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AH Beard Domino
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Buyer Beware - A H Beard Mattress
After I purchased my A H Beard Mattress queen mattress I was looking at the A H Beard website to register warranty AND came across the following info re care of mattress. This info was never shared with me at the store nor in any way attached to the product prior to purchase. Had I known this ridiculous 'requirement' made by A H Beard I would NOT have purchased this product. Upon contact post purchase I was told this info was made available (?HOW?) however who has time ability to move a heavy mattress THIS often...I am older and I sure can'...
Read moret AND don't wish to! "Rotate your mattress To help minimise body impressions, we recommend that you rotate your new mattress end-to-end every two weeks during the first four months, and monthly thereafter. This will help to even out the settling across the surface of the mattress. Bed care basics guide | A.H. Beard | Leading Mattresses" I also found the mattress uncomfortably 'fluffed up' in the middle and weak at each side. When I sat on the edge, as one does getting in and out of bed, I felt I was falling off. MANY communications with A H Beard brought me no comfort and I found A H Beard to be particularly POOR in their communication. It seemed each time a new/different employee made contact for 'customer care' they had no clue about previous contact communications. Sometimes their name was not even shared. Kinda like groundhog day care. After an extremely long time with MANY communications A H Beard resolved they had NO responsibility and I was left with my uncomfortable high maintenance rotation queen mattress. I was exhausted but had another go and got some help but their awful customer service/"care" continued to be awful. I notice on this site that A H Beard respond to people's comments and including when consumers have already made contact with A H Beard . Am wondering what this person/persons can do that couldn't be done when consumers had ALREADY made contact with A H Beard....unsuccessfully (as the A H Beard person asks for their reference number). So, PLEASE DO NOT make contact with me.... I am done with A H Beard ! BUYERS BEWARD of A H BEARD.- Value for Money
- Incentivised Review No
- Perceived Firmness Hard
Mattress falls apart for the third time
I bought this mattress three years ago — after asking for the mattress we already had and were very happy with, by a different manufacturer, only in queen size, the shop attendant upsold us the A.H. Beard, extra firm. After only a short time it developed depressions where we slept which are uncomfortable. Then shortly afterwards the sides began to cave outwards (my husband and I are sixty and eighty kilograms respectively). The ship would not exchange but the manufacturer took the mattress away and brought it back after having "fixed" it. They'...
Read moreve already done this twice, and now it's happened a third time. Owning a mattress should not be this much trouble. There's clearly a design flaw. I've read other reviews here, and the customer service responses look like gaslighting. No, it's not normal for great big sloppy valleys to appear where you sleep after only a short time. The warranty should provide for replacement, but if I were to buy a new mattress I would steer clear of A.H. Beard.Purchased for $1,000.
- Value for Money
- Incentivised Review No
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- 2 reviews
- 1 like
Terrible service
My review is pretty much the same as all the others. Paid around $4000, on special. Disappointment with the mattress’s longevity. After about 4 months ‘dungeons’ started forming where we sleep. The place we bought it from was singing it’s praises, saying it won’t happen.
I left it & after a few yrs, rang the manufacturer, as the mattress has a 10yr warranty. (the shop we bought it from, closed down not long after we purchased the mattress). The customer service was so bad. I was told one person needs to sleep in the middle (on the ‘island’ th...
Purchased for $4,000.
- Value for Money
- Incentivised Review No
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Hi Dee
Thank you for your review; we are disappointed to hear that you are not happy with your mattress. Part of a mattress settling process is to develop over time body impressions. This happens to a...
Thank you for your reply. Where do I find the service number?
Hi Dee
I will email you in the back end of this system.
Kind regards
Customer Care Team
Worst mattress EVER
After using Sealy mattresses my entire life I was convinced to try an A H Beard DOMINO Plush, and that it would far surpass the expectations I had for my Sealy's. So I reluctantly gave my 15 year old piece of Sealy heaven to a friend and bought the A H Beard Domino in Plush. I can just say, the retailer convinced me that my weight was the contributing factor in my dissatisfaction with my new mattress. I weighed 57 kilos when I purchased the mattress and 79 kilos by my 9th month of pregnancy. I had to endure the saggy hollows that my poor pregna...
Read morent body made on that piece of rubbish. I eventually had enough. I gave its away and bought brand new Sealy Posturepedic and am in heaven again. Do not buy this mattress. They are poorly made and the quality is atrocious. Mattresses should not sag, create dents or swallow you whole even if you are carrying a whole other human inside you. Mattresses should not be sold on the merits of weight. They should be sold on comfort; plush, medium or firm. A plush mattress should not sag irregardless of the weight of the person who is using it. End of rant. Thanks. Bye.Purchased in at Beds Online for $1,000.
- Value for Money
- Incentivised Review No
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Hi Lauren H
We are sorry to hear this. A plush mattress is probably not the best selection that could have been made I'm sorry to say. Given a couple of things you mentioned in your comments. Most of ...
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DO NOT BUY!!!!
Purchased a King size Domino Plush mattress which cost $3800.00 from a large retailer. Felt amazing instore.
