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Air New Zealand

Air New Zealand (page 3 of 16)

2.4 from 237 reviews · View Statistics

Reviews

  • Value for Money
    1.7 (47)
  • Transparency
    1.7 (46)
  • Seat Room
    2.1 (25)
  • Food
    2.2 (19)
  • In-Flight Service
    2.1 (25)
  • In-Flight Entertainment
    2.6 (18)
  • Wi-Fi
    2.5 (2)
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TLOR
TLOR
  • 24 reviews
  • 35 likes

Fake Offers and an incredibly overall poor customer service experience

published
Geoff
GeoffIllawarra, NSW
  • 18 reviews
  • 13 likes

The New Zealand National Airline Charging Premium Fares offering Budget Service

published
1 comment
Geoff
Geoff

24 hours after writing this review Air New Zealand made contact with us and have agreed to refund the Excess Baggage payment of $80 for which we are grateful. Maybe new management has already produced a change - we hope so!

  • Verified

Disappointed with Air New Zealand

published

Travelled in Business Class from Hong Kong to Auckland recently. Must say I was disappointed with most aspects of the flight.
Business seats were arranged in a strange position facing away from the windows. No privacy at all. Lie flat bed was only achievable with help of cabin crew........ same when you want to sit up. Food was extremely mediocre. Cabin staff were friendly enough though.
Tip:---- Cathay Pacific were in a different league for Business Class. Far, far better. Better seat/bed, better food, cabin crew were super efficient (if not so friendly). Loads of privacy and much better seating layout all together.

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Bob Geeves
Bob GeevesGreater Melbourne (Outer), VIC
  • 4 reviews
  • 5 likes

Bad experience

published

Flight from Auckland to Rotorua cancelled minibus ride instead worst bus ride of my life wet suitcase on arrival no compensation for this horrible experience would never fly with them again

November 19th 2019 Update: After looking forward to flying with air nz flight from Auckland to Rotorua was cancelled .

Auckland to Rotorua flight cancelled
Mechanical issues stuck us on a mini bus worst ride I have ever had for 3 hours wet suitcase on destination arrival not happy w

  • Verified

Disappointing food service

published
Renee m
Renee mNSW, 2038
  • 27 reviews
  • 39 likes

Their safety of passengers travel is not number 1

published
Michael
MichaelGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Gluten Intolerance - Extremely Disappointing

published

On my return flight from LA to Auckland, I was given a meal that was not gluten free - even after selecting and informing the airline of my intolerance. This was raised with the airline and there apologies where addressed through a $100.00 voucher. The lack of remorse even after raising this issue with senior management is alarming. I have refused the credit as I believe this is inadequate and would rather inform potential clients wishing to travel with Air New Zealand to review your meal selection and double check throughout all flight legs to ensure all food intolerance's and/or religious believes are being meet.

Chris332
Chris332Greater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 22 likes

Business class, should have flown economy with some other airline

published
Leslie D.
Leslie D.
  • 4 reviews

Great Service comfortable flight

published

Melbourne to Auckland flight. Booked online via Air NZ app, easy and efficient.

I was a bit worried as I’d had some recent upgrades to business on Emirates. But all was pretty comfy for cattle class.

Check in was quick and easy the self service system works well with. O queues.

Meals was ok, better than a recent Qantas flight. Staff service was pretty good. I had a blocked nose and one if the attendants got me a cup with civjsand hot water in it to clear me head for the descent. Very kind. Luggage collection was quite smooth. My Seay was acceptable for economy.all in all trouble free flying.

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Use another airline

published

Booked Air NZ specifically for the service, paid extra for food etc. Plane was replaced last minute (with no communication to customers) entertainment system was from the 80's, barely worked and gave me a headache to watch it, nowhere to charge my phone, the food was awful and made me sick. Made a complaint, got a generic response. Useless, won't be travelling with them again.

