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Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

3.3 from 179 reviews

Reviews

Review distribution

5 star
62
4 star
43
3 star
15
2 star
6
1 star
53

BAD, the claim is pain

published
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Chihiro, I'm sorry to hear about this but thank you for the feedback. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan

The reviewer stated that an incentive was offered for this review


Amit

AmitMetropolitan Adelaide, SA

Waste of money - as no suspension in the policy allowed- loss customers

published

I was very upset, when I come to know that there is no suspension of policy allowed in allianz. At the time of taking the policy policy number: 6136750. for my FATHER- nobody told me about that. Now I come to know I need to continue paying the premium of the policy to avoid the waiting period as my father will be overseas as no suspension allowed. policy number: 6136750.
Not happy with the tricks allianz did with me, as i need to pay the premium even if my father will not be here. One of my friend has BUPA - COVER for his father and he suspended the policy and continue when his father is back.
This way ALLIANZ will loose all future customers and existing one also

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers
4 comments
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Amit, I'm sorry to hear you were disappointed on this occasion, but thank you for sharing your feedback as it helps us improve. Kind regards, Tegan

Amit
Amit

And also u cover 85 % gp and lab tests not 100%
Rather than improving work on these issues.... Bupa had same few years back but now they are covering... 100%

Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the additional feedback - we appreciate it. Tegan

Alejandra G.

Alejandra G.Greater Melbourne (Inner), VIC

Avoid this is a light day robbery

published

I paid for nearly a year my visitor health cover which I made barely 3 claims with extremely delays in the money refund about a month waiting,blast week a got a call from one of their awfully mannered costumer service telling me they won be able to provide more awful service as Im a visa dependant and I need to convince my partner to pay for it too that I could take my money and go somewhere else ,is this even legal to being treated like this I feel scammed .also the money rebate it's not even worth it so save your money and travel

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Alejandra, I'm sorry to hear you were disappointed with your experience, but thank you for sharing your feedback. I will send you a private message to see if there is anything I can do to assist. Kind regards, Tegan

Haris

HarisGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Doesn't even provide an option to suspend a policy

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Haris, thanks for your review & feedback - I have passed it onto the relevant team.


Pun W.

Pun W.South East Queensland, QLD

Visa requirement only

published

Thanks, did not want to use insurance though I have to have a visitor cover -a visa condition. Just a another way of making tourists spending in country, no value

Value for Money
Transparency
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers

Most of the ailments are in 12 month waiting period which are not inline with Visitor visa period.

published

Not value for money. Stayed for 8 months. Most of the ailments are in 12 month waiting period for Visitor visa which is max 12 month stay. I see this is as dodgy as no one met this condition.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Vijay, thank you for the feedback - I have passed it onto the team. Kind regards, Tegan


Rosh

RoshVictoria

  • 2 reviews

Value for money

published

Value for money and easy to set up. Will select the same for my parents next visit too.
The lady who helped via the phone was really helpful and efficient to set up the account..

Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so good to hear! Thanks for the review Rosh. Kind regards, Tegan


Yiling

YilingGreater Melbourne (Inner), VIC

Awesome service, perfect support while in overseas.

published

Easy to set up insurance. Resolve the claim efficiently, responding quickly. Nice staff there help you out. Feel worthy to purchase it from allianz. Good experience so far with allianz.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's wonderful to hear! Thanks for the feedback Yiling! Kind regards, Tegan

Was great experience Team member very helpful Policy covered what I needed

published

Value for money Was satisfied with the Insurance cover I got Alll well wont and I went away without any wrong with my health Will choose again if I have to visit Austria again Good staff Very helpful Thanks

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Sashi, thanks for sharing your experience with us. We look forward to welcoming you back as a customer! - Allianz Global Assistance

Good product and good services

published

I visited them at their La Trobe on campus office for some claims and met Oshc rep Vaibhav, he helped me in processing my claims and explaining about the policy.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Great to hear, thanks for the feedback Somoshree. -Allianz Global Assistance


