Our Strata has been managed by All Suburbs Strata Management since the beginning. Matt from ASSM is proactive, consultative and responsive to Strata matters. He calls back when he says he will. Additionally he has been professional, careful but firm with difficult situations involving tenants, and sought to offer good advice including the options available to the owners in respect of regulations, forward budget, services and accounts.
- Verified customer
I have been dealing with All Suburbs since 2014 and in every case they have been responsive and acting promptly.
Always following the rules and providing honest advice on various matters such as bathroom repairs, garage repairs, getting the best quotations, etc.
Knowledgeable And Efficient Strata Management
Very happy with our choice of Strata Management; All Suburbs team are polite, courteous and easy to deal with. And always prompt with call backs; we're extremely happy with the Strata Management that ASSM provides since changing from a less than polite and efficient Strata company we had previously.
I have had the privilege of having a very competent strata team for our investment property which I would/can recommend. We had a bad situation with a leaking roof some could say a water view in your lounge room. I contacted the builders several times but with no avail so I decided to let All suburbs strata taking control. Matthew our strata manager took control and had the roof fix and settle within months. Matt kept in contact with me via email's and phone calls throughout the process, he was polite and informative each time we spoke. Matt al...so suggested other implementations to cover said workmanship on our roof. In total we are extremely pleased with the out come and are thankfully to Matt and All suburbs for such professionalism that they have shown.
This company is soo much better then our last was with our last company for over 20 years and nothing got done moved to this company at the beginning of this year and everything that need to be fixed barge Boards painting and child locks have all been done and the company's they sent out were fantastic this is one strata company to be proud of
Great company good services.
Where can I start! Great company top helping at any time we need, I really recommend all suburbs strata I would like to special thank my building manager Kate she is very helpful at any time we need something to get done,and all the staff management at the office are really helpful at all times.
So I really appreciated all the work they have been putting for all the residents.
Nabel, Liverpool area.
NO management at all!!! Exetremely poor service!
I have dealt with this company for close to 10 years now! They never return calls, never reply to e-mails! Never fix problems.
I have been behind in my strata fees due to illness & even though it was voted at the Annual General meeting not to pursue action, they have! Also told me I could pay the fees off ... All these conversations were in front of 3 independent witnesses ... Yet I received a visit from the sherif today, delivering legal papers for court proceedings! I can't afford to pay in a lump sum & now they have added another $1000 because of legal fees!
I have paid my strata fees diligent for 7 years & gotten no service yet as soon as I am behind they move VERY quickly!!
DO NOT USE ALL SUBURBS STRATA!!!!
Worst Strata ever: if only there was zero star selection
Issues never get resolved at all..problems remain problems forever. Fit for nothing managers and staff.. No call backs, no replies to emails, lost hope and faith if our issues ever get resolved..would never refer it to anyone.
- Verified customer
If I could give 0 stars, I would.
this strata company is the most horrendous company i have ever had the displeasure of dealing with. their focus on ridiculous issues in a building and completely overseeing bigger issues in the building is disgusting. got a problem tenant who is bothering everyone in the block with noise, damages, and illegal activity? they'll just send a couple of letters but not actually take action against them. But, got a few bits of mail left on the driveway? Stop everything and send 100 letters to every tenant threatening to evict everyone. Get real, all ...suburbs strata 'management'. Their phone manner is rude, they are unwilling to speak to you, and their desk manner also leaves much to be desired... a smile would go a long way but you're most likely to walk into frowning, angry faces, and a bad attitude to match. Save yourself the heartache and stress, DO NOT use this company. they are rude, slow, lazy, unsympathetic and have no sense of priority based on urgency of issues. Do yourself a favour and go with a different company. i wish my building's owner's corp would rally together and get rid of this company. Im supposed to feel less stressed knowing i have strata to help - wrong! I feel significantly more stressed because strata do nothing to help - they are not there to help you at all; they are actually part of the problem. theyve been great at causing me significant stress though, so if high blood pressure is what youre looking for then go with this company.
