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Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

3.4 from 166 reviews

Reviews

Review distribution

5 star
58
4 star
43
3 star
13
2 star
4
1 star
48

Mark

MarkWimmera, VIC

Service not used.

published

My girlfriend visits Australia often, usually for 3 months at a time. We have taken out a policy with Alianz a number of times and have yet to use it. Maybe you should offer a discount at the end of policy for people such as us!

Value for Money
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
See all answers

Helpfull

published

very helpful and I always use it everytime I was in overseas (Australia) . Quick response when call Allianz for terminate. I will recommended to all my friends and family . Easy to set up

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
Lyn L.

Lyn L.Sydney, NSW

  • Verified customer

The service is terrible, won't choose them again

published

My dad had an eye surgery cost 6 thousand dollars, they only paid one third of the amount for us. Plus they keep asking for all sorts of documents here and overseas to proof it's not a fraud. So fed up with them after all these.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMay 2019
Claim ApprovedNo
See all answers
  • Verified customer

the service is very professional and fast response

published

The coverage is of good value and superb quality of service. In addition, it is very flexible when I need to terminate. The phone service is easy to access and communication is comfort.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so great to hear Pinhao! Regards, Tegan


Zurgham

ZurghamCentral Highlands and Goldfields, VIC

It was very nice and didn’t have any issue

published

Yes it was of good value .worth spending and it was very easy set up. Customer service team was very helpful.
No didn’t made any claim
I am using it for a year

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so great to hear Zurgham! Regards, Tegan


Experience with Allianz

published

I've just paid insurance charge for last two years but haven't got a chance to get any service. Thanks to god for keeping me healthy. But I can tell that Allianz is a good company from the fact that a friend of mine who was hospitalized in Footscray hospital got all his surgery cost recovered within a two weeks of time. And it also has a lot of pharmacy associated with it where my friend got free dressing service.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the feedback Sahil! Kind regards, Tegan


Yawar

YawarSouth Australia

Happy to use Allianz !!!

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks very much for the feedback Yawar, I have shared it with our team. Kind regards, Tegan


Janice

JaniceWestern Australia

Dont even deserve one star! Out of my $92.50 for pathology i only claim $29.50 back.. not even 50% of my spend..

published

Dont even deserve one star! Out of my $92.50 for pathology i only claim $29.50 back.. not even 50% of my spend.. What a useless medical insurance. What’s a waste of time!

Claim MadeYes
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

The reviewer stated that an incentive was offered for this review

Paulina

PaulinaGreater Melbourne (Metropolitan), VIC

Excellent value and service

published

Great value - much cheaper than other providers for what was covered. When my dad was admitted to hospital they were very helpful and clear on what I need to do. The claims process was simple and there were no issues. We are very happy and will buy again when my parents visit.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the review Paulina! Regards, Anthony.

dinya

dinyaDoonside

No service at all and just kept the money and not even providing a membership card .

published

No service at all and just kept the money and not even providing a membership card .
The Govt should take the money and provide a better insurance for people .
Rip off price and not covered for GP visits but they want money because they can due to Govt conditions on the visa

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Dinya, I'll be in touch with more details. Regards, Anthony.


Worst

published

Bad experience and worst costomer servicebi could not say it . terrible service and communication and they don't trust their customers fraud business and cover need to choose CBHS Membership for

Claim MadeNo
Book AgainYes
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hello Anas, I'll be in touch with more details. Regards, Anthony.


terrible company hard to get claim

published
Value for Money
Transparency
Customer Service
Coverage TypeSingle
Claim MadeYes
See all answers
4 comments
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Amit, I'll be in touch with more details. Regards, Anthony.

Amit
Amit
Amit
Amit

MES

MESSydney, NSW

  • 2 reviews
  • 2 likes

No refund if cancelled within a month

published
Value for Money
Transparency
Customer Service
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Meead, I can't comment on the specifics of your policy, but I'll be in touch with more details. Regards, Anthony.


Pathetic Experience

published

Trying to buy policy for last 2 weeks not going through, called customer care didn't help, they promised to call back as the server was down, but never did. Pathetic experience

Claim MadeNo
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Chanpreet, I'll be in touch with more details. Regards, Anthony.

Dilbir Singh Sethi

Dilbir Singh SethiGreater Melbourne (Outer), VIC

Good for value

published

Reasonable price , Good for money , only drawback is that u have to pay whole premium upfront , they must have option for month to month payment , Sometime it hard for pay 12 month upfront.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Dilbir, thanks for the comments. I'll pass it on to our team. Regards, Anthony.

If You Have It, You Most Probably Won't Need It.

published

But look at the consequences of the other way around.
Fortunately I didn't even have a headache while in Australia, but where would I be if I had a heart attack??
The product was very reasonably priced at approx $100 per month. Cheap for peace of mind.
I am very happy to use the service next time that I travel.

Claim MadeNo
Book AgainYes
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Phim, thanks for the comment! Regards, Anthony.


Ankur J.

Ankur J.Sydney, NSW

Value for Money

published

Its good cover and had peace of mind. I only used GP once and it was smooth experience.

I wish it could include Remote GP Assistance as well, which would porvide more value

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the review Ankur! We do have a Remote GP service on most of our plans (all except the budget plans) which is called Doctors on Demand. Regards, Anthony.


Princy P.

Princy P.

  • 2 reviews

Useless

published

I was with this insurance last 2 years Its cheap but waste of money, claim process taking ages.... please dont take it .terrible experience tgay saying 72 hrs to process snd giving the answer but thats fake.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMay 2019
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi, I'll be in touch with more details. Regards, Anthony.


Dan

Dan

  • 3 reviews

Excellent service

published

Cheap and best for over seas resident , no gap fees to pay. Recommend by friends and I recommend to other friends they all having positive feedback. Good customer service no trouble to claim.

Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Book AgainYes
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for recommending us Dan! Regards, Anthony.


CAROL

CAROLSydney, NSW

Great customer service

published

I bought this for my mum, who visited me for 4 months. Luckily didn't get a chance to use it, but the whole experience of applying online and cancel policy are super easy and quick, I was amazed by the whole customer service system. Definitely will use allianz again for her next visit.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Carol, thanks for the feedback, it's appreciated. Regards, Anthony.


Page 1 of 9

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Questions & Answers

Jenny

Jennyasked

Waiting too long for call center . No response on emails . No membership cards sent home. Not recommended .
Please fix your customer service department

No answers

Damanti.A

Damanti.Aasked

I haven’t received my overseas visitor healthcare card yet? Could you please send it ASAP.

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi, I'll be in touch with more information. Regards, Anthony.


Regina T.

Regina T.asked

When I’ll recieve back monay I was spend at hospital and dr and medicine?
I was send many emails and anybody give me back
Thank you
Regina mara teixeira

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Regina, I'll get in touch with more details. Regards, Anthony


Get an answer from our members and Allianz Global Assistance representatives

Details

CategoryHealth Insurance
Contact Number 1300 727 193
Email Address ovhc@allianz-assistance.com.au
24-Hour Phone Contact No
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