Alinta Energy

Alinta Energy Questions & Answers

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Alison S
Alison S

I have changed energy providers and have a credit with Alinta. No one has contacted me regarding the return of the funds to me.

Bachaven
Bachaven  

I am not surprised. I have written to Alinta five times and only received an acknowledgement. I have tried to ring them on my mobile, but their AI does not recognise the number & hangs up after saying “goodby”. I suggest you contact the Electricity & Water Ombudsman via their web site. Alinta are a law unto themselves. Ultimately, both of us may have to commence legal action in the State Administrative Tribunal. In NSW this is NCAT. But try the Ombudsman first.

Alinta Energy
Alinta Energy   DM   

Hi Alison, thanks for reaching out. I'm sorry to hear you have delays with your refund. I'd like to check your account and investigate this further for you. I've sent you a PM to get more info. Thanks, Kai

Vanessa R.
Vanessa R.

We have solar panels and battery storage and export a lot of power to you. Our account is therefore in credit. Are you able to transfer just the government rebates to our bank account rather than adding them to our credit? We need to retain our generated credit to cover the daily supply charge, so I don't want you to refund that to us.

Alinta Energy
Alinta Energy   DM   

Hi Vanessa, thanks for reaching out. Normally with government rebates they are only used to cover your bills. With solar credit, your bill will be covered first, then can be used for your next bill, or can be refunded back to your account. If you need further help with this, or if you'd like me to look into your account further, feel free to send a PM! Thanks, Kai

Vanessa R.
Vanessa R.  

I would like it refunded into my Bank Account. How do I go about achieving that? BTW, I sent a message via Facebook and it has been read by Alinta but I have not received a reply.

Alinta Energy
Alinta Energy   DM   

All sorted Vanessa, let me know if I can assist you further :)

Vanessa R.
Vanessa R.  

Thank you so much Kai. You answered all of my queries so efficiently. Five stars to Alinta!

Phill
Phill

Hi There, We are purchasing a house shortly and it has a reasonable Solar install.. We are assuming the system will generate significant credits to our future accounts… Will Alinta Energy refund that credit value back into our back account and what would be the process please..?

** Reading your current Solar terms and conditions its unclear and your older (2017) T’s&C’s (still linked to Google BTW) state that you don’t refund the solar credits at all..

Alinta Energy
Alinta Energy   DM   

Hi Phill, thanks for reaching out. That's correct, we can refund solar rebates as long as your account is in credit. I have included below link for our Solar FAQ online. If you do have any further questions, please let me know. Thanks, Kai

external link 

Phill
Phill  

Many thanks for the confirmation, much appreciated

Alinta Energy
Alinta Energy   DM   

No problem Phill! -Kai

mai
mai  

Alinta don't ever send money they say they will. They owed me back in 2017 and it's almost 2024 and I never saw anything other than a pending legal battle and harassment.

Phill
Phill  

Thanks for the extra info @mai , I did note in 2017 their T’s&C’s did state they don’t refund… which is why I originally asked the question … cause although replaced… they still came up with a Google search..

Mary M.
Mary M.

We received a text message to say our bill was overdue. Didn't get the email for bill. Attempted to call so many times because originally thought the text message was a scam. Bill was $208 payed 4 days late, still couldn't speak with a human and had to pay over double the original bill as a 'late fee'. 100%+ extra for 4 days is blowing my mind! Want the paper bills back so I can see the actual bill and not have it lost in spam email or have issues when my internet is down. Still haven't been able to speak to a human about all this!!!!

Alinta Energy
Alinta Energy   DM   

Hi Mary, thanks for reaching out. I'm sorry to hear you have a receive a high bill from us. I'd like to check your account and look into this further. I've sent you a PM to get your details. Thanks, Kai

mai
mai  

Leave! Go to another company that's Australian owned. This company was sold of to Chinese years ago and they will scam and harass you like they do everyone else. They forced me to pay them money I didn't owe with a legal team that would have cost so much more. I was then told they owed me money and I never saw a cent. They messaged me 4yrs later to resolve? No thanks.

Lia
Lia

How can my electricity bill go from $200 to $300 a quarter a short while ago and now my new bill is $980?!?! And I have 20 solar panels! There better be a good reason for this outrageous gouging by Alinta!

Alinta Energy
Alinta Energy   DM   

Hi Lia, thanks for reaching out. Sorry to hear you have received a $980 bill from us, I'd like to check your account and look into this further for you. As this is a public forum, I've sent you a PM to get your details. Thanks, Kai

mai
mai  

Leave! The company is fraudulent and not Australian owned

JAZ
JAZ

How can I transfer my credit balance to my account ?

