AH Beard Vitality mattress worst purchase I've ever made.
Had trouble with this mattress from day one which was in Feb 2021 and also trouble with the retailer Harvey Norman. I think the mattress was second hand and arrived with the problem. One side of the mattress kept loosing air. My partner suffered back pain as a result and refused to sleep on it. Had the rep from AH Beard come out twice with the Harvey Norman franchisee but were unable to correct the constant deflating of one side of the mattress. Eventually, both sides of the mattress completely lost all air. Then the metal base literally co...llapsed and I was unable to raise the head end at all. Reported all this to consumer affairs twice to get some satisfactory response from Harvey Norman who were reluctant to acknowledge a problem. Finally Harvey Norman offered to refund the full amount paid which was $4,500.00. After the bed had been returned, six months after purchase, when it got to the store, the Franchisee phoned me to say there was mould on both internal chambers but no visible sign of water on the outside of the mattress. I visited the store and she was right but instead of investigating the cause of the moisture in the mattress by contacting the manufacturer, she accused me of wetting the mattress myself. Instead of refunding the whole amount she retained the cost of replacing the two mouldy chambers from the refund. She posted a cheque by express post hoping to get rid of me. Also, I was charged gst but I have been told electronic beds are gst free. The bed I purchased six months ago and have slept on every night despite all the discomfort and agro with Harvey Norman is now on the floor of their store being sold to some unsuspecting purchased as a new mattress. Upon investigating how mould could get inside a mattress, I discovered this. "If a compressor fails, there is a drop in pressure and can cause condensation resulting in mould." I have been in contact with the Public Health Dept of WA and this is what they said in answer to my question about mould in a mattress " Mould can certainly cause a number of health issues, the main ones being allergy responses, such as runny nose, headache, itchy eyes, etc. However mould can also worsen existing respiratory ailments, such as asthma and bronchitis."
Purchased in December 2020 at Harvey Norman Retail Stores for $4,500.00.
- SleepSense Range
This Bed has been a life saver for my back.
I have Facet Joint Arthritis and Degenerative Disc Disease. We originally purchased the Sleep Number Sanctuary Mattress over 8 yrs ago. It has never let me down, I've had the best sleep and no backache since purchasing this mattress. Like a few customers have commented I was taken a back when I saw the inside of the bed and a bit dubious about what I had actually bought. It turned out to be the best mattress purchase we've made. In the last couple of months it had started to lose air over night and during the day, this started to affect my back.... We started looking for a new mattress and I was amazed at how my back started to ache after half an hour of trying mattresses. They weren't as comfortable as my Sleep Number Sanctuary even when it was losing air, in fact they were too soft. Plush is the new word for mattress comfort these day and if you have a look at the cut out that most stores display it's all just layers of foam over the springs. Whilst trying the mattresses out I released I just wanted my Sleep Number Sanctuary to not lose air, of course I had forgotten the 25 yr pro rata warranty. So I called AH Beard logged a service call and couldn't be happier with the results. The Customers service was excellent the Service guys were fantastic and I ended up with 2 new bladders of the newer Sleepsense range all for a couple of hundred dollars. This has returned my bed back into the wonderful sanctuary it has been for the last 8 years. Oh and if you think I'm a plant, I'm not I am a genuine customer.
Purchased in June 2011 at Domayne.
Questions & Answers
Hi there. I have a king size bed of yours and the remote is not working. the bed is only about 6 years old. we purchased it from Harvey Norman in Hamilton NZ. who and how do we acquire a new remote? Thank you so much.
Ring customer service they are great, the warranty is pretty good. Ours was playing up after 9yrs with a pro-rata warranty meant we only had to $150.
You can call us directly on 0800 242 327.
We look forward to assisting you with your enquiry.
One of the bladders has started leaking from one of the molded corner areas on the under side of the bladder. There is no puncture from external sources. It seems that it’s just given away probably from a blemish in the bladder material or in the moulding/welding process of making the bladder. It’s part of a Queen mattress, the whole mattress is useless now. It’s still well within warranty having been purchased fro Harvey Norman in February of 2017. What can I do to get this bladder fixed or replaced in a timely manner.
Contact AH Beard. It should still be under warranty. I bought mine and recall there was a ten year warranty. Anyway they should be able to supply a new bladder. Give them a call
I had very similar. They replaced the bladder. We had mattress about 3 months. Would never buy one again. Be persistent. I had to keep chasing it up.
I found the Customer Service at AH Beard wonderful & very helpful to deal with. They'll get this sorted out very Quickly for you. You just need to log your problem with them and they'll attend to it as quickly as COVID-19 transport woes allow.
Why does the mattress setting pump it’s self up? During the night it goes to full hard. It’s driving me mental and hurting my back
It sounds like you have an air leak. Mine never activates and I only check the pressure every three months. If it's under 10 years old then contact AH Beard for repair advice.
Definitely sounds like a problem, I'd certainly call them and get some advice. Mine came with a 20 year Pro Rata Warranty. I had an issue with mine that was 8 years old and it was losing air overnight but not pumping itself up again. The guys came out replaced the inner bladders and as they were an update on the one I had I needed a new pump and Remote, this all came in as under $200.00. Bed is perfect now.
Thank you for reaching out. Best way to get in touch is using this link, https://customercare.ahbeard.com/create-claim/
Look forward to hearing from you.
Customer Care Team
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|Type||Memory Foam||Memory Foam||Memory Foam||Memory Foam|
|Size||Long Single||King Single||Double||Queen|
|Country of Manufacture||Australia||Australia||Australia||Australia|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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