I personally would not do business with these people
I have made a few enquiries on cars, and specifically AUCTIONS. I was told twice that these people sell to the public, but auctions are for car dealers.
My question to Fair trading NSW is , how can a car be sold by an auction house under 160k without warranty , and why can't I get an independant inspection. Alos why can't i attend an Auction with these people.
Where there is smoke !!!!!!!!!!!]
Personally I would go to a Manheim or Pickles, I find them to be very good.
Happy with the car so far and customer service was very good
I came over from Adelaide specifically to buy a 7 seater peugot turbo diesel. I dealt with Vince over the phone and liked his no bs manner, he walked around the car and told me its only minor fault. He offered me a discount on the advertised price straight away and I was happy with it.
I arrived in Sydney early and was outside the Auction house with no transport and dying phone. I read the recent reviews on the Alliance House so I was having second thoughts but trusted myself to make my own mind up. An admin person let me in at 7:30am and ...rang Vince to see if he could come in early which I think he did, didn't have time on me. When he arrived he asked what I wanted to drink and made me a cup of tea as requested. I took it for a test drive and found it as described and could find no further faults. Vince arranged for me, at my request since oil was black and no recent service history but I was aware of that beforehand, for the mechanic who had done the blue slip to do a service that morning . I was able to use the car to go the bank to withdraw balance of payment and take it to the mechanic around the corner who I also was comfortable with after talking to him. Vince provided printouts of where the bank, mechanic and registration centre were and then had the car cleaned when finished at the Auction house. I am very happy with the car so far only been a week but have done 1,800 kms already getting back to Adelaide via Melbourne and Great Ocean Road, my wife loves it. Vince gave excellent customer service. The other sales guys there didnt look all that friendly, but maybe because I wasnt there client.
- Verified customer
Michale is a star staff!
Saw the ads of a car from carsales, got in touch with Alliance Motor Auctions through phone. Finish the purchasing process over phone since I am in Victoria. Michael showed his profession and great customer service for a good hour talk in 3 shorter calls.
Pretty happy so far. Efficient and patient! will come back to do supplementary comments after 1 months.
Worst Customer Service I Have Ever Received
I have spoken with many car sales consultant in the past, but never to someone as rude as [name removed], with the service he offers i still wonder why he would have a job there. Called through in regards to a vehicle they had in sale to gain information on the vehicle but was never allowed the chance to speak as [name removed] thought it was Necessary to talk over me. I don't know how they expect someone to spend 40k+ with them when they offer worse service in History!! I do not recommend them to anyone. I can only imagine after sales service would be.
I found the salesman Rod to be very helpful. I wasn't sure what make of car I was looking for so I looked at a few options over 2 days. Once I had made up my mind the sale went ahead smoothly and I am thrilled with my purchase. Car comes with a 12 month warranty of up to $1000 for listed components and 12 month roadside assist.
Sold me defective car
Purchased a Range Rover sport was told best example he had as I was over west I took his word for it when it arrived at Perth drove it 2000km to port hedland. Took it over pits to get it wa registration told the wheels were too big for car so failed it went to replace wheels found that two wheel studs had broken and they had siliconed the head of the holds back into place, I could have lost the wheel at anytime during my drive to port hedland, was told incorrect wheel size was most probable cause of damage. Reported it to my contact at motor auctions was not interested at all, said car had been inspected by his mechanic so goes too show the quality of the people they have working
Dodgy car dealership
Put a $1000 deposit on a car which we did not receive and the guy wouldn't even give our deposit money back.. Never have I heard of a car dealer that doesn't give your deposit money back. And then he tells me it was part of the agreement which he never gave us an agreement to sign. We didn't even get the car so why is our money getting held back. This has been the worse experience ever. Don't want anyone to go through the same situation that we are going through now. If someone's been in a similar situation would like to know. Thank you.
Found a Ford Territory on car sales that suited us. Sales team great did a walk around of car for us over the phone, took pictures and answers questions, no rush and a great service when we are 500km away. When we got there they got the car out and basically left us with it to check over and test drive, no sales patter or pressure. Car was exactly as described and paperwork completed and saw us driving away less than 45 minutes after arriving.
