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Air New Zealand (page 4 of 12)
Vanesa ThalerSydney
- 5 reviews
- 5 likes
Fight left 14 hours earlier with no notification
I had a ticket to return from Buenos Aires to sydney (vía Auckland) on the 22!nd of November 2018 and when I went to check in 24 hours before, my flight was marked as departed on the app. I called and was told that my flight was moved and for some reason I didn’t receive a notification. I had to stay an extra day in Buenos Aires before returning home.... not sure how that could happen
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William SCanberra
- 9 reviews
- 2 likes
Nothing amazing
I am a Gold Elite frequent flyer on Air NZ (highest tier) and I must say there is nothing that makes Air NZ amazing anymore for the regular flyer. It's quite a shame that you have to purchase a meal and luggage separately on Trans-Tasman flight (seat+bag or The Works).
I frequently fly Trans-Tasman: the business class seats are very badly designed, angled outwards so everyone walking past can see you. Food is nothing amazing and the seat doesn't even recline to 180 degrees. I much prefer flying LATAM Trans-Tasman: business class tickets are ...Read more
sometimes only $400-500 one way and the seats recline fully! The Air NZ lounges are always quite good unless you're on a morning flight and the lounge is packed. The food at the Sydney lounge is MUCH better than the food at the Qantas business class lounge (which is also almost always packed). The good thing for Trans-Tasman flights is that some flights are extremely empty (especially the morning ones), so if you select an economy seat in a Skycouch row and no-one sits next to you, you basically have 3 economy seats to yourself. However, it does cost extra to select your seat unless you're a frequent flyer which is not ideal. The ticket prices for Air NZ business class is also ridiculously high. You're almost always better off flying with another carrier (e.g. Chinese carrier to China, US carrier to USA, etc.). Air New Zealand used to always be my first choice when flying to or out of New Zealand (5 years ago). I now mainly fly other carriers where I get more bang for my buck.Similar opinion? Write a review on ProductReview.com.au!
Ed WMelbourne
Clear your cookies
I was looking at flights in Feb 2019 from Melbourne to Auckland return and Auckland to Wellington return . On Sep 27, they ran a sale until Oct 1 and the return fare to Auckland was $293. I did not book immediately because I had a few other things to confirm. When I looked up the fare again the next day, it was up by $112 to $405. At this stage, nothing suspicious. A few weeks later, when I'm ready to book the Auckland to Wellington return flights, the fare increased by $38 on one flight in a matter of hours. Since there are no other domestic c...Read more
arriers, I proceeded to book the flights. I sensed something was amiss since my travel dates are still four months away. Upon looking up the fares again the next day, the fare had magically returned to $49 from $87. While I have no concrete proof of price baiting or unscrupulous practice on the part of the airline, this is not something that I have encountered when booking with other airlines. I recommended deleting all your cookies before you decide to book with Air New Zealand so that they cannot track your activity on their website and play you for a fool.Similar opinion? Write a review on ProductReview.com.au!
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Stay away, very very far away....
Don't book with air New Zealand unless you are happy to pay through the nose to pick your seat, you cant even select a standard seat without paying your only choice is to turn up at the airport and hope you can be seated together on the day. I recommend picking a lower cost airline as air new zealand offers little more and at a far greater price, classic bait and switch.
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- Verified customer
Missed my flight
The company change the gate, i lost the flight, then the next flight will be in 2 days, the company just kick me out of the airport and dont care anymore, i have to pay everything and spend plus 2 days waiting other flight.
Terrible, the company make money like that from a international student.
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- Verified customer
Very poor communication
We had a flight booked with air new zealand from perth to auckland.
Everything was booked and we got an online check in email.
When we arrived at the airport there was no sign of the flight. We called air new zealand and only then we were told that the flight was cancelled.
This is very poor communication from air new zealand.
I would definitely avoid them.
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KathrynGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 2 likes
Five star experience
We booked skycouch for my son and Me and regular economy seat for my husband. Long haul Melbourne to NY. The flight from Mel to Auk canceled but they informed us 12 hours earlier and we didn’t have any problem to get the connection from Auk to Houston. Skycouch was very helpful, food is ok, flight crews were excellent.same as return flight. Air New Zealand got connecting flights with united airlines. Here comes the story. The plane to took us to NY left because of 1 hr of checking process and they asked us to catch the last flight of the day which took us in New Jersey airport instead
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MozziePerf Western Australia
Real bad, what happened to Ear Nu Zalland?
