no service,item defective
not operational incorrect parts fitted messages sent ,fobbed off to reviews which do not mean anything
many emails sent no response store visited where purchased, nothing done to help..this has been on the go for two years now no resolve no more workzone items for me and much more care when purchasing from aldi.. very bad service.
Purchased in September 2017 for A$99.00.
Great Value for Money, Accepts Some Karcher Accessories
Paid $50 about 2 years ago for a new Aldi/Workzone 2400 pressure washer, a really good buy. It has a tread at the base hose connection which fits an older Karcher hose assembly- I was able to fit the hose and accessories from my defunct Karcher 310 to this unit-which was a bonus.
Purchased in April 2017 at Purchased from a friend that won it in a RSL raffle. for A$50.00.
Workzone unsatisfactory after sales service
I purchased the WorkZone high-pressure cleaner from Aldi on 17 Sept 2016. Since purchase it was minimally used, only to wash the car once in about 3 weeks. Recently it started smelling of an electrical appliance heating up. These appliances as long as they work you are fine about if they breakdown, you are at the mercy of the After Sales Support based in Sydney. It is impossible to speak to anyone as according to the recorded message the staff " staff are busy answering other calls". If someone answers, she will hurriedly ask for your number t...o call back. But, yes, you guessed it - no call. I sent an email as required and received a reply requesting more information. Which I did. Silence after that until I called and this time was able to speak to someone who got my details again and promised to get the service person to call me the same day. Yes again - no call. I even called Aldi and the person who answered promised to contact the After Sales Support to contact me but that did not happen. I think it is better to pay a little bit more and buy electrical appliances from reputed dealers who will provide much better after sales service.
No problems - edited
Had for about one year now. No problems at all. I would suggest some sort of extendable base to put a foot on to stabilise when winding up hose. Otherwise if the hose was more flexible, it would be easier. I have asked how to turn detergent on & off, which is not mentioned in the manual. UPDATE. I Have found detergent suds is triggered by during the swirl brush attachment.
Inexpensive, but not very effective
The power cord outlet was too close to the hose inlet, meaning that the extension cord was always getting caught around the garden hose. So the design is dangerous. The power cord should have come out of the other end of the cleaner. The cleaner does not come with a patio cleaner, so I had to pay another $30 for the attachment. The patio cleaner did not work well and snapped off in the connector gun when I applied pressure to it. Taurus should have replaced the unit for not being of reasonable quality under Australian Consumer Law. Instead they...said that I could pay another $25 for a replacement gun for the unit. I threw the cleaner in the bin and bought the preferred Choice model that was on special at the time. The extra $120 for the preferred Choice unit was definitely worth it, and the patio cleaner was thrown in for free. It was inexpensive to buy The handle broke after I applied standard pressure to it to try and clean my patio.
Do not Buy Major Corrosion Problems
Total piece of rubbish!! This unit had major internal corrosion problems after 1 use with city water , phoned for warranty never replied after 3 phone calls...pay the money to get a better brand with real warranty...Was very disappointed with the whole experience , the only Aldi product I have bought that was rubbish....
Really nothing as it only worked once then died
Only worked once , no warranty help cheap rubbish
Aldi Helpline needs help
I first contacted Aldi Helpline on 19 November 2013 re a problem with the water blaster by email as I could not get anyone to answer their phone. I sent emails again on 20 Nov and 21 Nov. On 6 December, 15 days later, I received a call from the Helpline, was then transferred to Customer Service where a very abrupt female wanted to know why I had called her. I finally convinced her that Aldi had rung me about emails that I had sent 2 weeks prior. So, she could not help but assured me that a technician would ring me back within the hour. Gue...ss what? No call. But, on 6 January, a technician rang me and finally said the product was a introductory level water blaster and suggested one gets what one pays for. Okay, next time I will donate the $100 to charity and save on fuel, time and effort. Aldi Helpline is absolutely hopeless.
Faulty out of the box, help desk no help at all
Bought the washer from aldi on the 11th and found the next day that the high pressure hose has a leak. Called their help desk and told to send receipt and contact info. with a description of the fault to their help email address which I did right away. Called help desk again the next day as I have received no response. Basically got told that 24 to 48 hours is their standard and the attitude of the help line person is that I don't need their help, just get a refund from the store if I can't wait.
Shoddy quality and very bad service
Taurus High Pressure Cleaner.
Bought from ALDI In september 2012 and used it in the following few weeks and it did the jobs it was supposed to.Its not the type of tool you use every day so next time was late January this year.
Used it for a couple of hours and the trigger assembly started to leak.
Contacted the customer service number on the instruction manual and the lady I spoke to could not be more helpful and she understood my problem..Requested I email a copy of the Aldi receipt, (I also attached a diagram showing where the leak was),
Within a day received advise by email a new trigger assembly was on the way and four days later it arrived.
It does not get any better than that.
It does the job as it was made for especially the High 2400watt motor.
Broken down at 2nd time
It worked perfectly the 1st time.
The 2nd time which was 3 months later, there was no pressure after 30-40 minutes of continuous usage. The moter kept restarting then immediately stopped.
Call the customer service and the experience was not pleasant. The lady tried to get rid of me in a few minutes in a unfriendly manner (almost rude, I would say).
Value for money (if it works)
Questions & Answers
eBay for hose, gun, nozzles
eg type in pressure cleaner
or Hydro Jet High Pressure PowerWasher water spray gun
also any high pressure hose from bunnings should work
remember remove your fitting or buy new ones
I have my aldi 2400w cleaner works fin with fan spray that was standard fitted on the gun when it came out of the box and seam to syphon the car wash detergent fine no twisting pulling pushing at all just fill it and away it goes
dont put much in when it runs out your are on clean water only no detergent
where can I buy a replacement Work zone,High pressure hose 2400W ?
Good luck mate--- ive been trying get sensible communication fro Workzone, Aldi and review programme---to no avail......no one person has contacted me regarding problems since purchase now 2 years gone, i just see other peoples requests, which tells me THERE ARE PROBLEMS BUYING GOODS FROM ALDI, OR WORKZONE--- THEY JUST DO NOT WANT TO KNOW !!!!DO YOURSELF A FAVOUR PICK ANOTHER BRAND AND SHOP.
Where can you buy a new hose as it has a hole in it.
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