Agr machinery rip off and crooks
Terribly Shonky Genpower GX40001 Generator. Used for two hours and doesn't work. AGR now saying they will not honour warranty when I have used the product within the specifications provided. Beware of this Company and any of their affiliates, Mills Trading and Mytopia. Robbed of $350. Now trying to take them through small claims tribunal due to misleading advertising and not honouring 12month warranty.
EBay are in cahoots with mills trading/ AGR machinery. They manipulate the positive feed back percentages and delete negative comments! Make sure when you return your junk back to the criminals it is sent via registered post! They claim tinals you hey never receive items back! And if they don’t give a full refund make sure to take it up with the department of fair trading! Do not settle for partial refund! These are professional crimare dealing with!
Serious ripoff . Do not do business with this company.
I orded garage shelving and paid over $1100 for 5 sets of 500kg rated shelving to be delivered. They were very quick to send me 5 sets of 400 kg rated shelving with inferior welded joints which didn't even stand up to delivery handling. They were delivered with broken welded joints. I notified them and they asked me to return the shelves which I did. After a prolonged wait they sent me back the same inferior product and not the shelves they advertise on eBay as 500kg rated shelving with double welded joints which they advertise as a special fea...ture of this product. After numerous emails and phone calls that go to a call centre in the Phillipines , they have not acted on my complaints and I feel totally ripped off. I think that this company should not be allowed to sell through ebay and I will notify ebay that AGR/mills trading are falsely advertising products and taking money under false pretences. I also intend to contact the Dept of Fair Trading in Australia with my complaints about this company. They need to be shut down so that they don't continue to rip others off. I am extremely unhappy and have lost confidence in buying anything off the Internet and ebay.
Fair Trading needs to take a closer interest in this company
AGR / Mills Trading sell imported rubbish from China through EBAY.
Service calls are handled by an offshore call centre.
Emails I have sent have received a template response ignoring the content of my email.
Items I have bought from AGR have failed on first use. Replacement parts have failed after one or two uses. AGR then tells me there is only a 3 month warranty on the replacement parts and I must purchase further replacements. One part kept falling off and I then discovered the screw and matching nut had incompatible threads ! The equ...ipment is just a bad joke on Australia consumers. Australian consumers have a right to expect that the equipment sold is of reasonable quality and fit for the purpose for which it is designed/sold. I believe AGR take advantage of the inherent trust Australian consumers afford Australian retailers. This trust is misplaced with AGR / Mills Trading. They show no respect for the Australian consumer. I am following up with Fair Trading and I'd suggest if you have problems with AGR that you don't hesitate to do the same by lodging a complaint with the relevant authority in your state.
Bought an alledged 11 Kva petrol generator. It wouldn't run 1 * 1 hp and 2 by 0.5 hp electric motors singly or together (max 2 Kva). Used it for some welding and the wiring burnt out. Genny specialist says wiring from alterrnator to switchboard is sub standard type.
Do not deal or buy from this company
All I can say they are just junk in everything customer service is not there product quality is terrible and dangerous
DO NOT DEAL WITH *** READ THE REVIEWS*** RUBBISH PRODUCTS WITH NO BACKUP
Bought a concrete saw...didn't expect a top shelf item, maybe lasting 6 months and I'd be happy.....
WRONG !! Firstly 14" diamond blade hub was machined poorly resulting in a very dangerous vibration that actually made the machine uncontrollable (what about Australian standards?? ) second start broken start cog. Had to send photos etc etc then wait 3 MONTHS for a replacement ! 3 starts later broken again...same part (a cheap and nasty little plastic cog) which hasn't got a hope of doing the job it has to.
So 3 time later with less than 5 ho...
You be the Judge
Purchased chanisaw for $189 - Very Early June. Item arrived promptly- lasted 3 starts before seizing. Contacted seller via email- sent tuning guide- did not help- took photos and video told to send item back. Item sent back and assesed. I was sent an email agreeing it is broken and i can have it repaired and sent back or receive a credit for $113.40. ( quote - We also deem the decrease in value t o be $75.6 off the original price). Asked for a pole saw told no. Got them to send original chainsaw back which arrived July 7th. Chainsaw starting me...chanism broke second start. Contacted AGR machinery -told them the part and they then ordered it. August 11th part finally arrived. Fitted part- lasted 3 starts before again seizing. At this stage i asked for a replacement saw for this one clearly had major issues. 26th August -Refused replacement saw- offered original saw back- this is now nearly three months since original purchase ( quote -The original cost of the item including postage was $189.00. We also deem the decrease in value to be $103.95 off the original price.This provides a credit amount of $85.05. Store credits are redeemable for ANY product listed on the Mytopia website which contains all of our products as well as products from other suppliers.) Although $103.95 down i accept the offer because the chainsaw is useless and if i fix it again it will be worth nothing. Check mytopia site - more expensive than AGR machinery site - requested credit be placed against AGR machinery site as this is where purchase was made- refused. Have now tried to apply code to mytopia site three times- will not accept code. Rang mytopia number phone just cuts out half way thorough conversation. Original purchase of $189 very early June- Sept 23rd still no useable goods. Just want credit for purchase price or to be sent replacement saw- should not be this hard.