After 2 years the hollows created despite advised rotation were ridiculous. Put a broom stick across and the mattress had sunken up to 4cm in the spots we sleep in. After getting terrible back pain because of it, we put it out on the kerb for a rubbish pick up, because it was just that, RUBBISH. Retailer offered no support so taking it as a lesson learnt to check reviews before purchase. Stay away.
Purchased at Best in Beds for $3,800.
- Value for Money
- Incentivised Review No
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Hi Amanda
Reading your post is difficult because I have been in that space of complete frustration and disappointment. This is something that you may not want to hear however I feel compelled because ...
Hi, I have sent you a DM as requested.
You are writing to me as if this was my first mattress ever in my life, an uneducated consumer. "This isn't my first mattress" (although it got to a point I cou...
Hi Amanda
That was not the intention at all and I hear your dissatisfaction.
I'll have one of the team call you....
- 2 reviews
- 1 like
- Verified
Please stay away from this mattress! (Video attached)
(Almost 4 months now only got worse!) Got it 3 weeks ago and it feels very different to what we tried in store. It doesn’t give any support, I developed such a terrible back pain I never had before. We were suggested to rotate it every 2 weeks, when we turned it we couldn’t sleep as the dents from our bottoms were to deep and we slept like on a slide. (We weight 65kg/170cm and 80kg/183cm).
Purchased in at Best in Beds for $750.
- Value for Money
- Incentivised Review No
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Hi Nataly
We are sorry to hear about your experience. Have you contacted the Customer Care Team?
Sounds like the mattress comfort is too soft. Usually, the mattress tried in-store is the future state of the mattress. ...
It also has a tear in the corner! Totally poor quality. The shop replied with all that “not bad enough” nonsense. Will forever stay clear from your company and “best” in beds.
Hi Nataly
We want to help.
The offer is there to get in touch with us or we can call you?...
Bought a new mattress today from best in beds
Hi all
Bought a new mattress today from best in beds at Warrawong. In store staff were fantastic. I have the Dominio Palazzo Queen. AIS endorsed. Was looking at another brand that were made in China but Australian owned. I chose this brand of mattress because is made in Australia. After trialling it in store laying on it rolling around on it I found it very comfortable and supportive to my back. I’m looking forward to getting some sleep Time on it and see how I wake up in the morning compare to my old mattress but I’ve just replaced. I’ve read...
Purchased at Best in Beds for $1,000.
- Incentivised Review No
- Sleeping PositionBack, Front and Side
Hi Dion
Thank you for your feedback. We loving hearing that our customers love their experience with our retailer partners. I will make sure to pass that on to the team, both at Best in Beds and AH Be...
Related Articles
- 2 reviews
Mattress purchased from AH Beard - excellent
This mattress is so comfortable it feels like your sleeping on a cloud. I get a great nights sleeps and could not be more pleased with the mattress very satisfied
Purchased in at A.H. Beard.
- Incentivised Review No
- Sleeping PositionBack
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Hi Melissa
Thank you so much for the comment. Our production teams love hearing that customers love the mattresses they make. I will pass the message on.
Kind Regards
Customer Care Team
- Verified
AHB Pocket springs system mattress
AHB Pocket spring System mattress within 2 months exhibits body indentation sagging , the appearance of a 7 year old .mattress has a hard area in the middle of the bed from top to toe which is difficult to sleep on
Purchased in at Domain.
- Value for Money
- Incentivised Review No
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Hi Sophie Stamps
That's disappointing to hear and yes that would be uncomfortable. Have you called our team? I'm certain they can assist.
Body impressions are a normal part of the mattress settling in...
Find out how AH Beard Domino compares to other Mattresses
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Perfect Bed and Faultless Customer Service
My 85 year old parents bought a AHB Domino Privilege Firm Mattress with a 10 year warranty in March 2014.
Although the mattress was rotated every 3 weeks, this year my parents noticed a lump form in the middle of the mattress, from head to toe.
I sent an email to AH Beard with photos and the A.H.Beard Customer Care Team were onto it straight away. After a couple of attempts to repair the mattress Gary and The Customer Care Team replaced the bed and base with the next model up.
The whole process was seamless and faultless and my parents are enjo...
Purchased in at The Sleeping Giant NSW.
- Value for Money
- Incentivised Review No
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Hi Joseph F
To say I’m disappointed to hear about your experience would be an understatement.
The issue you described happens to all mattresses and all brands over time as the comfort layer conform to...
- 2 reviews
- 2 likes
hate this mattress
We bought a Premium Pocket 5 Plus King 11 months ago, my Husband and I both feel like a banana when we lay on the mattress, we have lower back pain every morning and there is a hug lump in the centre of the mattress that runs the length of the mattress it is like climbing a hill to roll over. we have put extra support under the mattress which helped for about 2 months.
Really sorry we bought this mattress, have had little help from the store we bought it from, would never get a plus mattress again. wish we had read these review before we bought it..
Purchased in at Lounges Plus.
- Incentivised Review No
- Sleeping PositionSide
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Hi happy customer
Thank you reaching out to us. We don't like hearing that our customer are not getting a restful night sleep.