Car has been faultless since then and we are very pleased with our purchase and the service we received, recommend highly.
I put a deposit ($1000) on a car pending state roads inspection. The car did not pass. Salesman said he could put the car through their workshop (never heard of an auction house having a workshop before..) & have it perfect. I told him there would be another inspection before I would commit to buy which he tried to talk me out of. Then he told me he would refund the cost of the inspection if I bought the car. It did pass 2nd inspection & I did buy the car but never got the refund he promised even after several emails. ( The refund was offered ...in an email which I still have & have sent copies back to try to jog his memory) The time between deposit & delivery of the car was 7 WEEKS ! I am happy with the car but will never again deal with Alliance or any dealership where that salesman works.
This is not how you do business these days!
Holding deposits should be refunded in the same timely manner as they are received. It's is not the consumers fault to commute to see a vehicle that is not up to standards. I don't think Allians auctions would wait two weeks for a cheque to arrive in the mail, and hold a vehicle for a potential buyer. These guys should get more serious about business before they see themselves out of business. It is a poor tactic designed to punish a failed deal. It's such a shame that there only excuse is that they are old fashioned and only mail out cheques. Couldn't see them paying there employees weekly by cheque. They will most definitely NOT get my referral or future business. CHANGE YOUR POLICIES AND GET WITH THE TIMES (it's 2017)
Great buy and satisfying car buying experience
We saw a car advertised on car sales.com and it was being sold through Alliance. Apart from the auctions they also have cars for sale at fixed price. We drove down from Maitland and dealt with a wonderful salesman who explained everything to us and pointed out a few scratches on the car we were interested in and showed us a few others he thought we might like. Allowed us to take it for a test drive- as they should - and left us to wander around looking at the cars and to make our decision. No pushy salesman. When we had made our decision he organised our paper work and payment efficiently and we left the property very satisfied with the whole process and very happy with our buy.
Could honestly type an essay to how bad my experience has been with Allian Motor Auctions. - will not recommend them to anyone. I was so keen a car i saw on carsales that i paid a $500 deposit to secure it - as soon as i asked the salesman ([name removed]) some questions about visable haildamage and the build date being 2013 and they were advertising it as 2014 offered to refund me the money straight away and walked off.... worst part is that they refund you by cheque something i wasn't notified at the time of the deposit. When i asked to pick the cheque up instead of it being posted he replied to me 'will see....'
Worst car auction in Sydney
Be aware!! The salesmen have the worst attitude I've ever seen. My car is worth around 10k on the market they told me I would be lucky to get 3k!!! Not sure if they cut deals with other dealerships or what but that is just disgusting & ontop of that they are extremely rude with no customer service whatsoever. Save yourself the time & the trip and find some other auction.
Bad unrestricted customers
We call a few time regards a car but the never respect costumers through phone and I think the alliance company need to look after theiir staff and teach them how to respect and talk nicely with castomers. My experience with alliance never happened again and never get back to alliance again. I'll told all people about that crap sales and lie staff.
I put a refundable deposit on what I thought was a great car. The photos were of a different car that they were selling. If I didn't ask for him to send me an email saying I will get my refund back if I'm not happy with the car I definitely wouldn't have. He ignored my calls for days until I contacted fair trade and 5 weeks later finally received my refund.
The salesman is not about the customer but about money. No compassion. No feelings. Do not buy a car from here unless you want to spend the same amount again on repairing it. If you must deal with them- get everything in written proof
One Of The Better Auction Houses In Sydney
Read the reviews and felt compelled to add comment. I've bought about 12 cars (for family and friends) in the last 15 years from Alliance and overall the service and vehicles have been really good. Obviously some buys were better than others and I've mainly purchased following inspection on weekends when you can take the cars around the block at least. I cannot buy a car without driving it. I'm reasonably savvy with cars but I've been assisted by the salesmen (if you ask) who even recommended I not buy certain cars. Alliance seem to turnover their salesmen a bit (just when you get to know them) and it's great to see the old heads during my regular weekend inspections (my therapy). Happy buying.
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