Poor service. I applied for a refund and submit all documents they require on 21st December 2020. But I did not receive any reply from them until now. Today is 12th Jan 2021.

I have been given the round around regarding my claims for about a month now. When I call, the agents continue to give me the party line that the issue has been escalated when they know they are not going to escalate it. DO NOT USE ALLIANZ.... except you have the energy to keep fighting with agents that know nothing about claims. They keep trying to short change unsuspecting customers. My advice, get familiar with mbs and its workings that way you know when you are being short-changed.

Actually my mum had little more high pressure so doctor told for the whole blood test and I had nearly 4 visits with doctor and I claimed all of them in 1st week of November but they are asking me the past medical history plus doctor notes plus they take almost 2 weeks to response to that email and still they are asking me more information I am really tired of calling again

I applied for claims nearly one month ago. But still it is in-progress status. I dont know what’s the reason. Very dissapointed. Please take necessary action to speed up this process. If not we are going to change our insurance company.

they don't process claims always keep asking for more documents until you get tired of it and stop in other words they try very hard to find excuses to reject your claim or make you stop demanding it. Also when I switched to different provider they did not paid me pending 15 days balance and there excuse was they count on monthly basis

I had not good experience with Allianz. No response for claims. I have been with them from 2 years. I will not choose it for future. It’s expensive as well.

I have been with Allianz for I don't know how many years, and though I don't like the website or the app and how it drives me crazy every time I try to submit a claim, Anna is always there for me. she is so good that she makes you feel like you are the only or most important client. she gives so much of her own time and she loves it. she is so dedicated and loves what she does. these words don't do her justice cause I cant express how grateful I am for her. and I can't thank her enough for her patience with, as I keep coming back to her forgetting my password :). Anna Basa, as I always tell you " you are the best".
Lulu

I had been insured for 16 months, it was easy to set up however, it takes many days to process the claim. It covers a lot of things compared to other providers.

I have been using health insurance with Allianz over 4 years since I was an oversea student and still continue using them even when I m holding working visa right now

The company used to be quick to respond, reliable and easy to contact when I want to make a claim but once I switch from OSHC to OVHC - everything getting worse.

Allianz takes looooonger time to process (minimum 10 business days per 1 conservation) and make things harder and nonsense than it should be. I m still waiting for my claims with hopeless.

I would recommend insurance seekers to consider other professional companies instead.

If everyone experienced in switching insurance company before please let me know.

If you have lodged a claim, how long did it take to resolve your claim?
I submit a claim on Early March 2020 is almost July and didn't finalize it, I sent even the medical records of the hospital, but for the is not enough and they need the hospital fill up a form and the ER doctor sign.
It's insane, I think that I'm just going to lose my money because they think that even the medical record whit all the information is not good enough.
I don't recommend it at all super difficult and the Customer Service didn't help me at all.
IS THE WORST EXPERIENCE, I recommend you to go for Bupa they are hundred times more efficient.

After you submit a claim they reply so slow, even when you call they won’t know what’s happening and keep putting you on hold and their solution is “escalating the issue” and then I will get an email about sth else after a week. Has been so long since I submitted the claim, keep asking for documentationS without looking at what I have sent them then ask for confirmation and stuff. I wonder what would they ask for next so that they won’t need to settle the claim

Very poor administration, communication, didn’t feel this way but now I feel now stingy insurance company can be and I can tell you this is one not effective insurance company.

Will never ever recommend it again. Waste of money. used this insurance for 1 year but not even 1 claim was successful. Basic cover doesn’t cover anything. So paying 1000 dollars is useless

Every thing is complicating including his review, The claim will be approved in one years time.If I wasn't at home due to recent circumstance would never have done this. I have other important things that need looking after and I paid good money to have peace of mind

I lodged a claim and the reasons they gave me were very unclear and they refused to process it stating the standard "it's not covered in your policy" as excuse.

My Dad passed away Nov2019 called Allianz to bluntly receive a message let's see what your policy covers. I have sent detailed email many times with delayed response after multiple follow up after providing all documents and explaining all relevant information still no hope waiting for 2 months now. Have another policy which i need to cancel and I am done with Allianz