Cameron
CameronSydney, NSW
  • 2 reviews
  • 2 likes

Terrible joke

published

Booked first class tickets
Plane was replaced by a rental plane from the 1980s. In flight entertainment was my mobile phone. We emailed a complaint to air New Zealand, whose response was that we had received priority check in which is a first class service. We had been regular customers of air New Zealand for years however their customer service is terrible
We will never fly with them again

Rocket
RocketSouth East Queensland, QLD
  • 5 reviews
  • 7 likes

They lie and off load bags. Worst airline

published

Queenstown to Brisbane 11 August. Told all people they were moving bags around for weight yet the plane was not full. Over 50 people in line at Brisbane now complaining the bags aren’t here. Basically NZ Airlines lies to all passengers. Never ever fly this airline again.

Cancelled my ticket. Didn't notify me.

published

I was booked to fly with Air New Zealand tonight (Firm Business Class ticket from Australia to USA) but they changed me to tomorrows flight without notifying me or giving a reason. I found this out when checking in a few hours before departure. After spending 70 minutes on the phone to customer service it was obvious they simply did not care and they offered no solution. I had to buy a last minute ticket on another airline at enormous cost as I could not arrive a day late. This is the third time in two years AirNZ have done this. Never again.

Not very ethical

published

Took our money months before flight & refused to refund when one of us got very ill. Never use them again. Had well over months notice & could easily have resold tickets.

Bunny
BunnySydney, NSW
  • 5 reviews
  • 1 like

Air New Zealand Ground Crew courteous and professional

published

Travelled recently over the dish. Arrived at Sydney Airport very flustered and was greeted by the Air New Zealand ground crew. I was very impressed by the reception I received. In particular a young lady by the name of Kat. Was made to feel calm and special by her professional demeanour.

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Page 3 of 16

Questions & Answers

Marion
Marionasked

Hello, we are flying from Sydney to Rarotonga via Air New Zealand. The flight is at 9.30 pm. I was wondering what meal is served. I purchased an economy with the works ticket. Thank you.

2 answers
Reviewer R.
Reviewer R.

Why ask the public?

Marion
Marion

Because the public is very knowledgeable. P.S. This question is over a year old.

johnlang
johnlangasked

If you have a complaint about the airline who should you send it to? I was told flightcomment@airnz.co.nz by a groundstaff manager but no anwer yet

1 answer
The Y-man
The Y-man

According to their website:
https://airnzau.custhelp.com/app/ask?_ga=2.9486579.752093966.1513667748-243615768.1507955230#

Skivet
Skivetasked

Recently flew Gold Coast to Houston premium economy. The first leg was Gold Coast to Auckland works delux. I was 1 D and 1F was an expectant mother with toddler who she promptly sat in the reserved spare seat between us.wondering what is airnz policy on this situation? I would not go works delux again if there was a chance of this happening again.

3 answers
Emily
Emily

The free seat is fair game - airlines generally like to accomodate parents with lap toddlers by offering spare seats if they can. Trust me, your experience would've truly been absolutely awful if that baby was forces to stay in poor mum's arms the whole time (hello temper tantrums!) She didn't break any rules. In other words - get over yourself and have a little compassion, it's survival mode in the air. For goodness sakes the poor woman was pregnant and flying a toddler without help! She deserves a medal!

Emily
Emily

The free seat is fair game - airlines generally like to accomodate parents with lap toddlers by offering spare seats if they can. Trust me, your experience would've truly been absolutely awful if that baby was forces to stay in poor mum's arms the whole time (hello temper tantrums!) She didn't break any rules. In other words - get over yourself and have a little compassion, it's survival mode in the air. For goodness sakes the poor woman was pregnant and flying a toddler without help! She deserves a medal!

Dymo
Dymo

Emily is wrong. It is a guaranteed empty seat so that you have a bit more room. It is not for a toddler. It should never have been used and is not 'fair game'. You don't pay extra to have a toddler seated next to you. It is Emily who feels entitled and needs to get over herself.

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