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Brissy Carpet Cleaners

Brissy Carpet Cleaners (page 2 of 9)

3.5 from 170 reviews

Reviews

3.5

170 reviews
5
(100)
4
(9)
3
(1)
2
(4)
1
(56)
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Helen

HelenBrisbane

  • 4 reviews

Will never use again- complete waste of money

published

Complete waste of money

published

Nothing about this experience was good. They were entirely inflexible with times, only saying we could book 'am' or 'pm', nothing more specific than that. All email communication was very brief and uninformative.
They arrived and for $100 so far as we can tell the vacuumed and poured some bleach on the top of one side of the mattress. Stains still entirely present, and when we asked them about whether they were going to clean the other side, they said it only needed the one side cleaned despite it being a flip-able mattress and being equally dirty both sides.
In future I'd set a $100 note on fire and clean it myself for better results

Jules

JulesBuderim

DO NOT USE THIS COMPANY!

published

Bond clean was not completed properly and they had to renter the property to clean, they then charged us an additional $530 on top of the $450 bond clean, which I did not authorise them to do! I received an invoice from AIM, and I called up immediately to cancel the job which they said they would cancel. A week later I got an invoice saying I had to pay the full costs in 7 days or it's going to a debt collector (for a job they didn't even do!) they are now not replying to any emails we send. AND We had to pay another cleaner to clean the property again! we have still not heard back from them when we asked them to send an invoice that actually reflected the service that was provided. I am taking this matter further.

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damo_chad

damo_chadBrisbane

  • 2 reviews
  • 6 likes
  • Verified customer

Very unreliable and lying staff

published

Terrible Customer Service

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Really happy with Service and results

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Very very happy !! My mattress looks brand new. The guy was very helpful about what to do for stains in the future. Fast efficient service and very happy with the results. Would definitely recommend

Mickey

MickeyBrisbane

Perfect Servive

published

Excellent service from these guys!! The carpet technician [name removed] was very informative about the problems caused by pet urine not being treated correctly. Even though I paid more than the $99 special they had it saved the carpet from having to be replaced which when your renting is the best possible outcome! Thanks a bunch AIM and [name removed]!!

DJ White

DJ WhiteBrisbane

  • Verified customer

Perfect every time - 4th time I've used these guys

published

I seriously can't fault these guys. Amazing customer service amazing cleaning results. In the last 3 years I have moved 4 times and use Aim everytime.

They were asked to return for a couple of things and do so promptly. They even dealt with agent directly.

100% recommend these guys. No hesitation at all.

Disgusting service

published

Do not use!!! I never right reviews on anything, this warranted it tho. The most terrible and rude service. I waited 4hrs, then they said I didn't answer the buzzer (which def didn't buzz) and didn't bother to call me.

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Adam T

Adam TBrisbane, Queensland

Ripoff - Did not finish Job - Then wanted to charge more cause they were late.

published

Was originally quoted a price for a full bond clean and paid upfront, agent who took booking kept talking over us on the phone, then when they couldn't finish the job they then requoted us another $200.

Customer service team was less then helpful and couldn't care less. Will be pursuing Legal Action.

rip off!!! terrible service!!!

published

Should score 0! Very expensive! I should have read the reviews first before booking them to do our bond cleaning! Charged $580 to do the bond cleaning plus $250 for blinds and further $250 for a wall wash. When rental agent inspected the house, she was not happy at all! They had to come back and do thr job again. this business is a joke! Should close down!!!

Awful experience - Avoid

published

These guys were initially scheduled to arrive between 8 am and 10 am. They sent me a message asking if 12 pm would be ok, which was fine. Until it got to 1 pm and they still hadn't arrived. So after a morning of waiting for them to show up, time spent away from work and money in my pocket, they told me that nothing could be done about it and no discount was forthcoming. When I pushed the issue the said they would get back to me, instead they rang my housemate and got him to pay by credit card.

Worst service ever.

Steve L

Steve LBrisbane

Worst Experience - Beware

published

Absolute disgrace!!

published

Disgusting! Complete waste of money. Unreliable. Poor job.

published
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Ange J

Ange JRedbank

  • 2 reviews

Value For Money!!!

published

We organised our Carpet & Pest to be done. The lady and man who turned up did a great job of our carpets and spent time with me and my husband giving us some much needed tips on our cleaning. Can't thank them enough...we would have been there all day! They saved us so much time and we received more than just a professional carpet clean. Thanks guys. We surely got value for our money well spent!

More than happy to review this Company

Verydisappointed

VerydisappointedNorth Queensland, QLD

  • 3 reviews
  • 2 likes

Disgusting.....Shame shame.Terrible service

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Disgusting service

published

Terrible. These thieves will try to extort as much money from you on the day of cleaning as possible, if they ever turn up and the quality of the cleaning if you can be convinced to pay is substandard. Avoid at all costs.

Worst experience ever.

published
RTJ

RTJBrisbane

  • 9 reviews

Wanted to charge 500% more than quoted...

published

Aims guy turned up and wanted to charge $500, after quoting me $100 over the phone. I guess it's their modus operandus. I called nu-look carpet cleaning (1300 793 442), and they did a wonderful job with no hassles whatsoever, and charged exactley what they quoted. Aim are still harassing me for my money (their 'callout fee'... I should send them a bill for wasting my time!). Shame on you aim

1 comment
RTJ
RTJ

I see you've changed your name from AIM. Nice try haha.

Page 2 of 9
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Questions & Answers

kylie

kylieasked

Hi :-)

We need to get two bedrooms carpet cleaned for bond refund / end of lease. Can you pls provide costing? It would need to be done late in the afternoon of Monday 8th September or first thing Tuesday 9th.

Thanks Kylie
kyliemcpherson@gmail.com
0400822734
11 East St, Camp Hill Q 4152

1 answer
Al
Al

Hi Kylie, don't make this mistake. Hire any other contractor but Aim they are a fake company. Run!

Get an answer from our members and Brissy Carpet Cleaners representatives

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