Albatross Swimming Pools

The process of installing the pool was so slow despite advertising that it’s an easy process. It’s terrible! It sucks.

The pool was not finished yet. After the first-day excavation, my lawn in the front yard was damaged and a tree trunk was cut 90% (I did not know until the next day when the tree was on the ground. Their contractor did not tell me and just installed a short steel pole to hold the trunk upright with tapes!). And a bluestone was broken too which I also found out later. When complaining over the phone to them, I was told to read the contract which said they were not responsible for damages". I did raise my concern when I read that clause duri...

My experience has been not a good one with Albatros. The original quote blew out by thousands and they suggested a filter which did not suit the pool. I was also advised to get heating which has turned out to be a complete waste of money.
On completion they also added some 'unforeseen costs' so be very clear and careful at contract stage.

I attempted to get a pool quote from Albatross by visiting their display in warrandyte. There I was advised that someone would need to come to my site to quote so I provided all my details so this could happen. When no one called me I rang them, however no one answered (and no messagebank!). I then messaged on facebook but no one replied to my message. Finally tried again in person at the pool and spa show where the man was very apologetic and assured me someone would follow up (no one did).

After spending close to $40,000 on an albatross pool only to be extremely disappointed.
The pool is 4 years old and for the last 3 years the pool floor is covered by a massive stained liner which is extremely unsightly. After working extensively with albatross to maintain our water chemistry which was always correct, we were told by staff it is neither ours or there fault it's just unfortunate. It is the focal point of our backyard and is a complete embarrassment as all guests comment on it. We have completely wasted including landscaping ove...

We have bought a house with an Albatross pool installed in 2013. We settled on the house in September 2016 as swam in the pool that Summer. The liner was bulging out due to water behind the liner and the liner had come away in a section near the shallow end.

After calling the Dandenong branch in late 2016 twice, I was told each time, someone would get back to me. They did not. We then were instructed to call the head office in Ringwood... we did & no reply call.

As Summer ended we had not had a call and closed the pool with no help ...

We only looked at Albatross as their display centre is at the top of the street. We had a number of visits and finally had enough information to make a decision on the specifications. Staff were helpful and knowledgeable and were patient with our many questions. We wanted the pool to be 3 metres from our living areas, full north-facing, have fresh water and a black liner and retro-fitted into a deck. All catered for. Unfortunately not as big as we wanted, as there was some hidden concrete which added time and cost to the job, most unfortunate. ...

We installed an Albatross pool 13 years ago at a cost of approx. $30,000. At the time it seemed the better option and price but now wish we had paid a little extra and gone elsewhere. Within the last year or so the pool started to exhibit rust causing significant expansion with the tiles band and wall around the steps to expand out wards and fall off and now the pool is leaking. This also resulted in the tile paving to crack with the skimmer box almost collapsing in on it self. The end result is after 13 years we are one faced with a $15,000 es...

Service was rubbish from start to finish, hard to know where to start.... Delayed start...Tradies who can't read their own quote.....tradies who don't bring their own tools despite claiming to have installed thousands of pools....pool leaked like a sieve.....Bill sent before the pool was usable and had to be ordered to attend to make good on faulty workmanship by VCAT..... Hire someone else or end up like us hiring someone else to fix it afterwards !

warranty, service, time frames, quality of workmanship, finished product.....not fit for your worst enemy