Flights changed
Filthy tables
“the works” aka servo food
Entertainment screen broken
Flight attendants bogan.
Disappointed... flying kangaroo next time.
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Overcharging
Booked through Amex travel as a Virgin Australia flight. Found out later it was operated by Air NZ. no recognition of platinum velocity benefits and charged $130 for 1 bag to check-in. Stay clear of this airline. Like other reviewers have stated they price gouge where they can.
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JenSydney
- 6 reviews
- 1 like
Damaged baggage
I departed from Sydney airport with air nz arrived in Auckland then took another flight with air nz to Buenos Aires. Then from Buenos Aires to Sao Paulo with Qatar.
My problem was the return flight. I witnessed very poor hygiene procedures on the return leg between Buenos Aires and Auckland. A flight attendant cleaning a toilet floor with paper towel and then immediately helping to serve drinks, not even bothering to wash his hands.
My son was very sick when we arrived in Sao Paulo and l really think it was possible he may have become ill ...Read more
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sunshinelady
- 2 reviews
- 3 likes
Air New Zealand, you are baiting customers and charging. It is sneaky and not really ethical.
Booking a domestic sale fare on line ANZ, had interspersed a PM flight between several AM flights, so booked, and then got the booking reference, and it was PM. Called to change and they said $50 per ticket plus extra fare. Customer Service on the phone said every day he gets at least 2 of these a day. Air New Zealand you are indeed ripping off customers, every chance you get. Then tells us if we had called the day after. We were moving. And then tells us we are our travel agents, but the CORPORATE crap knows this is like slight of EYE and you ...Read more
are ripping us off, and it appears if one customer agent has at least two calls a day, heaps of other people. Come on, you can do better than this. $50 each for us to type a change into a computer!!!!!Similar opinion? Write a review on ProductReview.com.au!
TiagoMelbourne
- 5 reviews
- 1 like
Used to be a loyal fan, now feeling disappointed...
I had some great experience flying ANZ PE and Business, in the past. Although I live in Australia, I've been trying to be loyal to ANZ instead of using the local companies. In a recent trip to Europe, I chose Lufthansa to earn Airpoints and achieve Gold status. One of flights was cancelled and I lost my connection, and had my flights with a third company that is not part of Star Alliance. ANZ's customer service used to be friendly but recently they just take a long time to reply and just give short answers that don't actually clarify questions....Read more
They are not approachable, don't try to correct small mistakes or please even loyal customers. I have been making all efforts to use ANZ and its partners but that's just not reciprocal. ANZ customer service seems to be overworked and not interested in anything but the replacements caused by the recent problems with the engines. I feel disappointed, and I actually regret having chosen Air New Zealand, and paid more for the tickets to keep my loyalty when I had good cheaper alternatives. Now I'm stuck with Airpoints when I could have achieved gold status using other airlines and alliances that might value loyalty.Similar opinion? Write a review on ProductReview.com.au!
Exceptional flight crew!
Today we arrived back from a holiday in Vietnam, and I would just like to say that the flight attendants were awesome, not just one or two but all of them! They were so nice, helpful and supportive (im a nervous flyer) cant praise you enough! Thanks for being so great at your jobs!
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- Verified customer
They rip you off any any given chance
I made a mistake making domestic booking with air New Zealand and I rung up to rectify the problem.
The said they can fix it at the price of change was three times more than the ticket price originally paid for each customer.
On top of the fare difference charge they have one off $50 fee which might be to do with talking to me and sorting out the problem!
Since we couldn’t fly those dates and changing dates fee worked out three times the original ticket. We offered if we could pay the $50 service fee and offers the ticket to be gifted to...Read more
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6 hours added to my travel time and had no notification.
