Hit & Miss but great when it's a Hit
I have been ordering from Alannah Hill online for the last 12 months (most recent delivery last week). It takes a couple of weeks for the items to arrive (I'm in Sydney) and they can be hit & miss with both the item quality and customer service. I've been happy about 75% of the time and on those occasions the clothes were extremely beautiful, particularly the velvet clothing (I have a stunning black dress & a pair of dark blue palazzo pants). The three or four items I haven't liked looked poor quality in both fabric and design & I returned them.... On one occasion they delivered the wrong size but by the time I received it, they were out of stock on the correct size. On another occasion my order didn't arrive at all. I had to chase it up with them (they hadn't noticed the tracking number never left the warehouse). On yet another occasion I ordered a dress in my size successfully only to be told two days later it was out of stock. So in summary, most of the clothes are gorgeous and they add a few new items most days which sell out quickly ..... kind of drip feeding customers for some reason (possibly correct they are liquidising). So as I said, hit & miss, but I think it's worth it and continue to place orders.
Happy with my purchase.
I bought 5 items from the online store, ordered on Tuesday and it arrived on Wednesday the following week. Everything was in a single soft packing slip, wrapped in tissue paper, it was a bit crumpled but otherwise unharmed. There was also no signature required for the package which surprised me because it was a costly purchase and I would have been pretty annoyed if porch pirates got it (a problem in my area) - I would happily pay more for better shipping.
The products were beautiful and fit perfectly - just how I imagined.
Beware of shopping online at this store
Ill-fitting, poor quality fabric, frustrating and incredibly unresponsive for information and returns. They simply do not care. I have seen a marked deterioration in both the range (most of it is just the same styles rehashed with different details) and quality. Incredibly hard to exchange and you will only get a revolving door of online credit and rubbish clothes. I have basically lost 600 bucks.
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|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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