I bought an aquarium filter from their ebay store, which was faulty. I returned them and they offered me store credit 20% less than the original price. I wanted to buy that unit again using the store credit. But, what I found later that the stroe credit they gave me is not for the ebay site, it's their sister site 'mytopia'. To buy from that site I have to pay additional shipping, which was not originally in the ebay site. And not only that, the item that I bought is not in that mytopia site as well. I have been waiting for more that 3 months.
Worst company I have ever dealt with. My worst ebay experience.
A bunch of liars working there.
worst company ever.
the 1200 watt drain cleaner arrived as a non working unit, Contacting there customer support is very frustrating, they don't understand about the equipment and refuse to put you in contact with any one that may be at all helpful. they do not return your calls, or offer to replace or fix it. They just ask you to return it at your cost & they will take a look at it. Please be warned. & read there negative feed back.
i liked that it ran at 1400 rpm, but this was not true, only the motor spins at 1400 rpn not the cable.
it never worked, either wrong parts installed, or poor quality parts, when you move the handle nothing happens.
Incompetance, you will be burnt, extortion tactics for faulty returns ... plain and simple just don
I use this review site and provide reviews as well, i never of though of looking up an Ebay seller in here.
I wish i did !
I purchased a NEW Baumr-AG 1800W 3 In1 SDS Plus Rotary Jack Hammer but this review is not about that.
My review is about the way to company treat you.
I purchased this drill and it is not fit for purchase, the drill wobbles around due to the chuck being not securely mounted.
I sent a message clearly stating what was wrong with measurements indicating how bad it was.
I was told to send the device back pre paid postage ... great !
Do not buy from agr
Have a terrible experience basically had a air filter issue with my saw where it was sucking the wood chips back into the carby, 5 times iv rang agr and never been called back once by someone " higher " then the drone that answers the phone calls. Countless emails to which they didn't really want to know or care about the issue, they are just ignoring me in hope I leave and go away. So my advice to you is that if you want to buy a product that once it breaks premature to warranty being over you will just throw it out because this company just wants money and does not want to help customers who they sell faulty products too.
Terrible communication, bad service, hopeless advice, disgraceful company
Worst company in australia
I could not agree more that this company are the worst company that has probably ever hit australia!!! They wont even replace things under warranty and then when it does go out of warranty your screwed.. Formal complaint to department of fair trading is going out today!! I repeat do not buy from this company!! They will be closed down shortly after i am done with them!!
Never never never buy from them
I bought a Hedge trimmer about 6 months ago. I could not get the rev's up. I was promised a new carbie. Still waiting, it will never come. You got to send them photo's and a description of what is wrong. they still do not understand. I waisted $146.00.Never buy from them. Anybody wants a petrol hedge trimmer.
Could not get the rev's up.
Warning - Don't Buy From AGR Machinery!
Bought a 4.4KVA generator from AGR Machinery (ebay). Went bung after first use. They would not pay for return shipping costs for warranty repair (law says they should if it is expensive and at $180 fee, it was expensive). After many rejected emails from them, went through Consumer Watch Dog (Govt) who took up the case. AGR machinery immediately agreed to pay for shipping after contacted by Govt agency. After item repaired, they offered a refund of the purchase price minus depreciation which was about half of it's value, even though it was still...brand new and only use once for about 10 minutes. Absolute crooks. The entire experience was terrible. Terrible product, terrible customer service. Don't buy from them, you will get burnt! Product and customer service terrible
Bunch of criminals!!
AGR machinery are a total bunch of crooks company if you have a problem with them make sure you put in a formal complaint into the department of fair trading ! They will start a full investigation into your transaction deal with this fraudulent company. The inferior chinese junk they sell doesn't even meet the Australian standards. They import this rubbish direct from China by the shipping container and on sell this non compliant junk to suckers all around Australia. They refuse to give me a refund and now they claim they never received the item even though i used their return policy via Australia post, Avoid this company at all cost! and register any returned items !!!!
I gave them 1 star because I cant give a minus. Worst buying experience of my life. To date I have returned the item 3 times for repairs after 3-5 mins use and 1hour-1 day cool down. They lost 1 item on return and sent a brand new one and got the same issue. Rubbish product. Terrible company. Avoid like cancer!
Excellent web site which includes a phone number. However, ring this number and you are put through to an off shore call center. This company is based in Sydney but they can not be contacted if you have any problems. They seem to hide behind the call center, which is most curios and very annoying.
Very Quick delivery on ebay purchases
No invoice, no guarantee documents, no instalation instructions. Any problems are difficult to sort out
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