Terrible customer service. Would never shop here again
Ordered a product online. It went on sale the next day. I emailed and ask if I could get the sale price as I had just purchased it the day before and it hadnt even shipped. It took them days to get back to me and informed I couldn't get the sale price but then also proceeded to tell me the product would be on sale again that day. I then asked if I could return my order, get the refund and repurchase it at the sale price and was told no.
What a joke. As a first time customer I will never shop here again. I understand pricing can change but a bit of a joke they won't even honour the price change that happened with less than 24 hours of my purchase.
Beware of shopping online at this store
Ill-fitting, poor quality fabric, frustrating and incredibly unresponsive for information and returns. They simply do not care. I have seen a marked deterioration in both the range (most of it is just the same styles rehashed with different details) and quality. Incredibly hard to exchange and you will only get a revolving door of online credit and rubbish clothes. I have basically lost 600 bucks.
I went to the Alannah Hill shop at Eastland today. It was the 1st time I had visited this shop or purchased this brand. I was served by the mist delightful and helpful young lady. She was helpful in getting me to try on numerous dresses and nothing was too much trouble. She was cheerful and friendly but also knowledgeable and professional. What an asset this young lady is to your business. Cheers Ruth
Happy with service
Purchased online, returned requesting size change. Received voucher for online use only expiring in three months as product not available. It was still in stock and upon contacting Alannah Hill they apologised and made arrangements to send the exchange item. Very happy, worked out well
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Love the clothes but online postage time leaves a lot to be desired.
Love the brand and the designs, but every time I make an online purchase I have to wait for it to be shipped from Perth. Why is this? It takes up to two weeks to arrive to me in Victoria. I don't know why Victorian orders can't be shipped from Melbourne. Five stars for the designs and the quality, but one star for the online delivery system.
April 12th 2019 Update: OK clothing, but poor and disorganised service
I have bought quite a few items from Alannah Hill online over the last few years and when they get your order correct it's great,...but when they make a mistake which in my experience is often, the customer service is horrendous. I find I am constantly chasing them up when they make an error, with a long drawn out process before it's fixed. They give me excuses such as stock being low, or they are extremely busy. They don't seem to get they need to either fix the mistake as a priority or provide a refund. On another subject, their sizing is excessively small. In their cardigans I have to go up two sizes. Surely this is not good marketing? In my opinion Alannah Hill online has a long way to go to achieve the great customer service of others such as Country Road, Trenery, Sportscraft and The Iconic and who I purchase from regularly. If I ever get this current mistake resolved I don't think I will be shopping there again, which is a pity as I enjoy the uniqueness of their clothing.
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|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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