MumOf3
MumOf3  

Call them and ask to have all credits refunded to your bank account. It takes about 7-10 business days to go through depending on your bank.

Alinta Energy
Alinta Energy   DM   

Hi JAZ, thanks for reaching out. I'm more than happy to assist you with your refund. I've sent you a PM to get your details. Thanks, Kai

Rose
Rose

How do i cancel my account with Alinta? i tried to call but after a lot of automated questions, there was no option for this, just more and more options and i can't find anything on line either.

War
War  

When you sign up with a new provider they take over the account, so unless you are going powerless you have nothing to worry about

Rose
Rose  

I am moving so want to cancel

Alinta Energy
Alinta Energy   DM   

Hi Rose, thanks for reaching out. You just need to call us on 13 37 02 to organise a move out request from us, as we need a verbal confirmation to continue. If you need further help organising this please feel free to send us a PM. Thanks, Kai

Misook K.
Misook K.

alinta credit can be transferred to centrelink my age pension?

Alinta Energy
Alinta Energy   DM   

Hi Misook, thanks for reaching out. Your credit on your account can be transferred to your bank directly. However, any credit from your Centrelink or pension might not be possible as it is only used for your utility bills with us. Hope this clarifies your query, if you have more question please reach out! Thanks, Kai

Misook K.
Misook K.

can I get cash out of the Alinta account credit?

John C
John C  

Sorry I don't know the answers to your questions.

Alinta Energy
Alinta Energy   DM   

Hi Misook, thanks for reaching out. You can definitely get a refund from your account credit with us. Please feel free to send us a private message so I can assist you further. Thanks, Kai

War
War  

they claim you can, I'm yet to see that you can. Ask me again in two weeks and i will know the answer for sure as I had to leave them due to the 50% increase

LucaG
LucaG

How long does it take for a bill to be made available, moved into the home in March 2023 - would have expected my first quartely bill by now - phoned and tried contacting Alinta on the website but I still haven't got a bill and it's still not available online either? I keep on getting told 1-15 days time - that was 17 July.

Alinta Energy
Alinta Energy   DM   

Hi LucaG, thanks for reaching out. Normally our bill have either monthly or quarterly billing cycle, depending on your meter type. I'm more than happy to check your account and look into this further with you. I've sent you a PM to get your details. Thanks, Kai

VLA
VLA  

Having a digital app on usage and billing would have saved a lot of pain.

Alinta Energy
Alinta Energy   DM   

Hi VLA, we have an online portal called MyAccount - where you can check your account and even see your usage from your bills! Feel free to use the below link. Thanks, Kai

external link 

Stephen Hopper
Stephen Hopper  

I'm in credit an wanting to know if I could get some of it refunded to my bank account

Alinta Energy
Alinta Energy   DM   

Hey Stephen, thanks for letting us know. I've sent you a PM to get your details. Thanks, Kai :)

Jane Cochrane
Jane Cochrane

A cheque was posted to Alinta on 10th July being full payment for my bill. Then today received another bill for the one i paid by cheque last week. I was told today that a cheque can take up to 6 weeks to clear, which I find amazing.
Can you tell me why please?

Alinta Energy
Alinta Energy   DM   

Hi Jane, thanks for reaching out. Normally cheque payments take longer than other payment options as it needs clearance for it to be processed on our system. If it helps I can check your account so I can give you any progress. Can you please send us an email at socialcs@alintaenergy.com.au with your details so I can look further? Thanks, Kai

Tahlia
Tahlia

I left Alinta in early June. I was emailed by them 12th June to be told i was being refunded $416.55 within 10 business days. we're now at 24 business days and I'm still yet to get my proper refund. Are Alinta closing down ? Or simply giving horrendous bad customer service ?

Christopher
Christopher  

Tahlia I would say Bad Customer service, seems to be the trend with Alinta. They quite happily sent me my Bill just yesterday for the amount I owed them before moving to my new provider, so they are still in business.

phoenixd
phoenixd  

I would keep contacting / chasing them if I were you. By phone and email, so you have a “paper” trail.

Tahlia
Tahlia  

I am thanks emails and phone calls and I’ve now lodged complaint with the ACCC im sick of chasing my own money back. Never again will I do weekly pay in advanced with an electricity provider.

