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A.H. Beard SleepSense Range

A.H. Beard SleepSense Range

Vibrancy, Vitality, Renew
2.4 from 22 reviews · View Statistics
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Reviews

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mummytoyukicat
mummytoyukicatSydney, NSW
  • 6 reviews
  • 1 like

Worst Mattess

published

Purchased in April 2018 at Harvey Norman for $2,500.00.

Value for Money
1/5
Incentivised Review No
Sleeping PositionBack
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention Yes
Sagging Yes
Perceived Firmness Medium
A.H. Beard
AH B.A.H. Beard
mummytoyukicat
mummytoyukicat
A.H. Beard
AH B.A.H. Beard
Roelf
RoelfSydney, NSW
  • 2 reviews
  • 2 likes

Mattress sagging

published

THe mattress started to sag on both sides where we sleep with a hump in the centre.

I am not sure what is causing the sagging, the spring coils or the topping. -- AH beard first took the mattress and did something to it. It was better for about a week and started sagging again.

I had to buy a Selay now which is not sagging.

Purchased in December 2018 for $1,200.00.

Value for Money
1/5
Incentivised Review No
Sleeping PositionBack
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Hard
A.H. Beard
AH B.A.H. Beard
Roelf
Roelf

Hi
How would you suggest I rotate the mattress to get rid of the hump in the center? Should I rotate it 90 degrees?

A.H. Beard
AH B.A.H. Beard

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Questions & Answers

daina
dainaasked
SleepSense Range

Hi there. I have a king size bed of yours and the remote is not working. the bed is only about 6 years old. we purchased it from Harvey Norman in Hamilton NZ. who and how do we acquire a new remote? Thank you so much.

Daina Brown

2 answers
DebsStu
DebsStu

Ring customer service they are great, the warranty is pretty good. Ours was playing up after 9yrs with a pro-rata warranty meant we only had to $150.

A.H. Beard
AH B.A.H. Beard

Hi daina,
You can call us directly on 0800 242 327.

We look forward to assisting you with your enquiry.

Regards,
Customer Care

Jaded
Jadedasked
SleepSense Vitality

One of the bladders has started leaking from one of the molded corner areas on the under side of the bladder. There is no puncture from external sources. It seems that it’s just given away probably from a blemish in the bladder material or in the moulding/welding process of making the bladder. It’s part of a Queen mattress, the whole mattress is useless now. It’s still well within warranty having been purchased fro Harvey Norman in February of 2017. What can I do to get this bladder fixed or replaced in a timely manner.

4 answers
Thefridgster
Thefridgster

Contact AH Beard. It should still be under warranty. I bought mine and recall there was a ten year warranty. Anyway they should be able to supply a new bladder. Give them a call

Claudine
Claudine

I had very similar. They replaced the bladder. We had mattress about 3 months. Would never buy one again. Be persistent. I had to keep chasing it up.

DebsStu
DebsStu

I found the Customer Service at AH Beard wonderful & very helpful to deal with. They'll get this sorted out very Quickly for you. You just need to log your problem with them and they'll attend to it as quickly as COVID-19 transport woes allow.

Nicole
Nicoleasked
SleepSense Range

Why does the mattress setting pump it’s self up? During the night it goes to full hard. It’s driving me mental and hurting my back

3 answers
Thefridgster
Thefridgster

It sounds like you have an air leak. Mine never activates and I only check the pressure every three months. If it's under 10 years old then contact AH Beard for repair advice.

DebsStu
DebsStu

Definitely sounds like a problem, I'd certainly call them and get some advice. Mine came with a 20 year Pro Rata Warranty. I had an issue with mine that was 8 years old and it was losing air overnight but not pumping itself up again. The guys came out replaced the inner bladders and as they were an update on the one I had I needed a new pump and Remote, this all came in as under $200.00. Bed is perfect now.

A.H. Beard
AH B.A.H. Beard

Hi Nicole
Thank you for reaching out. Best way to get in touch is using this link, https://customercare.ahbeard.com/create-claim/
Look forward to hearing from you.
Kind regards
Customer Care Team

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A.H. Beard SleepSense Range

Details

Compare all 18 A.H. Beard SleepSense Range
CategoryMattressesMattressesMattressesMattresses
Type Memory FoamMemory FoamMemory FoamMemory Foam
SizeLong SingleKing SingleDoubleQueen
Country of ManufactureAustraliaAustraliaAustraliaAustralia
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Compare all 18 A.H. Beard SleepSense Range
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