Terrible customer service. Would never shop here again
Ordered a product online. It went on sale the next day. I emailed and ask if I could get the sale price as I had just purchased it the day before and it hadnt even shipped. It took them days to get back to me and informed I couldn't get the sale price but then also proceeded to tell me the product would be on sale again that day. I then asked if I could return my order, get the refund and repurchase it at the sale price and was told no.
What a joke. As a first time customer I will never shop here again. I understand pricing can change but a bit of a joke they won't even honour the price change that happened with less than 24 hours of my purchase.
disappointed with the products I always love
ordered and waited for a month without any notice of the products unavailable. Called several times and they said that the products were unavailable. However, the same products still online for sale. So disappointed with this. Don't ever want to buy from them again.
what customer service
I have been sent the incorrect size, but I have to still pay for the return, an extortionate cost of over $11, for a very small item. If customer service did exist it would be free returns with an apology. Plus if they do not have your size, even when ordering on line it says the product and size is available, you only get a credit. So I thought I was getting a product at sales price but having to pay for returns and then again to be sent the correct size if it is available and so it goes on, a nightmare experience, never again will I buy from Alannah Hill.
Love the clothes, Pity about the service
I've received my order which I love all the clothes just 1 dress doesn't suit.
I've been trying to contact via email and telephone today to receive a return authorisation number for the 1 dress, however, no body has responded all day. Even contacted the Sydney QVB Store who gave me a different number to call.. tried that and the number isn't even connected! Leave for a 5 week holiday overseas on Sunday and now stressing that I'll be stuck with a dress I won't be able to return when I get back.(unless of course, I travel 1 hour to the CBD tomorrow and hope there's something in store I can swap for as they won't refund or provide a credit). I agree that the 3 months validity for a credit voucher is unacceptable.
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Bad refund service !!
Have been sent wrong product a few times now will not be purchasing from Alannah Hill ever again. Never reimburse postage as they say they will ( International postage ) disappointing . Slow to send product and bad customer service when it comes to refunds buyers beware!!!!!
Poor quality, worse service, no refund!
Absolutely appalling service. Refund policy is a joke for online purchases. Do not buy anything online during sale - they will not refund the money. They give you store credit with 3 months validity. Online customer service is probably the worst I have experienced in recent times. Poor quality product, wrong size, poor service and no refund = recipe for disaster and downfall!
Chatswood store provides fantastic service. If you want to, go buy from this store.
Love the clothes but online postage time leaves a lot to be desired.
Love the brand and the designs, but every time I make an online purchase I have to wait for it to be shipped from Perth. Why is this? It takes up to two weeks to arrive to me in Victoria. I don't know why Victorian orders can't be shipped from Melbourne. Five stars for the designs and the quality, but one star for the online delivery system.
April 12th 2019 Update: OK clothing, but poor and disorganised service
I have bought quite a few items from Alannah Hill online over the last few years and when they get your order correct it's great,...but when they make a mistake which in my experience is often, the customer service is horrendous. I find I am constantly chasing them up when they make an error, with a long drawn out process before it's fixed. They give me excuses such as stock being low, or they are extremely busy. They don't seem to get they need to either fix the mistake as a priority or provide a refund. On another subject, their sizing is excessively small. In their cardigans I have to go up two sizes. Surely this is not good marketing? In my opinion Alannah Hill online has a long way to go to achieve the great customer service of others such as Country Road, Trenery, Sportscraft and The Iconic and who I purchase from regularly. If I ever get this current mistake resolved I don't think I will be shopping there again, which is a pity as I enjoy the uniqueness of their clothing.
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|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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