. At the same time I was promised that the money I paid to AGL for the wrong meter/usage would be credited back to me, which as of now has not occurred. I was also asked to send through proof of payment of all my bills (although I was on direct debit arrangement with AGL) as well as proof of account ownership (all this was sent almost a week ago but generated no action so far).
At the moment, after multiple calls with AGL and Alinta, I got a "welcome back" letter from AGL advising I am now offered a standard retail contract (after 25 years with AGL) and a request to call them in order to make changes, i.e. select a different plan, etc. I made three attempts to call today and was not able to get past identity verification stage on the phone, when I enter my account number (tried both old and new accounts), after which the line went silent on all three occasions.
I am now at a stage when I need an AGL representative to call me back on 0404 002 356 asap and take some steps to resolve my issues:
1. Resolve overpaid bills due to cross-metering issue from the time we moved in (March 2020) - I have a reference number from when I spoke to AGL on a number of occasions on the matter
2. Change current plan from standard retail contract to a plan of my choice
I believe that it is not my fault this has occurred and therefore I should not be punished by having to sort all this out myself. I expect AGL to take a more active position now, after I have done a lot more that I should have and wasted a lot of extra time, unnecessarily, and resolve this for me to my satisfaction.
Ella Gokhmark

3 answers
Stephen J.
Stephen J.

Search for energy ombudsman and you can log your complaint with them and they will see it through. Furthermore agl will get a hefty fine for those mistakes. Only way to punish them for their misdoings

AGL Australia
AGL AustraliaAGL AustraliaSend a private message
Ella Gokhmark
Ella Gokhmark

Hi Puneet,
Good to know that you are investigating - in fact, you have been investigating since 10 January 2022. How much longer do you think the investigation will take? I hope to hear back within days from now, that will be much appreciated.

Peter L.
Peter L.asked

Off peak time

1 answer
AGL Australia
AGL AustraliaAGL AustraliaSend a private message
See all AGL Energy questions

Get an answer from our members and AGL Australia representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity and Gas
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

NEW SERVICEFind the right energy provider

Compare, switch and save all in one place

Start Now