The lump in the middle of the mattress is the unused area of the mattress...
Hi,
Thanks for getting back to me.
You can contact via email jkcooperservices@gmail.com
- 3 reviews
- 5 likes
Don't waste your money
Bought the AH Beard Domino Body Support Plush Pocket Spring King Mattress from bedsonline in December 2016. It felt nice at first, but the support wore out very fast. I'd expect that after say 10 years, but not within the first year. It's now at the point where my partner and I both have constant lower back pain and if you sit on the edge, you can often feel a spring in your leg. Looking at ordering an Ecosa soon.
Purchased in .
- Incentivised Review No
- Adjustment PeriodWeeks
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Hi BecF
That doesn't sound right. Beds will settle in over time and the comfort layers do conform to the occupants. This doesn't necessarily mean there is a workmanship issue.
Could you PM your contact details and a good time to call?...
Hi BecF
Thank you for getting back to us. One of our team members will call you today....
Read moreHave great day, speak to you soon, Kind regards Customer Care TeamThe mattress was inspected and it has faulty springs.
The problem is the '10 year warranty' is not worth the paper it's written on. If something is faulty it should be replaced. Yet AH Beard will only repair it at your cost! ...
Read more They expect you to pay transportation costs to and from and pay to have the mattress sanitized. The purchaser should never be out of pocket for poorly made products. When your workmanship is at fault, you should replace or refund. I'm sure consumer affairs would love to hear about this. No wonder bedsonline stopped stocking your products. I'm better off just buying a new mattress (obviously not an AH Beard) and throwing this piece of crap out!Find out how AH Beard Domino compares to other Mattresses
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Dipping issue
Like many people on here, I was initially extremely happy with my firm mattress -- excellent build, comfortable (despite not having a pillow top). However, after four years it now has a dip in the middle, and I'm finding I wake up every morning with severe lower back pain.
While I'm disappointed the mattress didn't last long, I appreciate the few good years I did have. I'd buy this brand again, assuming they've adjusted their build process (perhaps the springs need to be further tempered?).
That said... has anyone ever heard of a mattress that doesn't sag after a few years??
- Date Purchased
Good Evening John
Thank you for your review. We are sorry to hear that your mattress is not living up to your expectations. We are constantly working on our product ranges and moving with the availabl...
Buyer beware
I bought this mattress 6 months ago. It was compfortable for about 4 months. Now we dip in the middle and my partner and I literally roll on top of one another. After both ending up at the osteo we gave up and put our old mattress back on the bed (which is 10 years old). Shop we bought if from shifted the blame to A.H. beard. Contacted them only to find out I’d have to pay to send it to be fixed. Never buying this brand again. Shame considering it’s Australian made.
- Date Purchased
Good Morning Claire
We are really sorry to hear you are not happy with your mattress.
Please send me your name and contact details so I can look into your concerns....
- 7 reviews
- 5 likes
Terrible quality
Mattress developed a severe dip in less than a year. Backache, couldn't sleep. Company wouldn't refund. Attempted to fix, unsatisfied with outcome. Still causing backache. Buyer beware of this brand. I will never buy this brand again. Poor customer service.
- Date Purchased
Good Morning Connie
Please can you send your address and contact details to support@ahbeard.com
I would like to look into your case...
Submitted details as requested by company, yet to hear from them!
Here's an update. I'm still waiting to hear from them. What a con. Stay away from this company
Questions & Answers
What is the difference between the Decathlon Firm and Decathlon Plush queen size?
Hi Grant D
The essential difference is the comfort layers the support system is the same.
The firm has firmer feeling comfort layers and the plush has softer feeling comfort layers....
I have had one of the Domino Matterhorn Plush mattresses for a while now but cannot get used to it. First I thought I had to give it time to settle in, but now I am just finding the bed very HOT. I feel like I am on fire only on the section I am laying on. Unfortunately, I have not had a good night sleep since I had this mattress :) I was wondering if this is a usual problem?
They can remove the top plush call them I had to remove the pillow top on my mattress because it had body impressions after 2 months of purchasing but it’s really got todo with the pocket spring mattr...
Read moreess system. In the old days we had mattresses that we’re Reversable and did not sag.Its a mission to buy a descent mattress these days good luckI have a king coil Stirling gentle mattress. It needs replacing and would like to purchase the same product. Can’t find this product. Is it still available and if now what has it been replaced by
I'm not familiar with this mattress. Why not try and find a similar mattress with another brand. Quite often mattress styles which perhaps weren't big sellers get phased out. Choices and sleeping nee...
Read moreds as well as body type are high consideration these days with manufacturers. Don't be hesitant to try something else. Good luck!Good Morning Glenys G
Thank you for your question.
I can look into the product specifications of the mattress you have to provide an idea of a current range model that will have a similar feel. Do you...
I was just wanting to know what mattress superseeded this type of mattress. Or is is still available under another name.
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Hi jo F.
We are sorry to hear that. could you please provide me with your reference number so that I can review it?
Thank you again
Customer Care Team