Quotes took 2 weeks.We had our windows made in the time it took these guys to get a quote together. Pathetic effort.
We are local builders and that's their best effort to get a quote back to us quickly. Found an interstate supplier who quoted same day, and had them to site in the same time I was waiting for the quote. Pricing was the same, they now get all our work. Thanks airlite!
Excellent customer service from Nathan!
I checked out a lot of different reviews before I chose Airlite for my double glazing. The pros are that the double glazing makes a huge amount of difference - acoustically and from an insulation perspective. The windows look good too. There is no question that it is a very worthwhile investment. Nathan does a superb job from order placement to follow up servicing, and clearly he knows the product through and through, plus he has the ability - almost a 6th sense - to figure out what type of window suits both the property and the customer! The s...ervice side of Airlite is also efficient and reliable. Where I would say that there is room for improvement is on the hardware side. For single glazing the airlite hardware would be fine, but possibly something a bit bigger and sturdier (the Germans make excellent hardware, for example) is required for double glazing.
Terrible service from Paul Yeo.. first he told us 50% payment on order confirmation with 50% before delivery. After I paid the 50% deposit, was told "I accidentally sent you the old contract, its now 100% at order confirmation".
Then the drivers were meant to contact us before delivering to make sure someone was home but they didn't. They just showed up.
The products were very roughly finished which Paul claims is normal when working with timber.
One door was damaged by the drivers and we are now chasing Paul to get it fixed. He tried to tell ...
Much better second time round
After a really disappointing experience at the Brookvale showroom Nathan at their Thornleigh shop came through for us.
Really knowledgable and able to talk us through our options. Without his intervention after trying to ideal with Brookvale we would have taken our business elsewhere.
3 stars - 0 for Brookvale & 4 for Nathan's assistance.
Excellent customer service from Brylie Williams at Brookvale
We are owner building on a complex site with difficult delivery needs over 3 building stages. With $72k worth of doors and windows we needed a great product range and importantly someone proactive and responsive to deal with. From the moment we walked into the Brookvale office Brylie was direct, knowledgeable, patient and able to work through our proposals on the spot. She proposed alternatives, over time we came down to a series of firm quotes and deliveries. These were available ahe...
Darrel,s Helping Hand
Contacted Airlite and spoke With Darrel Smith - He was in the area and was happy to call in and have a look and make some suggestions of the best way forward - Everything worked like clock work - Windows were delivered on Wednesday and installed by Sue and Eric first thing Thursday morning - and Radhika helped me with the final paperwork - could not be happier -- Big Thanks to everyone on the team - Jim
They don't last and no supplier doesn't sell parts
Bought aluminium bifold windows with stainess steel hinges. Stainless shouldn't rust, but these ones did. And broke. Airlite doesn't sell replacement parts or repair unless in warranty. A more professional company would stand by and support their products, not launch and leave.
out of touch with customer expectations
Don't bother. I rang and was left on hold forever. Then filled out the "request a quote" form (which attempts to harvest irrelevant information for on-selling to whoever). Got an auto response from a "no-reply" email, which is no response. They don;'t even offer an email address. Forget 'em. When a company shows such disrespect and contempt for new business, it doesn't deserve to win any.
- Verified customer
Great service and advice.
The countless questions I had regarding the windows we needed for our new build were answered promptly, honestly and thoroughly by the very proficient Brylie Williams. The service and advice we received were outstanding. We decided to go with the Airlite Aluminium windows range and we are very happy with the quality and they were delivered to us in perfect time.
- Verified customer
We recently undertook a large sized rennovation, and Brylie from Airlite was a superstar. I made so many changes along the way and nothing was a problem - she changed the specs immediately and spoke to my builder when I asked her to. The windows and doors we ordered are also fantastic and do a great job at blocking our the road noise. Highly recommend.
Great product well made windows & door
Hi, Your sales rep at Thornleigh Rod Fernandez is a credit to your company. He knew the product i needed answered all my questions in a very pleasant manner. He is a very professional person to deal with. He also helped me with after sales service on how to fit my aluminium fly screen door. I Will recommend Airlite to friends.
Airlite Brookvale - thanks Brylie!
We are in the process of installing some large Airlite windows and doors sourced through the Brookvale showroom. Thankfully it has been a seamless process working with Brylie. The range, the service and the follow up have all been wonderful. We are so grateful our builder pointed us in the direction of Airlite, rather than some of the more heavily advertised window and door companies.
- Verified customer
Efficient and frindly Service
We spend a lot of time looking for doors and windows for our house as it was not a standard size or style.
Brylie at the Brookvale showroom was so helpful with our requests and provided good tips on how to make it work for our needs. Sizes of doors and windows were updated several times without any complaint. We had actually spend some time with a competitor and in the end we moved to Airlite for the quality of service and the feeling like we were important. It was great that we could ask lots of questions without feeling annoying.
thanks so much, our courtyard looks amazing with our large bi fold doors and the bathroom is working a lot better with the new doors and windows.
Luckily I was recommended Airlite as better known Stegbar’s sister company. They were excelllent to deal with from start to finish ...very helpful and recommended a door installer available quickly. All in order they made sure my order was delivered on time. Much better than Stegbar!
Wonderful customer service from Brylie Williams from Airlite Brookvale
I would like to recommend Brylie for her wonderful customer service, it's refreshing to have someone do what they promise. We purchased a bi fold door and three windows from her. They product looks fantastic and dealing with Brylie was a pleasure. Thank you.
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