AGL Internet NBN 250/25 (Home Superfast)

I have had very poor internet download speeds for a few weeks and decided to contact AGL Tech support. I waited for about 20mins before someone eventually answered. The person was of the Indian subcontinent and was a little difficult to understand but that was fine. The issue occurred when this person requested I open up a website speedtest.com… Read more

and click on any of the buttons, not a specific one, anyone. At this point alarms went off and warning stating do not turn of your computer went through the speakers, so I immediately turned everything off and saved the computer which was important as i work from home. If I'm honest I do geta tinge of distrust when I hear that nationality on the phone and this is simply due to the abhorrent number of scam calls from the Indian subcontinent. What I did not expect is the tech support from a company I am obtaining services through actually try to scam me. I checked the speedtest.com website and it stated this web site is very dodgy. I will be getting rid of AGL Internet and never dealing with them again.

Worst internet provider I've ever had. I'm done with the constant internet outages. And the worst thing is when AGL try to blame it on NBN buts its always AGL's issue. I will never recommend AGL to anyone. Don't waste your time and money with AGL. Show details

Constant connection drop outs. The service is horrible. Nothing stays connected to the wifi (mobile phone, security cameras, streaming/veiwing platforms) You are forever resetting the modem or NBN box...always to no avail. My wifi provides between 0-1 bar of reception You try to explain this to the operators and they just assure you everything is fine on their end once they run whatever tests they do. WOULD NIT RECOMMEND Show details

AGL NBN on FTTP has been a nightmare: constant drop-outs every day, speeds that collapse in peak times, and endless reboots of the NTD/router just to get back online for a few minutes; I’ve tried factory resets, new cables, direct Ethernet into the NTD, off-peak and peak testing, and logged speed tests showing big swings and packet loss, but… Read more

nothing has fixed the instability support is polite but scripted (“restart, factory reset, try another device”), there’s been no clear fault explanation or proactive investigation, and no meaningful credit despite ongoing outages on a fibre service; on FTTP, reliability should be the bare minimum and AGL hasn’t delivered it for me, so I’m switching providers and would not recommend.

Been a customer since 2021. The speed and reliability has been good up until 2025. It now seems to drop out too often, if it doesn't improve I will be looking elsewhere.

AGL Internet might claim to offer premium service, but in my experience, it’s overpriced compared to other providers; likely driven by the need to deliver profits to shareholders rather than value to customers. Even with their so-called “retention discount,” which expires after 6–12 months, there are still cheaper and more transparent options… Read more

available on the market.

What really soured my experience was the lack of communication around a planned outage that lasted an entire week. As someone who works from home, this was incredibly disruptive. I had to go into the office to stay productive. Not the end of the world, but a simple text or email would’ve allowed me to plan ahead. When I asked why I hadn’t been notified, I was told they’d investigate and get back to me. That follow-up never came.

Customer service only seemed responsive once I mentioned escalating to the ombudsman. Until then, it felt like I was talking into the void. If AGL wants to claim their service is premium, they need to understand that good service isn’t just about being polite on the phone, it’s about not needing to call in the first place.

I've since switched elsewhere to a cheaper plan which with twice the speed.

Wow how bad is AGL Internet!!! If I could give minus 5 stars I would!!! How’s this for a new connection they got the address wrong and connected my neighbours house who was already on an nbn plan. They then disconnected his house causing much inconvenience! On top of that they tried to charge me for both the connection and disconnection to the… Read more

Wrong address!! When asked for an itemized invoice they couldn’t provide it!! I’ve Spent hours on the phone to the morons there none of whom can speak or understand English!! BE WARNED NEVER GO THERE!!!! Absolute incompetence from start to finish!!!!

Worst experience – Hardly getting speed of 50-60 Mbps. Trying to contact customer support from more than 4 weeks, not helping me, still having same issue. WORST experience ever. I use to be with TPG before, was getting for speed on NBN50 plan as compare to now. Never ever use AGL NBN Show details

Horrible time getting connected – If I could give it negative stars I would. And I’m not even connected yet! Trying to get connected has been absolute hell and I’ve been so stressed. Every time I call I get told something different and nobody seems to know what’s going on. Was told a plan was cancelled and a different one was added as I wasn’t able to get a fibre upgrade. Called… Read more

back two days later to be told none of that happened. Have been spending hours on the phone trying to figure out what’s going on. Horrible horrible experience.

