Reviewer Photos & Videos
No longer functional
Having previously completed five photo books in the old format, I recent tried the new format and found it not to be user friendly with reduced options for formating pages. After four attempts at trying to create a new photo book I have given up in disgust and I will use another service provider.
Worst Photo Book Ever!
I created 2 books with Albumworks, first and last time that I use them. The images do not look sharp and bright as they do when I took them. Some were taken on a beautiful sunny day and in the album book they look dark, almost like it was sunset time and it definitely wasn't. Some of these were taken at lunch time. The images no longer look sharp and bright. I am so disappointed to say the least. I tried contacting them but they did not respond. I will re-do them at K-Mart. No longer trust online photo sites now.
- Verified customer
2nd time disappointment
My 1st album, our wedding album was stunning so I decided to use Album Works again and to date am really disappointed.
We did a holiday album and were notified that it had to be reprinted as it didn’t pass quality control. This didn’t both me as I was impressed of their commitment to deliver a quality product.
We received our book, over a dozen pages were stuck together and when we separated them the pages ripped.
To AlbumWorks credit after we emailed some pictures they emailed us and reprinted and delivered our second book.
Again, at lea...
- Verified customer
Best Photo Book Ever!
I was sceptical about the quality of the pages and the whole process itself at first. I took some amazing photos with a high quality camera and was not 100% certain that the resolution would be right.
I was wrong.
The colours are vibrant, the pictures are exactly like that on my camera and to see them blown up on a two page spread was amazing!
I got this as a first year wedding anniversary for my wife, I know she will love it and so will everyone else that looks at it.
I will definitely create another book with Albumworks!
Excellent as always
This is our 5 book, (but 1st one I have actually done myself), my wife is the expert.
As we have come to expect the support & service are excellent.
I had 2 technical issues but with help of them I was able to resolve with a simple telephone call.
The book is even better than I had thought.
They are not the cheapest on the market, but as they say "You get what you pay for" and it is well worth spending the little extra.
Good product, good service
I have made seven books using Albumworks and I have been very satisfied with the finished product. I used Microsoft for the first 5 and had no problem but now I have Apple Mac and had problems downloading and uploading but the support team were very helpful - thanks Micah, Clyde and Naomi. The Albumworks system is very user friendly and the delivery time exceptionally fast.
This was the first time we had used albumworks and we couldn’t be happier! We have just received the most beautiful photo book of our wedding! The colours were perfect and the photos looked absolutely brilliant in the book! It was so easy to put together and we received our album within a week! We can’t wait to show it off to friends and family and will definitely be recommending albumworks to everyone!
Excellent Customer Service
This was the first time I used Albumworks and I couldn't have been more impressed with their customer service. I made an error when submitting the file and I received very prompt emails alerting me to this and then when I phoned to ask a question, I was surprised to actually be able to speak to the person, Micah, who was working on my Album. He helped find a workable solution and also made sure that the order was processed quickly as the album was required within a few days.
Just received the album today and it looks wonderful. My only suggestion would be that the range of page backgrounds was increased/improved to include a better range of plainish but not totally plain options.
- Verified customer
Exceeded all expectations!
First time with albumworks, spent hours on creating three special albums, I've received them in record time and each one exceeded all expectations, utterly delighted when I unwrapped them. Thank you Micah for the tips and patience when I called for support. Going with the hard covers and printing in HD proved brilliant. I would recommend this reliable Aussie company without hesitation, I will be back for more.
A quality product with excellent customer support
I have been using albumworks for years now having produced a number of photobooks and calendars. I have always found the quality of the product to be excellent and customer service second to none. I recently had a query and a minor problem which was solved in a very friendly and professional manner by Naomi. Thanks for your assistance. Naomi subsequently contacted me with a follow-up call and that's something that doesn't happen much these days. Keep up the good work. I already recommend albumworks to my family and friends.
Good product, fast service
I was given an albumworks voucher as a gift. The software was easy to use and a good range of layouts available. Backgrounds were ok - didn't love a lot of them but still a reasonable range. Product printed quickly and was a good quality.