Secure Online Access Portal. Great improvement.
I am on the Executive Committee (EC) of a 13 Lot Stratum at Macquarie Fields, NSW. An ASSM employee just walked me through and connected me to ASSM Secure Online Service Portal. This portal allows EC members to view the Owners Corporation account balance and transactions. The portal has a number of other functions that provide detailed information. Previously the EC relied on a hard copy quarterly financial report, which now we can view immediately. We are very satisfied with ASSM approach, service and their timely response on all matters.
Lazy and unprofessional
Over the last 4 years I have experienced consistently poor service.
Liverpool office never call back. Poor phone manners. Poor customer service via phone and email. I want out!
When residents report damage they take too long to get the repairs underway, even when they require immediate attention.
No help with more sensitive matters. Too 'friendly' with executive committee... leads to insufficient action and poor management of my building.
Really terrible service
From experience i can say they never send a reminder bill if you have missed your payment on the due date or did not receive the bill. They will let the penalties pile up and and just before your next bill is due, will send the bill with 10% penalty and $15 admin fee. (This has now happened on 2 occasions with these people). Contacting the person who replies here on the threads is of no use because he either doesn't reply to emails or throws my email as junk. Wondering if he can explain or justify the $15 admin fee. If you call their Liverpool ...office, their phone manners are not nice at all. I receive all my bills from other companies via email and these people are the only ones who don't want to send me bills through email and just want to make money of you by changing extras. Really bad service, avoid them and look for someone better. Bad service, no reminders for bills sent, can't email bills, don't reply to emails or phone calls..etc etc etc.
Our block is located in cronulla and we changed to these people just over 18 months ago because the last manager we were with was not helpful and charged us to get out of bed in the morning. since the change these guys have been great. quick to respond quick to help and don't charge us the world
All Suburbs Strata Management
I can only speak from my experiences with All Suburbs. We have been with them for a number of years and have found their service excellent. The last time we had a car smash though our brick fence destroying it, a garden shed and adjoining fence. The damage was substantial. They handled the job with professionalism and promptness. I would like to give a special mention to Henry Nguyen, he was always available, coordinated the work/contractors The job done by the various contractors was excellent.
The professionalism, standard of work and the timely manner for completion.
Questions & Answers
It blows my mind how you are still in business?
We live in Fair Water Gardens Estate,
I think we should change the Name of the Estate to Andrew and Igors concentration camp ,
Also the Strata Company name should change to No Suburbs Strata Management !!
Hi Planning to buy a property, linked with ASSM. Based on reviews it is apparent to me, when there are some expenditure ASSM is fast and helpful, but when when it is just matter of implementation of law ASSM is slow and hesitant and rude in handling telephone manner. How can I be assured they are great in service?
Glenn&Matt B.All Suburbs Strata Management
Thank you for the opportunity to provide you a response to your query. As you would understand, reviews can be very useful for the consumer, however often the whole story is not always portrayed. Our office deals with thousands of clients each month and we take pride in the service that we provide to them. Our role as strata managers is to take direction from and assist in enforcing the decisions and rules that the Owners Corporation has determined, in compliance with the laws that govern strata living. At times this does put us in the middle between an individual and the Owners Corporation. You will see that on reviews posted we always respond to a review (Good or Bad) and in circumstances where there is an issue, we will always attempt to resolve the matter as soon as possible. Unfortunately in the majority of circumstances when I respond to a review, I rarely receive a response back nor any further information to assist with rectifying the issue, of which the customer has brought to my attention.
We are a family operated business and we have been operating for over 35 years, we pride ourselves on all aspects of customer service. We are a company that believes in building strong relationships with all of our clients and our business continues to grow on the back of these principles. Owners Corporations make their own choice to employ our services to assist them in administering the strata plan in accordance with the agreement we sign with them. In the event that a rare occurrence occurs where they are not happy, then we work to resolve the issue. I understand that businesses can always state how wonderful they are, but either myself or one of our team are always happy to discuss any concerns over the phone or in person. I hope this assist you.
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