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My Summer Retreat in my own backyard!
Prior to investing in a swimming pool I spent a few years doing my homework. This was to be a large investment so I wanted to make sure I was doing the right thing. I would attend at pool and spa shows, ring the different pool companies and when signs were up outside homes having pools installed I would make enquiries with the owners to ascertain how happy they were with the company they had chosen. I never heard a bad word spoken about Albatross Pools.
When I first contacted Albatross Pools I found them helpful and friendly and this gave m...e a compfortable and relaxed feeling straight away. A time was organised with a consultant and he attended at my home for the site inspection. The salesman answered all my questions and provided me with further ideas. Nothing was an issue and they were not in a hurry to sign you up and leave. I attended at both of Albatross Pools centres and inspected their pools. I found the staff at the centres to be very helpful and friendly. They knew their product well and I was impressed! Albatross Pools were easy to work with all the way through. They turned up when they said they would and were on time. There was no stress. From working with the head office during the planning, construction and handover phase was exemplirary. Nothing was an issue, there were no surprises and everything went soomthly. Every person I dealt with was helpful and kept me up to date. They would ring me to see how I was going and if there was anything more they could do. I could not believe the level of customer service. It was unheard of.
Albatross Pool.....Just Perfect
We always dreamed of having a pool in our back garden and now we can sit back and enjoy the finished product its just perfect.
During the planning, construction and handover phase of our pool project, all of our questions were answered. Throughout the construction the installers were to easy to deal with.
We find dealing with the pool shop in Warrandyte for our water testing and chemicals efficient and always helpful.
Thank you Albatross for a wonderful pool.
One of the best investments we made in our comfort at home
We have had our pool for around ten years now, through the years of drought and fire, and our ability to cool off each night has been a lifesaver for the family. Maintaining the pool has been very easy throughout this time - something I really appreciated. A side-benefit for me has been the ability, on days of severe or extreme fire danger, to place a fire pump beside the pool and use this water as a reserve should the need arise.
Extremely easy to maintain
The original filter (cartridge) that was required by Council was not as efficient as the sand filter I subsequently installed when the cartridge filter failed.
Do not recommend
We installed an Albatross pool 13 years ago at a cost of approx. $30,000. At the time it seemed the better option and price but now wish we had paid a little extra and gone elsewhere. Within the last year or so the pool started to exhibit rust causing significant expansion with the tiles band and wall around the steps to expand out wards and fall off and now the pool is leaking. This also resulted in the tile paving to crack with the skimmer box almost collapsing in on it self. The end result is after 13 years we are one faced with a $15,000 es...timates to repair and an eyesore in our back garden. When we got quotes to repair the pool every tradesman commented on the fact this should not have happened given the age of the pool. The worst is we got Albatross to quote on the repair and had to chase them to get any response or to call us back and also discovered the price difference on a particular liner was greatly over priced. The correct price difference between liner options was verified with the manufacturer. Albatross response was they would 'honor' the difference. We have been to see other peoples pools who have needed to be repaired for similar issues. We also found a review on another website which states they were also over quoted on the liner price and when they posted the review were offered money by the company to take down the review. I would definitely not recommend and would tell prospective customers to look at pools they have built and not just recent ones or ring up other pool liner repairers to get their feedback on Albatross pools they make a living off by fixing. Worst service and $15k bill to fix all the problems
Albatross pools - a great all round experience.
Our experience with Albatross pools has exceeded expectations. Right from the very first enquiry to our ongoing maintenance relationship, everything has been done according to promised timelines and (very reasonable) price. Every single person has been easy to deal with and knowledgeable in their field. Furthermore the team communicates well between themselves, providing us with clear and consistent information that turns in to action. We are completely delighted with our new pool. We would not hesitate to recommend Albatross Pools to anyone considering a new pool.
Sue Rosenhain and Rob Meates
Reliable, consistent, everyone has done what they said they would when they would for the agreed price.
Our pool installation was completed earlier in 2014 and we are very happy with the final result. Our experience of Albatross Pools has been extremely positive from the first visit by a member of their sales team to the final handover…and beyond. We have found all of the Albatross team to be professional, very considerate and flexible adapting to our changing needs as we progressed through the pool build process. We have no hesitation in recommending Albatross to anyone looking for an in-ground pool!
Cate and Andy, Research
Professional service, flexibility to match our timescales, courteous staff
Great job once again!