I am so annoyed with Air New Zealand. I just happened to look at their app yesterday (you can store your flight details on ) and it said that they are changing the flight details of the Adelaide to Auckland flight and it will be updated.I have a connecting flight to Los Angeles after that. I had booked and paid for exit seats all the way through . I looked at the app today and it still wasn't updated. My partner rang them today and was told that the flight times had changed and what the new schedule was . If he hadn’t pointed out to them that ...Read more
if I took that flight I would have only 10 minutes to get in my LA flight .He spent over an hour on the phone and now I have to be at the airport at 5 am for a 6.30am fly to Melbourne on a Virgin flight from Adelaide with no exit seat available an hours wait then a 3.1/2 hr flight to Auckland with no exit seat so it has added more than 6hrs to my journey with a lot of waiting around airports . Not Happy Air New Zealand !Similar opinion? Write a review on ProductReview.com.au!
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Saif SHamilton
Flight delayed, then after 3 hrs, cancelled!!
Booked to go from Auckland to Melbourne for a 2-day course. Departure time was 6:30 pm, when we arrived at airport, they said 7:30. We even boarded the plane at 8:30pm. They continues to say delayed, delayed then after sitting in the plane for 90min, they announced flight cancelled. We couldn’t get to the course. Just to get a refund of flight fare, we have to jump through hoops, process will take 12 weeks!!
Air New Zealand number 1 in the world??!! Load of nonsense!!!!its one of the worst airlines in the world!!!!
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MuzzyMate
- 2 reviews
- 3 likes
Never will fly with Air New Zealand again
I will never fly with Air New Zealand again. They have cancelled my flight and I don't know if I will get to my daughter's wedding . I am so distraughr and upset..
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Terrible
Terrible booking process, plane changed, so seat selection void. Sent us email with wrong details, can’t rebook seats online. Wanted to charge us $25 fee for ringing them to rebook seats!!! Very unimpressed!! Never travel Air New Zealand again!!
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- Verified customer
Delays
I have recently returned to live back in the home land, New Zealand. Thought I would start visiting different parts of New Zealand to once again enjoy our beautiful country. In the past I never found fault with Air New Zealand. But now. How many delayed flights can there possibly be? And none due to weather. It is almost impossible to arrange a quick weekend away without having one if not both flights delayed. What has happened? Feels as though Air New Zealand has lost that something special which I use to always highlight to others when living overseas. No more, feels like any other airline. Also, very disappointed in the whole rewards program. Very little reward for travel compared to overseas companies. Thanks
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Bad service
Booked Singapore Auckland. Flight returned after one hour. Rescheduled numerous times. In total 30 hours delay. Almost no communication. Endless queues. Terrible.
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Questions & Answers
Marionasked
Hello, we are flying from Sydney to Rarotonga via Air New Zealand. The flight is at 9.30 pm. I was wondering what meal is served. I purchased an economy with the works ticket. Thank you.
2 answers
Why ask the public?
Because the public is very knowledgeable. P.S. This question is over a year old.
johnlangasked
If you have a complaint about the airline who should you send it to? I was told flightcomment@airnz.co.nz by a groundstaff manager but no anwer yet
1 answer
According to their website:
https://airnzau.custhelp.com/app/ask?_ga=2.9486579.752093966.1513667748-243615768.1507955230#
Skivetasked
Recently flew Gold Coast to Houston premium economy. The first leg was Gold Coast to Auckland works delux. I was 1 D and 1F was an expectant mother with toddler who she promptly sat in the reserved spare seat between us.wondering what is airnz policy on this situation? I would not go works delux again if there was a chance of this happening again.
3 answers
The free seat is fair game - airlines generally like to accomodate parents with lap toddlers by offering spare seats if they can. Trust me, your experience would've truly been absolutely awful if that baby was forces to stay in poor mum's arms the whole time (hello temper tantrums!) She didn't break any rules. In other words - get over yourself and have a little compassion, it's survival mode in the air. For goodness sakes the poor woman was pregnant and flying a toddler without help! She deserves a medal!
The free seat is fair game - airlines generally like to accomodate parents with lap toddlers by offering spare seats if they can. Trust me, your experience would've truly been absolutely awful if that baby was forces to stay in poor mum's arms the whole time (hello temper tantrums!) She didn't break any rules. In other words - get over yourself and have a little compassion, it's survival mode in the air. For goodness sakes the poor woman was pregnant and flying a toddler without help! She deserves a medal!
Emily is wrong. It is a guaranteed empty seat so that you have a bit more room. It is not for a toddler. It should never have been used and is not 'fair game'. You don't pay extra to have a toddler seated next to you. It is Emily who feels entitled and needs to get over herself.
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