The worst Internet service provider ever – Worst Internet service provider ever. Yes AGL NBN is the worst service they provide and on top their off-shore and on-shore customer service team is from another world. They have no idea what they are doing. I literally spent hours on multiple phone calls to address the slow Internet speed which is on going for the last 2 months and none of AGL… Read more

technical team has been able to fix the issue. Every time on the phone the technical team member come out with a new excuse just to get rid of me. Next phone call I'm going to terminate my 12 months contract with AGL that I'm on for the last 5 months.

Just Terrible Provider – I have now been waiting 14 days and still no connection in the school holidays with 4 kids at home - it is just awful service. Some of my phone calls to tech support last 2 hours with no results. I have now been escalated to the onshore specialist team who say they will keep me updated but I do not hear back from them for days. The only way to… Read more

get in contact with the specialist team for an update is a 15-minute discussion with the offshore team repeating the problem to them over and over again.

Pay an extra $10 and go with another provider.

Unreliable and inconsistent – Our AGL service is erratic and unreliable. From day to day you don’t know if it is going to work or not. The process to try and get it reconnected is onerous and frustrating and often doesn’t resolve the situation. We are often asked to connect it to a laptop or computer which we do not have which exacerbates the frustration and ongoing delays.… Read more

Our old service was slow but significantly more reliable. Connecting my IPad to my phone Hot Spot is often the only solution to accessing the internet. Waste of money and time.

Don’t waste your money or time – I switched from More Telecom to AGL since all my utilities are with them and they offered a great deal. Connectivity is poor, internet drops out constantly between 5.30-8.30pm Customer service is atrocious, it would take upwards of 4 hours to get a reply back and if you don’t reply within 20 minutes of that, they close the chat and you’re forced… Read more

to start from scratch. I also paid for the 250plan, ping was incredibly high, upload speeds barely reached 10mbps. I don’t think I ever got a download speed above 200mbps. Just pay more, for a better service. Less headaches.

I would give it a negative 1000 stars if I could – I never write reviews, but I wouldn't wish AGL internet on my worst enemy. I have been experiencing connectivity issues with my internet for more than a year now. Since 26th December, my internet has not been working, and the technical support team of my internet service provider is not helping me to resolve the issue. I am very disappointed with… Read more

their service. It's worth mentioning that I have been a loyal customer of AGL Energy for the past 18 years.

I have a lot of notes on my file because the customer service representatives deliberately put me on hold and don't give me answers straight away, even when they can see the information in front of them. It feels like a form of bullying, and I am exhausted. In addition, I have paid hundreds of dollars in additional data fees on our mobile phone bill. Today, I was in tears because I was at my wit's end - I need a steady internet connection for work, and my children need it for school.

Extremely bad, would give -100 rating – I have been requested NBN internet last month 17th and their team told me that going to get the service 24h to 48 hrs. But so far didn't get it. Solar I called more than 30 times. But no one is really caring. Will do cancel once the swtup done. Literally no knowledge about the technical issues/ no transparent communication. Moreover i do follow up with NBN directly. They are giving valid suggessions. So far I didn't get internet. Team is terrible

Absolute joke! Appalling Customer service and no internet connection since 23/09. Do not sign up!!!!! – Signed up on 17/09. Tech rocked up at my house with no communication from AGL on 23/09 to "complete" cabling required for FTTP. Checked AGL app when he left, said connection would be up and running in 24-48hrs, still no internet to this day! Then after trying to contact customer help over and over, was told my connection was booked for 10/10. The… Read more

box is still not even connected to my house. Tried contacting AGL, no one helps, they just bounce you from team member to team member to fake that they are doing something then wait until it hits 6pm as thats closing time so the don't have to do anything. Its been 9 days without internet and still another 8 days to go apparently. They are a joke and don't care! Taking this further. Stay away!