Albatross have just completed their second pool construction for our family and once again we are very happy with the result. Everyone who has seen our new pool and the surrounds have commented on how amazing it looks. After selling our house with the first pool it was an easy decision to once again engage Albatross to build a pool at our new home. The flexibility of the system meant we could have exactly the size and shape of pool and spa we needed for our small backyard without the expense and time of a concrete pool construction. We remain m...ost impressed with the way that the team respond to questions (and there are many!) and to any hurdles that pop up along the way. Time and time again we hear that it's the way companies respond to difficulties that lets them down. We have never have found the team at Albatross to be anything other than extremely prompt, helpful and patient from design stage through to hand over (including dealing with any issues of which there were few) which make them and the gorgeous pools they build very easy to recommend to anyone that is thinking of putting in a pool.
Made a wonderful difference to our home.
Albatross Pools had to work through some considerable problems during construction, but these were always overcome in a practical manner & with good grace. After this initial delay the entire construction phase went smoothly. Since then, their advice has always been accurate & helpful. The staff in their pool shop was always pleasant - even remembering my name. I live 50kms away but if I lived closer to the shop I would go nowhere else for supplies.
I have no hesitation in recommending Albatross Pools to anyone considering their services.
We recommend Albatross
Our pool was finished two weeks ago and we couldn't be happier! Just in time before Xmas the kids keep telling me! Albatross were great to work with from start to finish. From the tradespeople to the people in the office, everyone was very knowledgable and helpful every step of the way. Two of our friends have an Albatross pool and now so do we...we would recommend Albatross Pools to our family and friends.
Reliable, helpful, good product, honest,
Second Albatross Pool and still delighted!
Albatross has now built two swimming pools for my family and I wanted to take this opportunity to say a very big thank you to all involved! Everyone from the sales consultants through to the construction crew have been an absolute delight to work with. Nothing was ever a problem and if something did crop up, it was fixed immediately! When we built our first pool, like any new pool owner I’m sure, we were forever calling head office with questions but they were always patient and helpful. We were so happy with our first pool and the dealings wi...th Albatross that we decided to put in another Albatross pool in our new home. Our first pool was roughly 12 years old when we decided to move and it looked just as good as the day it was finished! Now that we have three teenage boys, we have gone with a much bigger pool and opted to go with a fresh water pool instead of salt as one of my boys has developed eczema. Now that we have had two Albatross pools I believe we are more than qualified to recommend this company! Professional, reliable, experienced, helpful, patient, honest, good quality product, brilliant service... Nothing even after 12 plus years!
Dig your own pool it will be easier
Service was rubbish from start to finish, hard to know where to start.... Delayed start...Tradies who can't read their own quote.....tradies who don't bring their own tools despite claiming to have installed thousands of pools....pool leaked like a sieve.....Bill sent before the pool was usable and had to be ordered to attend to make good on faulty workmanship by VCAT..... Hire someone else or end up like us hiring someone else to fix it afterwards !
warranty, service, time frames, quality of workmanship, finished product.....not fit for your worst enemy
Questions & Answers
Hi, I need someone to come out to check my pool. The clips have broken on the side for nearly 2 meters. I need someone to come assess it ASAP. Any help?
In Taylors Lakes
Albatross PoolsAlbatross Swimming Pools
Hi Janice, thank you for reaching out, no problem at all. The only McBride we have on record is in Eltham, with this in mind I am going to need some more information from you to organise the repair. Due to privacy, please don't send your details via this website. Could you please send through your information via a secure form at https://support.albatrosspools.com.au/submit-a-support-request/ alternatively, you can call us on 03 9870 3011. Thank you, Peita - Albatross Pools
I'm looking to buy or get a quote from your company. I read all the reviews and there is about 25% of unhappy customers. Is there any way I could call and or see some pools in your customers back yards before i go ahead or also why don't you contact some of your older pool customers and get them to put up a review?
Albatross PoolsAlbatross Swimming Pools
Hi Quinton, thank you for reaching out, that is no problem at all. We can put you in touch with long standing Albatross pool owners and you are also more than welcome to visit our Display Centres located in Dandenong and Warrandyte if you would like to see our product in person (some of our display pools will be 50 years old next year). To protect your privacy, could you please send your contact details through to my email which is firstname.lastname@example.org. Thank you too for your recommendation regarding reviews, many of our customers usually choose to share their reviews via Facebook and Google instead of ProductReview. Looking forward to speaking with you, Peita Otterbach, Albatross Pools
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