2Air France

Air France

2Air France
1.7

38 reviews

PositivevsNegative
16% · 631 · 82%

Value for Money
1.4
Transparency
1.4
Seat Room
2.4
Food
2.7
In-Flight Service
2.5
In-Flight Entertainment
2.9
Wi-Fi
2.3
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Reviews

38 reviews
NUDIBRANCH
NUDIBRANCHHunter Region, NSW7 posts
  Verified

Very Poor Service , They Really Don't Care , Indifferent

Basically Air France double books 15% of their seats , hoping for cancellations to even seating out . This happened to me on a flight from Paris to Johannesburg , premium economy and a isle seat (extra $100 ).
I booked and paid 8 months before flight , does not matter, I was lucky, 3 air france connecting flights would miss the connection , so there would be 25 seats available .
Check in could only say matter of factly that I would get a seat , just no guarantee of premium economy !!!!!
Never again , like with american airlines , I will take my flights elsewhere . So matter of fact . Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
E C.
E C.
 

Truly awful

I typically do not write reviews, but my experience with Air France was very unsettling to put it mildly. I had paperwork on my flight that gave me a seat number, yet I could not check in online. I tried to contact them for at least 4 hours, the day before the flight and I could never get to a person.
When we finally got a standby ticket which put our connecting flight in flux, we checked our bags, we moved it to the next station, and that guy sent us back to check bags to check more bags, even though we had already passed it once. The folks were not nice(except for 2) they didn’t acknowledge that I really did have a seat on the airplane. It was the worst check in process I have ever experienced and I’m in my 60s. Show details
Bruna
BrunaSydney, NSW5 posts
 

Luggage went to the wrong airport

We travelled from OPO to SYD. When we arrived in Sydney we were informed thay outlr luggage went from Paris to Los Angeles. Out stopover was in Singapore not LA. We received the damaged luggage 5 days later. I'm never travelling with Air France again. Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Robert D.
Robert D.Calwell 2905, ACT
 

Don't care about customer welfare COVID-19

Flight from Paris to Hong Kong. Put in seat next to clearly unwell passenger, coughing, spluttering and feverish. Could have identified this at check in with a RATS test. But of course no one cares. Net result I got COVID after never having had it before. Thanks Air France for your concern for the welfare of your passengers. Oh and the flight was longer as well because the plane was stuck on tarmac in CDG (paris) for one and one half hours because of baggage issue. So I was sitting next to this person for longer than needed. Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Loved it
Loved itMid North Coast, NSW2 posts
 

Great experience on Air France

We have never flown with Air France before and were pleasantly surprised at comfort and service on our trip from Paris to Mumbai. Plenty of legroom, good food and entertainment and clean toilets! Better flight with Air France economy than on British Airways Premium! Show details
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Damarge
DamargeGreater Melbourne (Metropolitan), VIC2 posts
 
WLS
WLSSydney, NSW
 

Worse airline - do not recommend at all

i had a business class seat from Paris to Germany and they put me on economy class at the gate just before boarding . Then asked me to contact airline for refund and they never refund my money back ,. Basically robbed . And no answer from air line after 3 months .. even i contacted them 5 times during that period Show details
John H.
John H.Western Australia3 posts
 
Seat Room
Food
In-Flight Service
jennifer s.
jennifer s.33 posts
 

Don’t do it!

Dodgy as all get out! Paid by PayPal two one way airfares Paris to Rome at a cost of $1660! Wanted to change but could not do so tried for refund. Although they will happily take from PayPal they offer no option to pay back through PayPal. No one answers Oz office nor FB chat nor OS office number. One website is non existent so went to PayPal. Quickest refund I’ve ever received! Methinks they must be well known with PP. Then found one way airfares from, wait for it, $80 up, and a v good airline for $150 each. That’s$1300 in total cheaper than Air France charged us! Don’t go near them. You get no assistance and you’ll fight for your rights IF you can contact them. If you DO go with them, pay with PayPal! Show details
Jutta
JuttaSydney, NSW5 posts
 
JGLS
JGLSCentral Highlands and Goldfields, VIC153 posts
 

Appalling

Never reply with information that is pertinent to the query, don't respond in sufficient time on Fbook messaging, and last time my daughter had a query we were told four different things by various staff members. I wouldn't like to travel with them, though we are heading to Paris. Thought it'd be nice to start with the French and go there and stick to it, but they've not won us over. Appalling attitude towards us and we're not even English really! Nor did we vote for Morrison! Show details
Anthony F.
Anthony F.Greater Melbourne (Inner), VIC
 
Pavel N.
Pavel N.Gippsland, VIC3 posts
 

Damaged luggage compensation

On our recent flight CDG-TPE-MEL one of our suitcases was cracked open. Have contacted Air France and after providing all the information they requested (photos, replacement cost estimate, etc.) they not only accepted the estimated replacement cost but paid considerable extra for a higher quality luggage. An excellent service. Show details
GNN
GNNCanberra Central 2601, ACT
 
Olin
OlinRichmond-Tweed, NSW13 posts
 

Changed flight and charged baggage

Arrived at the airport to find baggage was not included and we weren't given an option to buy it either. The flight on the way home also was changed a day early leaving me stranded out of pocket 100s of dollars pay the extra for a different airline. Show details

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Details

CategoryDomestic Airlines and International Airlines
Home CountryFrance
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 12 kg
Economy Included Checked In Luggage Limit 23 kg
International
Economy Included Carry On Luggage Limit 12kg
Economy Included Checked In Luggage Limit 23kg
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