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Air New Zealand

Air New Zealand Questions & Answers

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6 questions from our users

Marion

Marionasked

Hello, we are flying from Sydney to Rarotonga via Air New Zealand. The flight is at 9.30 pm. I was wondering what meal is served. I purchased an economy with the works ticket. Thank you.

2 answers
Reviewer R.
Reviewer R.

Why ask the public?

Marion
Marion

Because the public is very knowledgeable. P.S. This question is over a year old.

johnlang

johnlangasked

If you have a complaint about the airline who should you send it to? I was told flightcomment@airnz.co.nz by a groundstaff manager but no anwer yet

1 answer
The Y-man
The Y-man

According to their website:
https://airnzau.custhelp.com/app/ask?_ga=2.9486579.752093966.1513667748-243615768.1507955230#

Skivet

Skivetasked

Recently flew Gold Coast to Houston premium economy. The first leg was Gold Coast to Auckland works delux. I was 1 D and 1F was an expectant mother with toddler who she promptly sat in the reserved spare seat between us.wondering what is airnz policy on this situation? I would not go works delux again if there was a chance of this happening again.

3 answers
Emily
Emily

The free seat is fair game - airlines generally like to accomodate parents with lap toddlers by offering spare seats if they can. Trust me, your experience would've truly been absolutely awful if that baby was forces to stay in poor mum's arms the whole time (hello temper tantrums!) She didn't break any rules. In other words - get over yourself and have a little compassion, it's survival mode in the air. For goodness sakes the poor woman was pregnant and flying a toddler without help! She deserves a medal!

Emily
Emily

The free seat is fair game - airlines generally like to accomodate parents with lap toddlers by offering spare seats if they can. Trust me, your experience would've truly been absolutely awful if that baby was forces to stay in poor mum's arms the whole time (hello temper tantrums!) She didn't break any rules. In other words - get over yourself and have a little compassion, it's survival mode in the air. For goodness sakes the poor woman was pregnant and flying a toddler without help! She deserves a medal!

Dymo
Dymo

Emily is wrong. It is a guaranteed empty seat so that you have a bit more room. It is not for a toddler. It should never have been used and is not 'fair game'. You don't pay extra to have a toddler seated next to you. It is Emily who feels entitled and needs to get over herself.

Monyglen

Monyglenasked

Traveling skycouch with a 5 year old. Is it worth the price? It's a 13hr flight so I purchased the skycouch but read mixed reviews.

2 answers
Ivanka  l
Ivanka l

Hi, I think it's worth it with a 5 year old.
Your child will be more comfortable so that makes your life better.
My son's 10 year's old and tall, but he slept though the whole trip to LA.
It will be a lot easier for you.
Good decision

Ivanka  l
Ivanka l

Hi, I think it's worth it with a 5 year old.
Your child will be more comfortable so better for you.
My son is 10 year's old and tall, but he slept through the whole trip to LA.
It will be a lot easier for you.
Great decision.
Enjoy your trip.

BlessedMummy

BlessedMummyasked

Hi everyone, Have you ever traveled with young infants with them? How are their bassinets? I've booked our seats with bassinet but not sure how good they are with babies. And also if your baby was formula fed, did they let you bring water on board for making a bottle or not?

1 answer
Ivanka  l
Ivanka l

Hi mum, I travelled with my baby on delta and Qantas.
He is 10 now, but I did see a baby on air new Zealand and it looked great.
Water? I had no problem, but if you buy your water when you get through customs there's no problem, you can take it on the plane.

Juanita68

Juanita68asked

We have a 12 hour flight from LAX to New Zealand and the airline confirmation says there is not food service. Is this correct?

1 answer
Jeanette548
Jeanette548

There must be food service on such a flight and in my experience there always has been on such Air New Zeakland long flights. Only on shorter low cost flights across the Tasman is there little food service for the cheapest fares.

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