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Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

3.2 from 211 reviews

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Reviews

3.2

211 reviews
5
(71)
4
(49)
3
(17)
2
(8)
1
(66)
  • Value for Money
    3.6 (82)
  • Transparency
    3.3 (50)
  • Customer Service
    3.6 (82)
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Pat

PatGreater Melbourne (Metropolitan), VIC

Dissatisfied Allianz performance

published

I have been using health insurance with Allianz over 4 years since I was an oversea student and still continue using them even when I m holding working visa right now

The company used to be quick to respond, reliable and easy to contact when I want to make a claim but once I switch from OSHC to OVHC - everything getting worse.

Allianz takes looooonger time to process (minimum 10 business days per 1 conservation) and make things harder and nonsense than it should be. I m still waiting for my claims with hopeless.

I would recommend insurance seekers to consider other professional companies instead.

If everyone experienced in switching insurance company before please let me know.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJune 2020
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Pat, I'm sorry to hear about the delay in your claim processing. I'll send you a private message for further details to assist. Kind regards, Tegan

Easy to process online and complete on phone

published

I chose these guys because when I was a student I used their student policies. They were very helpful when I was hospitalised and paid for all my expenses. When I came this year to visit I used them again. I am sorry to hear about others bad experience.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Ronnie, thanks for sharing your feedback! That's great to hear.

Achala

AchalaGreater Melbourne (Outer), VIC

  • 2 reviews

Worst experience ever

published
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedNo
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My experience.

published

My agent was knowledgeable & helpful but has not sent my updated policy details via email yet as promised.
My first experience with Allianz and my OVHC policy was more efficient in that way.
I guess I will have to call again to request. I need them.
Thank you

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, sorry to hear about that but thanks for reaching out. I will send you a private message for further details so I can assist. Kind regards, Tegan

Not too easy to change dates

published

Haven’t claimed anything. But as my termination dates were very raw when I’ve signed policy, I was ensured that it would be easy to extend dates or cut shorter if needed. Reality is that it took me more than a month to cut dates due to early return due to Covid-19. And they do not refund if you have less than 1 month of policy left, which was extra unpleasant surprise. So be careful, it is better to make policy shorter and then extend it rather than pay for duration and struggle to get your money back

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Pavel, I'm sorry to hear you had difficulties with the refund process but thank you for sharing your feedback - we appreciate it. Kind regards, Tegan

Abida

AbidaPerth, WA

Worst experience ever

published

Will never ever recommend it again. Waste of money. used this insurance for 1 year but not even 1 claim was successful. Basic cover doesn’t cover anything. So paying 1000 dollars is useless

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Abida, I'm very sorry to hear you were disappointed with your claims experience but thank you for sharing your feedback. Kind regards, Tegan

Worse experience after 6 years of using Allianz

published

Had a very worse experience with them, after I had made arrangements prior to my hospital admission. They refused to pay the bill which was such a hard thing on us.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Esther, I'm very sorry to hear about your situation. Please let me know if you'd like us to review your claim and I will send you a private message for further details. Kind regards, Tegan

Extremely bad and disappointed

published

It’s very easy to purchase the policy but it’s much more difficult to claim it back later.they said 10 days to response but it took 12 days and I have to ring them.not all but some ladies in phone were really rude.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Sajak, I'm sorry to hear you were disappointed with your claim experience, but thank you for sharing your feedback. Kind regards, Tegan

Simply the worst policy

published

A policy that only pays 80% of the Medicare levy is not worth the paper its
Written on, and when canceled only got back a quarter of the policy amount after only 2months of being covered

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Rob, I'm very sorry to hear you were disappointed with your claims and refund experience, but thank you for sharing your feedback. Kind regards, Tegan

Health Insurance

Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance

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J Maalouf

J Maalouf

  • 2 reviews

Extending cover

published

Very professional and efficient team ,1 phone call no waiting and done , set up direct debit at the same time and got advise on how to manage the policy in the future thank you

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear! Thanks for the review.

Amy

AmyGreater Melbourne (Metropolitan), VIC

Repeat Customer

published

This is my second time to avail a health cover from Allianz OVHC. Set up was easy & my questions were all answered. They were easy to get a hold of

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

So good to hear Amy! Thanks for the review.

