Good dryer but stopped working, terrible service
I enjoyed this dryer for 18 months then it stopped working. Called to have it repaired.from the start they asked if I read manual, have used it correctly, if it had existing damage, did I trouble shoot, use extension cords, kept it on a level surface, let it finish before unplugging etc. Expected a receipt even though they can tell when I bought it based on when that model number was released and I proved with bank statement when it was purchased. They stalled the process and may make me liable for costs. Failed to provide the repairers detail...s, I had to chase them.they said customer has to call them, I told them I would if they had provided the details like they promised 11 days earlier. They have warned it could cost up-to $150 if their chosen repairer says it's not manufacturer fault. The dryer was only $180. Based on previous reviews of the repair process I am no longer going ahead and going to buy a second hand one instead. Given the product comes with 36 month warranty 18 months of use is just not good enough. Horrible experience when you have young children.If I had time I would be going to consumer affairs instead. I believe they make the process hard so that people won't go through with it. Will never buy this brand again.
Purchased in June 2018 at ALDI for $180.00.
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|Category||Clothes Dryers and Vented Clothes Dryers|
|Energy Rating||2.5 star(s)|
|Energy Consumption||186 kWh per year|
|Features||Child-Safety Lock and Wall Mountable|
|Dimensions||672 x 595 x 447 mm|
|Special Buy Dates|
|Manufacturer Warranty||3 year(s)|
|Colour / Finish||White|
|Release date||Apr 2018|
|Discontinuation date||Apr 2018|
- MPN: STR-CD45
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