Owned the new Sleep Sense for about 6 months now, but wouldn't recommend. While it is fairly comfortable on the firmest setting (although my wife really finds it uncomfortable), there are a lot of issues with this mattress, which they fail to mention when selling it:
1. The "new revolutionary spring-less technology" is a complete sham. If you unzip the mattress, you'll see its just two normal inflatable camping mattresses inside. I was gobsmacked at the sight of this.
2. The bed comes with a bulky electrical box that needs to be plugged...in at all times, so if you have an ensemble base and the bed is pushed up against a wall, it becomes a nightmare, depending where your power outlet is... AND contrary to what they advise, the box needs to be plugged in all the time as the mattress leaks air. 3. Any setting softer than "medium firm" is completely useless. The mattress just becomes concaved since there is hardly any air left in the camping mattresses. Any softer settings (such as "plush setting") is hilarious to see, because it ceases becoming a mattress and becomes more like an inadequate hammock. 4. I have contacted AH Beard on numerous occasions to come out and inspect the mattress to ensure its not faulty (as the softer settings are completely absurd), and they have stood me up twice (which was annoying as I had to come home from work to wait) and now I've found the company is having some "internal issues" making it impossible to get any further response / call back from them. We paid half price ($2500) due to a special sale they were having, but I would definitely NOT buy another Sleep Sense, especially since they range up to $10,000!! I suggest staying with a spring bed, but try to avoid AH Beard, or any Harvey Norman mattresses for that matter.
Questions & Answers
Hi there. I have a king size bed of yours and the remote is not working. the bed is only about 6 years old. we purchased it from Harvey Norman in Hamilton NZ. who and how do we acquire a new remote? Thank you so much.
Ring customer service they are great, the warranty is pretty good. Ours was playing up after 9yrs with a pro-rata warranty meant we only had to $150.
You can call us directly on 0800 242 327.
We look forward to assisting you with your enquiry.
One of the bladders has started leaking from one of the molded corner areas on the under side of the bladder. There is no puncture from external sources. It seems that it’s just given away probably from a blemish in the bladder material or in the moulding/welding process of making the bladder. It’s part of a Queen mattress, the whole mattress is useless now. It’s still well within warranty having been purchased fro Harvey Norman in February of 2017. What can I do to get this bladder fixed or replaced in a timely manner.
Contact AH Beard. It should still be under warranty. I bought mine and recall there was a ten year warranty. Anyway they should be able to supply a new bladder. Give them a call
I had very similar. They replaced the bladder. We had mattress about 3 months. Would never buy one again. Be persistent. I had to keep chasing it up.
I found the Customer Service at AH Beard wonderful & very helpful to deal with. They'll get this sorted out very Quickly for you. You just need to log your problem with them and they'll attend to it as quickly as COVID-19 transport woes allow.
Why does the mattress setting pump it’s self up? During the night it goes to full hard. It’s driving me mental and hurting my back
It sounds like you have an air leak. Mine never activates and I only check the pressure every three months. If it's under 10 years old then contact AH Beard for repair advice.
Definitely sounds like a problem, I'd certainly call them and get some advice. Mine came with a 20 year Pro Rata Warranty. I had an issue with mine that was 8 years old and it was losing air overnight but not pumping itself up again. The guys came out replaced the inner bladders and as they were an update on the one I had I needed a new pump and Remote, this all came in as under $200.00. Bed is perfect now.
Thank you for reaching out. Best way to get in touch is using this link, https://customercare.ahbeard.com/create-claim/
Look forward to hearing from you.
Customer Care Team
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|Type||Memory Foam||Memory Foam||Memory Foam||Memory Foam|
|Size||Long Single||King Single||Double||Queen|
|Country of Manufacture||Australia||Australia||Australia||Australia|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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