Love the clothes but online postage time leaves a lot to be desired.
Love the brand and the designs, but every time I make an online purchase I have to wait for it to be shipped from Perth. Why is this? It takes up to two weeks to arrive to me in Victoria. I don't know why Victorian orders can't be shipped from Melbourne. Five stars for the designs and the quality, but one star for the online delivery system.
April 12th 2019 Update: OK clothing, but poor and disorganised service
I have bought quite a few items from Alannah Hill online over the last few years and when they get your order correct it's great,...but when they make a mistake which in my experience is often, the customer service is horrendous. I find I am constantly chasing them up when they make an error, with a long drawn out process before it's fixed. They give me excuses such as stock being low, or they are extremely busy. They don't seem to get they need to either fix the mistake as a priority or provide a refund. On another subject, their sizing is excessively small. In their cardigans I have to go up two sizes. Surely this is not good marketing? In my opinion Alannah Hill online has a long way to go to achieve the great customer service of others such as Country Road, Trenery, Sportscraft and The Iconic and who I purchase from regularly. If I ever get this current mistake resolved I don't think I will be shopping there again, which is a pity as I enjoy the uniqueness of their clothing.
Will never shop with them again!
Ordered a cardigan that was described as white. I had an event to go to that required an all white outfit. When it arrived the sequins on it were white but the cardigan was a grey/fawn colour. I sent it back for refund at my cost as it was not as described. As it was on sale they refused a refund. They were not at all concerned about helping me as a customer. Just wanted my money. Beware of this company, goods are not as described. Postage was also very slow!
Extremely Poor Service
Australia Post confirmed Factory X only posted online purchase of Alannah Hill item after I filed a missing item search... 2 weeks after email from Factory X notifying item dispatched. How long does it take Review Motto Wittners or David Jones to deliver an item? 2 days to a week. Alannah Hill/ Factory X no competition
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.