For the first 3 months this mattress was wonderful, then it started to sag. I sleep middle, side, other side and turned the mattress head to toe every other week. The medium setting was perfect for the first 3 months then I went to the harder setting, then it started to sag. I am very light at 55kg, I slept on this bed alone. After 9 months I sent it back they tried to return it saying it was fixed, I queried the issue they said they had replaced the top of the mattress. I read the other reviews here, clearly this is how they handle this situat...ion and clearly the customer gives up eventually and throws the mattress away. This bed is nothing but a mattress topper on a blow up bed so it will only ever be ok for a few months then, the topper will need to be replaced again. Given it has a 10 year warranty it will be a lot of hassle for a mattress that is really only good for a few months at a time. I have now called AH beard 6 times and sent 3 emails, the customer service manager Paige Featherstone sent me a blanket email saying the warranty Does not cover comfort wear tear and body signatures, so I assume she is saying this applies for someone of 55kg sleeping on one of their mattresses in the short term. It’s now been two weeks I have resent the email to her email and left her a phone message. My next step will have to be to take this to the ACC. The few good reviews for the product are clearly either false or written very shortly after purchasing the bed. DO NOT BUY THIS BED or From this company, you have been warned.
Purchased in April 2018 at Harvey Norman for $2,500.00.
THe mattress started to sag on both sides where we sleep with a hump in the centre.
I am not sure what is causing the sagging, the spring coils or the topping. -- AH beard first took the mattress and did something to it. It was better for about a week and started sagging again.
I had to buy a Selay now which is not sagging.
Purchased in December 2018 for $1,200.00.
Questions & Answers
Hi there. I have a king size bed of yours and the remote is not working. the bed is only about 6 years old. we purchased it from Harvey Norman in Hamilton NZ. who and how do we acquire a new remote? Thank you so much.
Ring customer service they are great, the warranty is pretty good. Ours was playing up after 9yrs with a pro-rata warranty meant we only had to $150.
You can call us directly on 0800 242 327.
We look forward to assisting you with your enquiry.
One of the bladders has started leaking from one of the molded corner areas on the under side of the bladder. There is no puncture from external sources. It seems that it’s just given away probably from a blemish in the bladder material or in the moulding/welding process of making the bladder. It’s part of a Queen mattress, the whole mattress is useless now. It’s still well within warranty having been purchased fro Harvey Norman in February of 2017. What can I do to get this bladder fixed or replaced in a timely manner.
Contact AH Beard. It should still be under warranty. I bought mine and recall there was a ten year warranty. Anyway they should be able to supply a new bladder. Give them a call
I had very similar. They replaced the bladder. We had mattress about 3 months. Would never buy one again. Be persistent. I had to keep chasing it up.
I found the Customer Service at AH Beard wonderful & very helpful to deal with. They'll get this sorted out very Quickly for you. You just need to log your problem with them and they'll attend to it as quickly as COVID-19 transport woes allow.
Why does the mattress setting pump it’s self up? During the night it goes to full hard. It’s driving me mental and hurting my back
It sounds like you have an air leak. Mine never activates and I only check the pressure every three months. If it's under 10 years old then contact AH Beard for repair advice.
Definitely sounds like a problem, I'd certainly call them and get some advice. Mine came with a 20 year Pro Rata Warranty. I had an issue with mine that was 8 years old and it was losing air overnight but not pumping itself up again. The guys came out replaced the inner bladders and as they were an update on the one I had I needed a new pump and Remote, this all came in as under $200.00. Bed is perfect now.
Thank you for reaching out. Best way to get in touch is using this link, https://customercare.ahbeard.com/create-claim/
Look forward to hearing from you.
Customer Care Team
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|Type||Memory Foam||Memory Foam||Memory Foam||Memory Foam|
|Size||Long Single||King Single||Double||Queen|
|Country of Manufacture||Australia||Australia||Australia||Australia|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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