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Alannah Hill

Alannah Hill

2.0 from 45 reviews · View Statistics
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Reviews

2.8
9 reviews
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Liz
LizGreater Melbourne (Inner), VIC

Terrible customer service. Would never shop here again

published

Ordered a product online. It went on sale the next day. I emailed and ask if I could get the sale price as I had just purchased it the day before and it hadnt even shipped. It took them days to get back to me and informed I couldn't get the sale price but then also proceeded to tell me the product would be on sale again that day. I then asked if I could return my order, get the refund and repurchase it at the sale price and was told no.
What a joke. As a first time customer I will never shop here again. I understand pricing can change but a bit of a joke they won't even honour the price change that happened with less than 24 hours of my purchase.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Michelle T
Michelle TCanberra Central 2601, ACT
  • 3 reviews
  • 1 like

Beware of shopping online at this store

published

Ill-fitting, poor quality fabric, frustrating and incredibly unresponsive for information and returns. They simply do not care. I have seen a marked deterioration in both the range (most of it is just the same styles rehashed with different details) and quality. Incredibly hard to exchange and you will only get a revolving door of online credit and rubbish clothes. I have basically lost 600 bucks.

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Kiwi Ruth
Kiwi RuthGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Cocktail Dress

published

I went to the Alannah Hill shop at Eastland today. It was the 1st time I had visited this shop or purchased this brand. I was served by the mist delightful and helpful young lady. She was helpful in getting me to try on numerous dresses and nothing was too much trouble. She was cheerful and friendly but also knowledgeable and professional. What an asset this young lady is to your business. Cheers Ruth

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Kim
KimFar North Queensland, QLD
  • 2 reviews

Happy with service

published

Purchased online, returned requesting size change. Received voucher for online use only expiring in three months as product not available. It was still in stock and upon contacting Alannah Hill they apologised and made arrangements to send the exchange item. Very happy, worked out well

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Alex
Alex
  • 3 reviews
  • 2 likes

Love the clothes but online postage time leaves a lot to be desired.

published
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear
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