AGL Energy

Was originally signed up for electricity and gas through my real-estate agent when I was moving in to a rental property, everything was done on time and thought I was in a good place being on a fixed rate. Got first bill and thought that it seemed expensive, checked rates of other providers and found I could save 25% switching. No problem with the company but they do seem to be one of the most expensive.

In the first two months we found our power bill was twice as much as previous provider (click energy). I noticed a second meter had been added to my bill (not mine). I called and it was fixed in about a week. Still, I'm disappointed agl didn't notice this themselves or compensate me for their error.

So I've had friends tell me to switch electricity companies because I'm getting charged too much... And I came here for moral support but I guess everyone is complaining so to save myself trouble in the future I'm moving to this mystery electricity company that my friends have been begging me to move to because it's so cheap AND I read a review that their concession card was removed deliberately and honestly I find that they ask me The same question if I have concession to get the discount every time but I thought you only need to tell them once and then it's set in the form but I guess you have to tell them all the time because I've told them three times already what my concession number is

I've had AGL for numerous homes/investment properties over the years. Did a comparison today, I would save around 25% of the bill on one account alone. When I rang AGL they didn't offer me anything like that competitive rate could only tell me about a new plan that would save me money from now on. I asked [name removed] (Resolutions area - excellent at his job), why hadn't I already been informed I could be saving or better still be transferred across to this plan automatically? He wasn't in a position to answer. The guys at the top make the ...

Not too bad - good billing system and provides insights on your account and usage.
Was good enough to say another provider offered better electricity rates.
Was happy enough to connect again on a new apartment

Had a gas installation quote from Jemena (try to avoid this provider, seriously move suburbs). It was an 8000% increase on a previous quote so I asked AGL to query it. AGL is who i filed the quote with, they then apparently send it on to Jemena. The gas installation quote has a use by date.
I phoned AGL every few days to see if a response returned. It did on the day the quote expired and nobody rang. I phoned 2 days later to be told it had expired and now I have to Waite another 14-20 days for a new quote. When I rang up quite upset I was p...

Solar panels. Had to wait 6 months for bill, then got two within a week totalling 2900 on the eve of my heart operation. Needless to say it's taking almost 4 months to pay. Issue was that I rang at least 4 times looking for that first bill, only to be told it wasn't there.

Agl kept sending my paper Bill's to old house when clearly we moved and then didnt even email any Bill's to nominated email address then hit us with 3 Bill's at once.. not the first time they have done it to customers.. ACA will be notified of not fixed

Ok, I have found from experience ( last eight years or so ) one does NOT speak to AGL's overseas call center if one want any positive action at all. The only way to get any satisfaction is to speak DIRECTLY with either the AGL Sydney or Melbourne office. I have had many dealings with AGL over this time and I found once one gets the Energy and Water Ombudsman involved you get action. I would suggest one exhausts all avenues prior to this action however if one is honest and open with your complaint the Ombudsman will act on one's behalf and AGL DO take notice !!!

The recently introduced agl app is a step backwards. It does not enable hourly use data only daily use data. It is the hourly use data that is valuable and allows you to understand usage pattens. Please give us back the old app or change the new one agl.

I've been with AGL for 2 years. During that time I've noticed they have gotten more expensive each billing cycle. I recently received a $600 bill and I live alone and don't understand how i could have used that much power. However AGL have been great when it comes to paying off the bill. I've had a bit of financial hardship this year, and their representatives have been very understanding and reasonable. They also don't make harassing or threatening daily phone calls to follow up overdue amounts. So yes, they are very expensive, but their customer service has been amazing.

I need to shopping and doing camparison.
We have solar and our bill are $500 dearer.
Time to research.
Thanks

I am a happy customer with AGL. In saying that, if they call me one more time trying to up-sell me a gas connection, I'm out. Third time today and second day in a row. Leave me alone to enjoy my energy in peace.

They were pricy, but not the worst out there. The longer your with them the bills get higher and higher and then they 'explain' your % off deal has expired. Very determined to keep their customers.

I loved AGL when I first signed up with them 18 months ago. I spent a full day comparing all the different offers from different companies and saved $400 on my very next bill. .... But, they used the same trick as Energy Australia, and Origin Energy before and I fell for it again. The price/discount changed on the anniversary date. Well I've learnt my lesson. I'll now check offers every year. Now the reason I say just like the banks is because after spending yesterday checking all the electricity offers through the Government Website, AGL ac...