Waste of money
This product may appear to be an improvement but when put to the test it does not work any better than a standard head, in fact it is not even as good. As with the teeth in a saw, more cutters do not produce faster cutting, but instead a slower and finer cut with a greater requirement of energy. When the cord in the Alex head hits the vegetation it has more ability to flex instead of cut because it is longer due to the smaller size head. A standard head is large with a shorter cord protruding which works better. The Alex system produces a lot o...f wasted cord, whereas a standard head does not, and there is the added complexity of a special tool with the Alex head which is prone to being lost. The only advantage of the Alex head is for those that are unable to load and use a standard head.
Questions & Answers
EDIT: I ended up noticing they also had an 1800 number and called them, organizing an order for a Turbo 3 as I type this. (26/05/2019)
Are they still active and selling the replacement heads? I can't find much actionable information/reviews on this, and I have not gotten an email back, so I can't tell 100% if they are operational.
Their website is still valid
Alex Brushcutter Heads - All of the reviews are extremely enthusiastic about this product and the supplier's service.
Could anyone please help me with the phone or how to contact Alex Brushcutter Heads?
From the reviews, one assumes these heads are only available from the maker but I've been unable to find a direct internet reference or a listing on the white pages.
I bought the Turbo 3 trimmer replacement head and it's really fantastic and a joy to use. The phone number is 1800 180 141, web address is www.alexbrushcutterheads.com
Look at their website then just go and get one, you won't regret it, they are fantastic and will turn any basic line trimmer into a real beast.
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