Emma

EmmaVictoria

Horrible experience

published

I had immense trouble getting in touch regarding questions about my coverage. When I finally got tired of waiting, cancelling was done about 10 times faster. Not at all happy.

Plan CoverageHospital Only
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Emma, I'm sorry to hear you were disappointed with your experience, but thank you for sharing your feedback as it helps us to improve. Kind regards, Tegan

Harpal02

Harpal02Greater Melbourne (Outer), VIC

  • 2 reviews

Horrible

published

Every thing is complicating including his review, The claim will be approved in one years time.If I wasn't at home due to recent circumstance would never have done this. I have other important things that need looking after and I paid good money to have peace of mind

Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Under 30No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateJanuary 2020
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Harpal, I'm sorry to hear you've been disappointed with your experience, but I'd like to help if I can. I will send you a private message for further details. Kind regards, Tegan

Great Choice

published

Fantastic choice of health cover. It’s was easy to set up. I had been using this insurance company for 4 years and the way they conduct business is excellent. Word of applaud

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the kind words Cathy!

Nay

NayCanberra 2600, ACT

Great Service and commitment to customer satisfaction

published

The OVHC was very prompt and professional in dealing with my claims. They understood the unfortunate situation in which we needed to take their help while hospitalization. They prioritized the claims and were very thorough in every interaction I had while hospitalization and claim process. I strongly recommend their OVHC product for every overseas traveller; especially if they are elderly who may need medical attentions.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for sharing your claim experience Nay!

Health Insurance

Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance

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Compare all
Dip

DipDarling Downs, QLD

not to bad having this insurance to fulfil Immigation requirement. Some where it’s costly for 3 month period of stay.

published

Good to be have policy however costly for three month period now. I am using from last five year for my family but Every year price hike for short period stay.

Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the feedback Dip.

The reviewer stated that an incentive was offered for this review

Arjun

Arjun

  • 2 reviews

Incorrect fees charged

published

My policy expired 4 days ago and i called them to extend my policy. I was charged from the expiry date though i should have been charged from the date i called. They ripped me off and the customer associate was rude. They did not agree to provide a refund for those 4 days.
what if I had an emergency when my policy expired. I am sure they wud have told your policy has expired and cannot provide cover. But when it came to fees they charged me from the expiry date without my consent and disagreed to refund me for those 4 days.

Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle Parent Extension
Under 30No
Claim MadeNo
See all answers
Hareesh

HareeshGreater Melbourne (Outer), VIC

Delayed process and rejecting claim upfront

published

My Dad passed away Nov2019 called Allianz to bluntly receive a message let's see what your policy covers. I have sent detailed email many times with delayed response after multiple follow up after providing all documents and explaining all relevant information still no hope waiting for 2 months now. Have another policy which i need to cancel and I am done with Allianz

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim DateDecember 2019
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Hareesh, I'm very sorry to hear about this delay. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

This is your choice

published

Altough I did not need to use it, this is the best insurance in terms of coverage/price. Next time I go to Australia I plan to take it again. I had it for 3 months

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks Gonzalo, that's great to hear!

Good service experience about OVHC

published

Due to the novel Virus in 2020, I cancelled the trip and want to also cancelled the deal with Allianz due to irresistibility. I sent the Email for assistance before 4 days the insurance comes into effect. After about two working weeks, the customer service agent contacted me and provided the refund process. I'm satisfied about the communication and professional quality of them. I will choose them again if I have the chance

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear, thanks for the review!

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Questions & Answers

Liana H

Liana Hasked

Overseas Visitors Health Cover (OVHC)

How do I find a dentist covered by Allianz. I am not finding a tool like the “find a doctor” option. I have the plan that covers dental.

Also, why can’t I create an account on the app, it says my information is wrong but I’ve used it before to confirm my details over the phone.

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Liana, I'd suggest giving us a call on 1300 727 193 and we'd be happy to assist with both your queries. Kind regards, Tegan

Laura

Lauraasked

Overseas Visitors Health Cover (OVHC)

We have extended their policy until the 06 06 2020. Why did I receive this feedback?

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

jicanghai

jicanghaiasked

Overseas Visitors Health Cover (OVHC)

My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, for policy enquiries, please give us a call on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

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