Very poor customer service
The pool was not finished yet. After the first-day excavation, my lawn in the front yard was damaged and a tree trunk was cut 90% (I did not know until the next day when the tree was on the ground. Their contractor did not tell me and just installed a short steel pole to hold the trunk upright with tapes!). And a bluestone was broken too which I also found out later. When complaining over the phone to them, I was told to read the contract which said they were not responsible for damages". I did raise my concern when I read that clause duri...ng contract signing, and the sales said contractor was covered by insurance and any damages would be covered by insurance, which sounded reasonable. But no, now I am told, I am responsible for any damages caused by their contractors. Is it unfair to the owner? The contractor could do anything he wanted and his only goal is to finish the job asap without the need to take care of the possessions of the owner! Complete silent when I wrote to Albatross pools. And it has been weeks already. The only thing they did was to invoice me in time, and requested me to pay before they'd move to the next step. And another bill from the excavation contractor today to charge me extra $880 who claimed extra work which I could not quantify and no notice or quote prior to the job. I am very disappointed with Albatross pools' customer service and no service provider would treat the customers like this!
Not a good experience
My experience has been not a good one with Albatros. The original quote blew out by thousands and they suggested a filter which did not suit the pool. I was also advised to get heating which has turned out to be a complete waste of money.
On completion they also added some 'unforeseen costs' so be very clear and careful at contract stage.
I attempted to get a pool quote from Albatross by visiting their display in warrandyte. There I was advised that someone would need to come to my site to quote so I provided all my details so this could happen. When no one called me I rang them, however no one answered (and no messagebank!). I then messaged on facebook but no one replied to my message. Finally tried again in person at the pool and spa show where the man was very apologetic and assured me someone would follow up (no one did).
Liner of pool covered by disgusting stain
After spending close to $40,000 on an albatross pool only to be extremely disappointed.
The pool is 4 years old and for the last 3 years the pool floor is covered by a massive stained liner which is extremely unsightly. After working extensively with albatross to maintain our water chemistry which was always correct, we were told by staff it is neither ours or there fault it's just unfortunate. It is the focal point of our backyard and is a complete embarrassment as all guests comment on it. We have completely wasted including landscaping ove...
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Do Not Buy Through Albatross Pools!
We have bought a house with an Albatross pool installed in 2013. We settled on the house in September 2016 as swam in the pool that Summer. The liner was bulging out due to water behind the liner and the liner had come away in a section near the shallow end.
After calling the Dandenong branch in late 2016 twice, I was told each time, someone would get back to me. They did not. We then were instructed to call the head office in Ringwood... we did & no reply call.
As Summer ended we had not had a call and closed the pool with no help ...from Albatross. We have now opened the pool for Summer 2017-2018 and called Albatross pools again Early November. They said 5 weeks to assist us, they have just called and said they can't see us until next year. Additionally they said the warranty on the pool is not transferable to the new owner (us). Shocking service from dismissive staff, it's shameful. Needless to say the next port of call will be consumer affairs and my solicitor.
Nice result, looks terrific, used just as we had hoped for
We only looked at Albatross as their display centre is at the top of the street. We had a number of visits and finally had enough information to make a decision on the specifications. Staff were helpful and knowledgeable and were patient with our many questions. We wanted the pool to be 3 metres from our living areas, full north-facing, have fresh water and a black liner and retro-fitted into a deck. All catered for. Unfortunately not as big as we wanted, as there was some hidden concrete which added time and cost to the job, most unfortunate. ...Still, the pool gets heaps of use, is warm and fits beautifully with our home. Next time we will have a bigger one thanks. Albatross also came back to clear dried excess concrete left by the concreter they used. This was appreciated, but leaving the concrete in the first place was not. Make sure you keep calling until they come back to collect it. We are still finding concrete pieces in the garden, which is less than ideal. Calls can take a fair while to be returned, so don't expect an immediate call back. Overall, happy to use them, patient, knowledgeable, a good product, just keep pushing for the clean up to be done.
Do not recommend
We installed an Albatross pool 13 years ago at a cost of approx. $30,000. At the time it seemed the better option and price but now wish we had paid a little extra and gone elsewhere. Within the last year or so the pool started to exhibit rust causing significant expansion with the tiles band and wall around the steps to expand out wards and fall off and now the pool is leaking. This also resulted in the tile paving to crack with the skimmer box almost collapsing in on it self. The end result is after 13 years we are one faced with a $15,000 es...timates to repair and an eyesore in our back garden. When we got quotes to repair the pool every tradesman commented on the fact this should not have happened given the age of the pool. The worst is we got Albatross to quote on the repair and had to chase them to get any response or to call us back and also discovered the price difference on a particular liner was greatly over priced. The correct price difference between liner options was verified with the manufacturer. Albatross response was they would 'honor' the difference. We have been to see other peoples pools who have needed to be repaired for similar issues. We also found a review on another website which states they were also over quoted on the liner price and when they posted the review were offered money by the company to take down the review. I would definitely not recommend and would tell prospective customers to look at pools they have built and not just recent ones or ring up other pool liner repairers to get their feedback on Albatross pools they make a living off by fixing. Worst service and $15k bill to fix all the problems
Dig your own pool it will be easier
Service was rubbish from start to finish, hard to know where to start.... Delayed start...Tradies who can't read their own quote.....tradies who don't bring their own tools despite claiming to have installed thousands of pools....pool leaked like a sieve.....Bill sent before the pool was usable and had to be ordered to attend to make good on faulty workmanship by VCAT..... Hire someone else or end up like us hiring someone else to fix it afterwards !
warranty, service, time frames, quality of workmanship, finished product.....not fit for your worst enemy
Questions & Answers
Hi, I need someone to come out to check my pool. The clips have broken on the side for nearly 2 meters. I need someone to come assess it ASAP. Any help?
In Taylors Lakes
Hi Janice, thank you for reaching out, no problem at all. The only McBride we have on record is in Eltham, with this in mind I am going to need some more information from you to organise the repair. Due to privacy, please don't send your details via this website. Could you please send through your information via a secure form at https://support.albatrosspools.com.au/submit-a-support-request/ alternatively, you can call us on 03 9870 3011. Thank you, Peita - Albatross Pools
I'm looking to buy or get a quote from your company. I read all the reviews and there is about 25% of unhappy customers. Is there any way I could call and or see some pools in your customers back yards before i go ahead or also why don't you contact some of your older pool customers and get them to put up a review?
Hi Quinton, thank you for reaching out, that is no problem at all. We can put you in touch with long standing Albatross pool owners and you are also more than welcome to visit our Display Centres located in Dandenong and Warrandyte if you would like to see our product in person (some of our display pools will be 50 years old next year). To protect your privacy, could you please send your contact details through to my email which is firstname.lastname@example.org. Thank you too for your recommendation regarding reviews, many of our customers usually choose to share their reviews via Facebook and Google instead of ProductReview. Looking forward to speaking with you, Peita Otterbach, Albatross Pools
Hello. Are you able to replace onground pool liners? For we would like a quote.
Thank you Jason
Yes the liners are replaceable. You'll need to contact Albatross who can provide you with a quotation as there is the basic range of liners & then there's a premium range.
Get an answer from our members and Albatross Swimming Pools representatives
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