Alinta Energy
Alinta Energy   DM   

Hi Tahlia, thanks for reaching out. I'm sorry to hear you still haven't received your refund from us. I'd like to check your account and look into this further. As this is a public forum I have sent you a PM to get your details. Thanks, Kai

Tahlia
Tahlia  

Hi Kai. Do you have an email address I can send this too so it’s not on public display ?

Alinta Energy
Alinta Energy   DM   

Yes Tahlia, please send them to socialcs@alintaenergy.com.au so I can assist you further. Thanks, Kai

Michele T.
Michele T.

How do I get my credit on my bill return to my bank account

Alinta Energy
Alinta Energy   DM   

Hi Michelle, thanks for reaching out. You can just send us an email at socialcs@alintaenergy.com.au, with your account detail, and the refund amount, and we'll be happy to assist you further! Thanks, Kai

trent l.
trent l.

I have been an Alinta customer, for under a year now, and have been notified by mail, that there will be an increase in power prices. I will do some detective work for now, and wait until the next bill arrives before changing power companies. Will Alinta match power prices with other companies? If not I suspect there will be a mass exit.

Rose
Rose  

i was on their 28% discount plan which they are still offering but increased my rates by a whopping 30% wef 1st July no doubt to offset the great deal that i have. sneaky! not happy and am moving elsewhere as fast as i can

Renee R.
Renee R.

How long does it take for a bill to be emailed, next bill date was 12/06 but I still haven't got a bill and it's still not available online?

Alinta Energy
Alinta Energy   DM   

Hi Renee, thanks for reaching out. I'm sorry you still haven't received your bill from us. Normally we would follow your billing cycle for your next bill. I'd like to check your account and look into this further. I've sent you a PM to get your details. Thanks, Kai

Jens
Jens

How do I apply for a refund from Alinta as I have a credit of more than AU$1000 ?

Alinta Energy
Alinta Energy   DM   

Hi Jens thanks for reaching out. You just need to submit a refund request to our team so we can organise this for you. I've sent you a PM for more details! Thanks, Kai

Masria A.
Masria A.

why it has 11 digits on the bill for payments on line and it ask only 10 digits to continue ???
all the numbers there are either 8 or 11
there is no 10 digits number on the bill

Alinta Energy
Alinta Energy   DM   

Hi Masria, thanks for reaching out. You can use the first 10 digit on your bill to continue withy our payments on the phone. I've included the below link for other payment options as well if needed. If you have any further questions please feel free to send me a PM :) Thanks, Kai

external link 

Cathy M.
Cathy M.

Does alinta energy have its own app on Google playstore? I cannot find it and wish to see how much solar energy I am using etc

Alinta Energy
Alinta Energy   DM   

Hi Cathy, thanks for reaching out. We do not have an app at the moment, however we do have a MyAccount portal, where you can do the following features outlined below.

View your account dashboard to:
- Check if a bill is due and view its due date
- Make a payment anytime to get ahead
- Access your bills; all downloadable
- Visit our Rewards Shop – over 200 rewards at discounted prices
- Set up a direct debit for easier bill payments

View your settings page (top right-hand corner) to:
- Update your contact details
- View, manage, add or remove your direct debit
- Set up a saved payment method for faster online payments
- Change your bill delivery method
- Add a secondary contact

We can also detect your solar on our system. If you'd like we can access this data and send this info for you, however, at the moment we do not have this information available online on your account. We are in fact looking into adding this function on our MyAccount portal. As this is a brand new system, we are still on our development phase, and we will notify you of any new features or updates in the near future. Hope this helps! If you have any further questions feel free to send us a PM. Thanks, Kai

behgalneha727
behgalneha727

Hi actually my payment for electricity bill is being deducted twice from my account how can I get refund it

Alinta Energy
Alinta Energy   DM   

Hi there, thank you for reaching out. I'd be more than happy to look into this for you and organise a refund. I've sent you a PM to get your details. Thanks, Daisy

Brent
Brent

How much excess or unused solar generated power do you take daily?

Alinta Energy
Alinta Energy   DM   

Hi Brent, thanks for reaching out. At the moment we do take everything you generate back from your system, and this will be used initially for your household consumption at a specific timeframe. Anything excess will be sent back to the grid at a fixed feed- in rate depending on your plan. If you have further questions please feel free to send us a PM and I'm happy to discuss this further with you :) Thanks, Kai

Tezz
Tezz  

Sorry Brent but I can’t help as we do not have solar.
However, if you elect to go with Alinta, you will need to monitor your payments closely

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