AGL Energy

They have and app and a widget to monitor your usage and bill. Great! Huge balls-up with connection but not entirely their fault, mostly the builder Rivergum...
They notified me well in advance of my plan ending. Good comms. the occasional email offer. Can swap between monthly or quarterly billing. No complaints from me.
Plans aren't the cheapest but if you are happy to pay slightly more to have flexibilty and reliability then AGL is for you. I'll still probably switch once this plan ends though. I can save $300 a year, so I will.

I have not had problems with AGL, when I call them on the phone my issue gets attended to after a few minutes, I did get the email saying my plan was going to change and my solar tarrif would drop from 12.4c to 8c so I negotiated with them and we settled on 16c for a 1 year and my kwh is 33 cents, you just have to be more aggressive and demanding, switching companies does not automatically mean you are going to be better off.

I have both electricity and gas with AGL. Their billing has been fair and allow me to transfer electricity credit onto my gas account. I have been with them for over 10 years and have been happy with their service. The online chat service Also allows issues to be addressed very quickly and efficiently.

Hello fellow energy producers. This review is for you.

I got a little windfall and used the money for a spot of solar energy installation. Want to see how much not fun that can be then have a peek at my review of Sunboost and be warned.

But it does work producing around 12kw per day and I use around 3kw a day. So I have some electricity to sell. AGL pays the best at $0.21per KW for my excess solar. Daly connection free (rip off but they all do it) is around cheapest and at night when the sun don't shine I buy at $0.29.

Net result is AGL co...

I’ve had very few issues with Agl, I check every year and update my plan to the beat rate and have been happy with my bill amount.

Sometimes they forget to email me the bill and I don’t find out until it’s overdue and I have to contact them to get the “early” discount amended. I’ve never had a problem amending it but it can be a bit annoying.

I have been with AGL since late Jan. They have been really good and I find their rates to be really competitive. The set up process was easy, the only thing I would suggest as part of the moving in process, they request that the main's switch is off. This only applies if there is currently no connection to the house. But if there is already electricity there, it doesn't need to be off. So the day we moved in, I had to call AGL for them to say, that it was already done. To be clearer on this process would be better. Apart from this we have experience no drop outs.

I've had various issues including recent moving, hardship issues, dodgy landlords & I've found 99% time really good service. Maybe its the training in dispute resolution but with one exception staff have been helpful, don't talk down to customers answer promptly. They've given me good advice and haven't been heavy handed.

We had Agl set up a new connection at our property we built as had used them previously in our rental, they rung me recently to tell me there was a cheaper plan we could go on extremely satisfied great customer service

Switched my Electricity over to AGL with a very easy process. Have found them to be so much cheaper than my previous company. Have also attached my Flybuys so im earning points when I pay my bills.

They have been, giving me good deals on electricity, even though it's not the cheapest, they have good customer support. I moved to new unit and they made the move and connection easy. And they have also brilliant Coles rewards discounts and caltex discounts which makes so much more savings on regular use of money!

Been with agl gas and electricity fo 27 years was hoping to stay with them when I moved into my new premises as I was always satisfied with pricing and great customer service but there refusal to give me a pay on time discount which I always did has made me change electricity providers

Issue has since been resolved. It took many phone calls however I was finally compensated for a number of mistakes that were made on my account. Thank you AGL. Cheers

A month ago we has solar installed.
All requests etc were sent and I was told on the phone that all had been done. Apparently it hadn't, as today I checked, and still no adjustment to the meter.

On contacting AGL they let me know that the names didn't match and I should email them or call them.
On choosing to call their number, I pressed 4 "For anything else" as no mention of solar. After 4 "Anything else answers their system hung up on me.

Turns out the issue lay with our solar company, sunboost.

In fairness, the solar team where excellent when they finally stepped in to resolve this, but it was hard to get answers I. The meantime.

Just signed up for gas with AGL in WA, easy to set up online, a good and relevant selection of rewards and a good discount of 40%, although with higher daily fees & charges, to the other guys, so be careful here. Also, which was refreshing they offer a self read service online, unlike Kleenheat & Alinta.
Heard alot of poor feedback about these guys, but given the ordeal I had with Kleenheat, I suspect they cannot be any worse. Fingers Crossed!

Reliable electricity source, zero dropouts since inception (NOV 2018) I have always had pleasant customer service interaction. The ability to submit metre reads via app to ensure correct amounts are being charged. As a bonus, I get flybuys points through Agl too.
Wish I had found them sooner.