My main complaint is that gift vouchers are counted as a discount code and therefore cannot be used with other offers such as the sign up offer or monthly offer. This seems unfair as you aren't getting any discounts and are essentially paying full price since someone has already paid for the voucher.
- Verified customer
Beautiful, vibrant & classy
It's a rare occasion that I purchase printing services online, especially for such important events. I recently purchased a beautiful 16"x12" photobook from Albumworks. And being that I am so picky when it comes to the work that is produced from online manufacturers of such things, I was pleasantly surprised!
The album arrived ahead of schedule - even after a problem with their printer (which they told me about just as it happened). What arrived can only be described as a "High quality, beautifully constructed piece of work".
The pages were ultra-premium material and it was assembled with the most fantastic fabric cover.
I take my hat off, this is some exceptional work. I will be using them again.
Product and service decline
We have used Albumworks 4 times since 2013 after they amalgamated with MyReflections (used on 3 occasions prior to 2013). Firstly the software did not work so good, and required me to "Restore down" and then "Maximise" in order to see full image on the screen. This needed to be done each time I opened the file. We have been satisfied in general with the quality of the books, apart from the last one we did in 2016. The cover of this book lacks the lustre of the previous 6 books as it is a matt finish (not what we selected). The A4 landscape ...size was used on all 7 books, but the 2016 book is 2cm shorter on the long side (how can this be?). We also noticed they are being printed in Malaysia and the DHL delivery was extremely poor requiring constant calls by us to ensure delivery - DHL actually provided a gift voucher to compensate for their poor service. Unlike the previous Albumworks books, we were not asked for any feedback on the 2016 product.
Terrible Quality - What Has Happened?
I have ordered 5 albums through this company since 2013. Unfortunately the latest effort is abysmal. It feels cheap and badly made - even though it cost over $400 - and worse still the photos are flat and lack life or definition despite being quite the opposite when I prepared and downloaded the files. It has the feel of a 3 colour home printer about it. Very, very disappointing. Interestingly, the tracking of my order on the DHL website shows that my photobook was delivered from Malaysia. I can only surmise that, between this one and the previous one, Albumworks have shifted their printing overseas to that country. A bad move I'd say.
I Just LOVE my book
My 5th book and this time I decided on a Layflat 11" x 8.5" Photo Book and everyone who looks at the book are all just amazed at the quality and finish of the book. I can't thank Albumworks enough for the customer service which I used a couple of times and ease of using the site and quick delivery enabling me to produce a great book. The Promotion for Mother's Day made me get the book finished quicker so I could start my 6th book which will also be a Layflat Book. I will definitely recommend Albumworks.
I have been using Albumworks for many years, must be close to one hundred books and have never had the slightest trouble, The books are beautiful, service is all I can ask for, the helpline people are very courteous and very knowledgeable. If there is any problems with delivery it isn't Albumworks IT IS Australia Post!!!!
Questions & Answers
Can I import a scanned pdf file into albumworks. If so how do I go about it. Cheers
Unfortunately our editor does not accept PDFs therefore you would need to convert it to a jpg or png file first. Then you'll be able to use it. There are many free converters if you do a simple Google search of 'convert PDF to JPG'.
Alternatively you could re-scan in JPG format. With scanned documents or images we recommend scanning between 300-600dpi to ensure the quality is sufficient. Don't scan higher than 600dpi though, as it makes the file size too large and doesn't improve the print quality.
Hope that helps.
I'm in the United States. how expensive is it to ship albums to the US? AND: Can i work on a single album for a while off and onb before printing or does it get deleted? thanks!
Yes, you sure can. You can work on any project for as you like. Just ensure you check for updates in our editor.
Shipping is dependant on size and ranges from$9.95AU to $17.95AU. We charge the same shipping rates worldwide.
albumworks customer service manager
Can a photo album be worked on from different devices? As in, is it accessible via a login from different devices?
We've responded personally to your email. But here is an overview to your question.
If you use our online editor then you can work on more than one device. You access your project by logging in on our website.
If you use our download editor then your project is stored on the computer that you start it on. You can't easily move it to another device.
I make my albums on my desk top computer where I have all my photos to chose from and the ability to edit some as necessary using Lightroom and/or Photoshop. However, Albumworks are the best people to ask as they often update their services. Cheers
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