AllClear Travel Insurance - Annual Multi-Trip

The Contact at All Clear was very clear and concise

Good luck if you need to claim! – Our Northern Lights cruise was cancelled as the ship was not ready after refurbishment. My claim was declined as it was not a defined event and they also stated a Policy Exclusion 'Other Operational Reasons'. I asked for a definition of the latter and 8 weeks later got a reply with 270 words of Dictionary definition of the 3 words and a 3 line summary of each word for which I think I need to have a Literary Degree to comprehend. First time insured with them and never again.

Elderly people - beware! – My 80 year old grandparents who paid 1224 pounds for a Annual GOLD Insurance with this company are still stranded in Australia after their original flight home was rescheduled twice then cancelled. After many expensive calls to Allclear over the last 4 weeks they did not receive the phone/email correspondence that was promised. My elderly grandparents have not put in any claims or planned to do so, but just asked for a extension on their cover whilst they are in Australia. They would prefer to wait until they can return home when flights are at a reasonable price and when it’s also safe to return back to the uk.

After four weeks of trying to contacting this company, they only received a call back two days ago advising that their case had gone to the the underwriters??? Today they received a second call saying that they could extend their cover whilst “stranded” here for 30 days only at a additional cost of ....... 354 pounds?!?!?

Appalling how this company is treating their customers that are not making claims but are only wanting extended their cover in this terrible crisis.

Charging additional, overpriced premiums to cover? Especially to the elderly and vulnerable who have already paid a fortune for insurance is absolutely disgusting!!!

Worst insurance company on the market – AllClear Travel Insurance are firstly underwritten by Insure N Go - not a reliable company. They took five weeks to respond to my email asking to use our cooling off period and said it was 'too late' and took our money. Their disregard of customers and rude customer service agents are a disgrace and this company should be shut down. Do not use their products and consider yourself pre-warned. [name removed] and [name removed] from Customer Service are who we finally had dealings with and told me to post a complaint to their Dispute Resolution Centre - again, what a laugh in this current day and age that their Dispute Resolution Centre is only available via post!!!!