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Alannah Hill

Alannah Hill

2.0 from 45 reviews · View Statistics
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Reviews

1.3
7 reviews
5
(0)
4
(0)
3
(0)
2
(2)
1
(5)
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Liz
LizGreater Melbourne (Inner), VIC

Terrible customer service. Would never shop here again

published

Ordered a product online. It went on sale the next day. I emailed and ask if I could get the sale price as I had just purchased it the day before and it hadnt even shipped. It took them days to get back to me and informed I couldn't get the sale price but then also proceeded to tell me the product would be on sale again that day. I then asked if I could return my order, get the refund and repurchase it at the sale price and was told no.
What a joke. As a first time customer I will never shop here again. I understand pricing can change but a bit of a joke they won't even honour the price change that happened with less than 24 hours of my purchase.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Ydung
YdungSydney, NSW

disappointed with the products I always love

published

ordered and waited for a month without any notice of the products unavailable. Called several times and they said that the products were unavailable. However, the same products still online for sale. So disappointed with this. Don't ever want to buy from them again.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Ydung
Ydung
Prudence D.
Prudence D.Sydney, NSW

what customer service

published

I have been sent the incorrect size, but I have to still pay for the return, an extortionate cost of over $11, for a very small item. If customer service did exist it would be free returns with an apology. Plus if they do not have your size, even when ordering on line it says the product and size is available, you only get a credit. So I thought I was getting a product at sales price but having to pay for returns and then again to be sent the correct size if it is available and so it goes on, a nightmare experience, never again will I buy from Alannah Hill.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
PPL
PPLSydney, NSW
  • Verified

Poor quality, worse service, no refund!

published

Absolutely appalling service. Refund policy is a joke for online purchases. Do not buy anything online during sale - they will not refund the money. They give you store credit with 3 months validity. Online customer service is probably the worst I have experienced in recent times. Poor quality product, wrong size, poor service and no refund = recipe for disaster and downfall!

Chatswood store provides fantastic service. If you want to, go buy from this store.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
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Alex
Alex
  • 3 reviews
  • 2 likes

Love the clothes but online postage time leaves a lot to be desired.

published
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear
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