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Airlite

Airlite (page 2 of 6)

3.8 from 115 reviews

Reviews

(76)
(6)
(1)
(3)
(29)
  • Customer Service
    3.7 (13)
  • Timeliness
    3.5 (13)
  • Job Satisfaction
    3.6 (9)
  • Rates and Fees
    3.8 (14)
  • Product Quality
    4.0 (13)


Quotes took 2 weeks.We had our windows made in the time it took these guys to get a quote together. Pathetic effort.

published

We are local builders and that's their best effort to get a quote back to us quickly. Found an interstate supplier who quoted same day, and had them to site in the same time I was waiting for the quote. Pricing was the same, they now get all our work. Thanks airlite!


Excellent customer service from Nathan!

published
Amy F

Amy FSydney Surrounds, NSW

Terrible Service

published

Much better second time round

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After a really disappointing experience at the Brookvale showroom Nathan at their Thornleigh shop came through for us.

Really knowledgable and able to talk us through our options. Without his intervention after trying to ideal with Brookvale we would have taken our business elsewhere.

3 stars - 0 for Brookvale & 4 for Nathan's assistance.


Gerard

GerardSydney, NSW

Excellent

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Darrel,s Helping Hand

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Contacted Airlite and spoke With Darrel Smith - He was in the area and was happy to call in and have a look and make some suggestions of the best way forward - Everything worked like clock work - Windows were delivered on Wednesday and installed by Sue and Eric first thing Thursday morning - and Radhika helped me with the final paperwork - could not be happier -- Big Thanks to everyone on the team - Jim


Steve

SteveSydney, NSW

  • 2 reviews
  • 1 like

They don't last and no supplier doesn't sell parts

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Bought aluminium bifold windows with stainess steel hinges. Stainless shouldn't rust, but these ones did. And broke. Airlite doesn't sell replacement parts or repair unless in warranty. A more professional company would stand by and support their products, not launch and leave.


no spare parts

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be careful when buying airlite products, they don't sell spare parts, so if your windows break or damaged you cant repair.

out of touch with customer expectations

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Don't bother. I rang and was left on hold forever. Then filled out the "request a quote" form (which attempts to harvest irrelevant information for on-selling to whoever). Got an auto response from a "no-reply" email, which is no response. They don;'t even offer an email address. Forget 'em. When a company shows such disrespect and contempt for new business, it doesn't deserve to win any.

Ani O.

Ani O.Sydney

  • Verified customer

Great service and advice.

published

The countless questions I had regarding the windows we needed for our new build were answered promptly, honestly and thoroughly by the very proficient Brylie Williams. The service and advice we received were outstanding. We decided to go with the Airlite Aluminium windows range and we are very happy with the quality and they were delivered to us in perfect time.


  • Verified customer

Excellent service!

published

We recently undertook a large sized rennovation, and Brylie from Airlite was a superstar. I made so many changes along the way and nothing was a problem - she changed the specs immediately and spoke to my builder when I asked her to. The windows and doors we ordered are also fantastic and do a great job at blocking our the road noise. Highly recommend.


Great product well made windows & door

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Hi, Your sales rep at Thornleigh Rod Fernandez is a credit to your company. He knew the product i needed answered all my questions in a very pleasant manner. He is a very professional person to deal with. He also helped me with after sales service on how to fit my aluminium fly screen door. I Will recommend Airlite to friends.


Mel F

Mel FWilloughby

Airlite Brookvale - thanks Brylie!

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We are in the process of installing some large Airlite windows and doors sourced through the Brookvale showroom. Thankfully it has been a seamless process working with Brylie. The range, the service and the follow up have all been wonderful. We are so grateful our builder pointed us in the direction of Airlite, rather than some of the more heavily advertised window and door companies.


  • Verified customer

So easy to deal with

published

I’ve been dealing with Paul Yeo for well over 10 years now and with Airlite for well over 20 years, there both great to work with, Paul’s understanding of the glass industry, makes everything a breeze.

Hannah

HannahSydney

  • 2 reviews
  • Verified customer

Efficient and frindly Service

published

We spend a lot of time looking for doors and windows for our house as it was not a standard size or style.

Brylie at the Brookvale showroom was so helpful with our requests and provided good tips on how to make it work for our needs. Sizes of doors and windows were updated several times without any complaint. We had actually spend some time with a competitor and in the end we moved to Airlite for the quality of service and the feeling like we were important. It was great that we could ask lots of questions without feeling annoying.
thanks so much, our courtyard looks amazing with our large bi fold doors and the bathroom is working a lot better with the new doors and windows.

Excellent service

published

Luckily I was recommended Airlite as better known Stegbar’s sister company. They were excelllent to deal with from start to finish ...very helpful and recommended a door installer available quickly. All in order they made sure my order was delivered on time. Much better than Stegbar!


Absolute nightmare to deal with

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Ordered over 70K worth of windows and doors , 50% have issues, two week wait for service to even come to site to look at the issue, will NEVER recommend or use them again.


Sunny

SunnySydney

  • 7 reviews
  • 2 likes

Good Product and Great Help from Brylie Williams

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We ordered Statesman Aluminum Pivot Door. Brylie Williams from Airlite Brookvale store gave us great help and good price. Good product and the order was delivered on time.


Dee

DeeSydney

Wonderful customer service from Brylie Williams from Airlite Brookvale

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I would like to recommend Brylie for her wonderful customer service, it's refreshing to have someone do what they promise. We purchased a bi fold door and three windows from her. They product looks fantastic and dealing with Brylie was a pleasure. Thank you.


Love the doors. Amazing service.

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Job was done on time and budget to a very high standard. Highly recommend this team. Doors look great in our living room.


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