2 weeks and still no wifi – I cannot express this enough, if you’re moving house DONT SWITCH INTERNET TO AGL, KEEP YOUR CURRENT PROVIDER! I moved & tried to switch with AGL cause they were my power company so thought it would be nice & easy but i could NOT have been any more wrong! 2 weeks now and still not wifi, was told a technician will be coming to fix the wifi as… Read more

something was going wrong on their end & it couldnt be connected, come to the day the technician is suppose to be here & i called to find out where they were just to find out our whole plan had been cancelled with no reasoning as to why? Still not confident i will be having wifi & i work from home so this whole thing has cost me a fortune out of pocket for mobile data & hotspotting

Terrible upload speed – Do not recommend for gaming. Terrible upload speeds at night. Constantly given the same problem solving lines.. reset your modem etc.. (I have a high end modem/router) so not the issue in this case.. tech support is not helpful and in most cases difficult to understand. Getting 1/4 of the speeds I’m paying for and I’ve been told by their support… Read more

team that those speeds are “acceptable”. Does that mean I can pay 1/4 of my bill and it’s acceptable?? I’ve had the service 3 weeks and been disappointed everyday so far.

Energy/gas discounts offered at sign up of nbn connection have not been given and support team palm the issue off to the next person.

Terrible absolutely terrible – I have this service FTTP and have experienced constant dropouts and slow speeds, especially during evening peak times. I have moved from FTTN with AGL due to problems with old cabling. I wish I hadn't changed this FTTP service with AGL is a joke. They also are conveniently closed at 8pm when the problems are occurring so you can't contact them for support. Show details

Only 1 Star because it won't allow 0! – When I first signed up speed was good until about 5:30pm. 1st dropout, unable to use fetch tv until after 11:30pm. It was the same for the next 2 days, so I waisted 2 hours waiting for their tech support, then waisted another hour to get some further setup instructions. I then waited until 5:30pm that evening then dropout. The last dropout lasted… Read more

3 days, and I believe the only reason it came back was because I switched do a different ISP. In short, I could not stream a movie or any tv show during peak times, any day of the week. Internet could be dropped for days at a time. and the quickest response for customer support was 1 hour and 51 minutes.

Stay away from this company – Never provided me with a modem, logins, or passwords or emails confirming my internet. Sent me a $500 bill yet I've never received the service at all! Stay away from this dodgy company. I told them all this info but they keep blaming my cable. Incompetent overseas call centre ppl are what you got. Show details

Lies all to gain your business. DO NOT TRUST THEM – I set up an account for a connection with AGL but then canceled my set up that same day. As their wait times are over an hour, it took me forever to talk to someone who then informed me that the connection request had been canceled. I kept getting emails so called again (waited an hour to talk to someone). Who informed me that it was… Read more

disconnected. I received another email that it was connected, so called again to find out they had connected it anyways. It took me 3 calls to find the truth. Liars and scammers, setting up a connection after I withdrew my consent. Cant be trusted and I'll never use them again. I used to use them for energy but I wont trust them with my personal data again

Superfast activation and Superfast Download Speed – I recently switched to AGL for my Internet and I'm a delighted customer. I'm getting over 250 MBPS download speeds when using a wired connection and almost this when using wifi. Activation was a breeze as I placed my order at 6pm on the Thursday before Easter and I was online before 7pm. Highly recommend AGL particularly if you have an existing Energy service as the plan rates are very competitive. Show details ·  1

Living with regrets – I wish I stayed with my old Service provider. My old ISP was much more reliable and I did not have any issues. I can not even get my issues resolved with my new ISP AGL. Show details

Once they trap you in there is no way to escape! – Not suitable for streaming or online gaming. When you want to sign up they are all available for you. No waiting for someone to pick up the call. But once you’re in no one cares about you. I’ve been more than 5 hours in total waiting for someone to pick my call so I can cancel my nbn but no luck. Show details

Loss of connection and no one to support – The internet loses connection at least 2-3 times a week, and calling support is useless, and I have waited on hold for 1.5 hours, and still, no one picked up my call. I cant wait for my contract to end, and I am moving away from their horrible service. Show details