Allianz Comprehensive Car Insurance

Came to renew my insurance, last year I just paid as I was going through a difficult time and couldn't be bothered looking around for a better deal but that year no way! I was absolutely shocked that I got a policy $400 cheaper than ALLIANZ, that is ridiculous! I didn;' even bother ringing them as there is no way they would beat that price. Not only that, I got a no claims discount, windscreen cover, a MUCH cheaper excess not $800 which they had on my police so why wouldn't I change, wouldn't you? I'm getting a BETTER policy for almost half the...Read more

Going through all the negative feedbacks I felt disappointed not to find negative stars to valuate this insurance long endless list of negatives. To summarize my experience with this insurance ,they are:
Non professional , arrogant , worst customer service ever , non friendly , slow actions and mentality , greedy ,unreliable, no value for the money as they will do their best to avoid compliance to any claim if possible.Non experienced admin and technical staff,time wasters.I strongly recommend that the government and accc shut them down immedia...Read more

Please note, this review is for the application process for Allianz and not for claiming Insurance.

Purchased: Comprehensive Insurance, for 3 Drivers of the vehicle (Family Members), Car is almost 20 years old.

I signed up with Allianz about a month ago, as my previous insurer was charging close to $1200 for a car valued at $3000.

I was really worried when I was reading so many bad reviews of Car Insurances that I was paralysed as to which one to go with. All of them have nightmare stories from customers that I just could not decide which o...Read more

My husbands car had been backed into. I was pretty happy with the process and how quick allianz was to respond and contact the repair place but that all went down hill when the repair place said they couldn't find a nudge bar to fit his Hilux as the old owner put an after market one on there. The repair place were great and they said they will put in a form and you'll get money back from allianz for it. We thought that's great as we won't be out of pocket then. Well after numerous phone calls we finally got the assessor to approve the refund al...Read more

We had a car insured for 10 years and paid in excess of $65k. When this car was damaged from behind and clearly it was no fault of ours. Our claim was assessed by Allianz assessors and poor car written off. The only damage to the bumper was scratched and independent estimates were only $500 but Allianz repairs estimated $2800. We pleaded with Allianz to get our car back but they threatened to make sure we can not register the vehicle in NSW. The service was unbelievable from any insurance company operating in a lovely country like ours. I alrea...Read more

Have to wait 3 weeks for minor damage repair. (Not our fault)> Asked to use my choice of repairer as per policy, but they expect me to leave my car at that repairers for an indeterminate amount of time so that their assessor can look over the vehicle. Only having 2 repairers is pointless. They clearly do not give two hoots about customer service. Then to add insult to injury, they referred me to a hire car company called Right2Drive who had no vehicles available in the ACT. Not really what I was expecting when I paid for a comprehensive policy....Read more

Hello Everyone
I always advise people vote with your money where you want to spend it, if Companies like Allianz do not value you as a Loyal Customer spend your money elsewhere plenty of Insurance companies in the marker place.
I have just received our Comprehensive Car Insurance renewal, and being a loyal Allianz Customer you would assume that your insurance premium would have gone down in 10 years with no claims windscreen or accident.
I and my wife are pretty annoyed that Allianz would spend thousands of dollars advert...Read more

It is our first time to claim a car insurance so I had no idea what to do. I called the Allianz to arrange a rental car after an accident. The phone line quality was terrible and kept cut off when the woman spoke to me. She got impatient with me when I had to ask her to explain hips of conditions she was telling me about the car rental policy. Eventually I had enough with her irritation and had to talk to her supervisor. The supervisor was even worse. It sounds like talking to a machine and transferred me back to the representer straight away. ...Read more