Mary

Mary

  • 2 reviews

Terrible! They do not make payments in full, take up to a week to respond to email if they reply at all, put you on hold

published

One claim has taken over 8 months to be paid and is still not sorted despite multiple calls and emails to the company. Each staff member gives conflicting information and doesn't help with the problem.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time3+ months
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Mary, we're sorry to hear of your experience. We'll message you privately to see if there's anything we can to do resolve your experience. - Allianz Global Assistance


  • Verified customer

Very slow response time

published
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Debra, sorry to hear of your concerns. We will contact you via private message to see if there's anything we can do to assist. - Allianz Global Assistance


Richard Oduor

Richard OduorPerth, WA

  • 2 reviews

Nightmare!!

published

Ages for call response, then pay FIRST and claim later. Whats covered? Ask your doctor!! Really!!! Had to cut short visit and rush back home for treatment taking radiology & lab request with him. Omg!!!

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

I'm so sorry to hear that Richard. I will contact you via private message to see if there's anything I can do to assist. Kind regards, Tegan


Mark

MarkWimmera, VIC

Service not used.

published

My girlfriend visits Australia often, usually for 3 months at a time. We have taken out a policy with Alianz a number of times and have yet to use it. Maybe you should offer a discount at the end of policy for people such as us!

Value for Money
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Mark, thanks for the review and your feedback - we appreciate it. Kind regards, Tegan

Helpfull

published

very helpful and I always use it everytime I was in overseas (Australia) . Quick response when call Allianz for terminate. I will recommended to all my friends and family . Easy to set up

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the recommendation Nico. Kind regards, Tegan

Lyn L.

Lyn L.Sydney, NSW

  • Verified customer

The service is terrible, won't choose them again

published

My dad had an eye surgery cost 6 thousand dollars, they only paid one third of the amount for us. Plus they keep asking for all sorts of documents here and overseas to proof it's not a fraud. So fed up with them after all these.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMay 2019
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Lyn, I'm sorry to hear about this. I will send you a private message to follow up for further details. Kind regards, Tegan


  • Verified customer

the service is very professional and fast response

published

The coverage is of good value and superb quality of service. In addition, it is very flexible when I need to terminate. The phone service is easy to access and communication is comfort.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so great to hear Pinhao! Regards, Tegan


Zurgham

ZurghamCentral Highlands and Goldfields, VIC

It was very nice and didn’t have any issue

published

Yes it was of good value .worth spending and it was very easy set up. Customer service team was very helpful.
No didn’t made any claim
I am using it for a year

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so great to hear Zurgham! Regards, Tegan


Experience with Allianz

published

I've just paid insurance charge for last two years but haven't got a chance to get any service. Thanks to god for keeping me healthy. But I can tell that Allianz is a good company from the fact that a friend of mine who was hospitalized in Footscray hospital got all his surgery cost recovered within a two weeks of time. And it also has a lot of pharmacy associated with it where my friend got free dressing service.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the feedback Sahil! Kind regards, Tegan


Yawar

YawarSouth Australia

Happy to use Allianz !!!

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks very much for the feedback Yawar, I have shared it with our team. Kind regards, Tegan


Page 1 of 9

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Questions & Answers

Jenny

Jennyasked

Waiting too long for call center . No response on emails . No membership cards sent home. Not recommended .
Please fix your customer service department

No answers

Damanti.A

Damanti.Aasked

I haven’t received my overseas visitor healthcare card yet? Could you please send it ASAP.

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi, I'll be in touch with more information. Regards, Anthony.


Regina T.

Regina T.asked

When I’ll recieve back monay I was spend at hospital and dr and medicine?
I was send many emails and anybody give me back
Thank you
Regina mara teixeira

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Regina, I'll get in touch with more details. Regards, Anthony


Get an answer from our members and Allianz Global Assistance representatives

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