I have been using health insurance with Allianz over 4 years since I was an oversea student and still continue using them even when I m holding working visa right now

The company used to be quick to respond, reliable and easy to contact when I want to make a claim but once I switch from OSHC to OVHC - everything getting worse.

Allianz takes looooonger time to process (minimum 10 business days per 1 conservation) and make things harder and nonsense than it should be. I m still waiting for my claims with hopeless.

I would recommend insurance seekers to consider other professional companies instead.

If everyone experienced in switching insurance company before please let me know.

I chose these guys because when I was a student I used their student policies. They were very helpful when I was hospitalised and paid for all my expenses. When I came this year to visit I used them again. I am sorry to hear about others bad experience.

My agent was knowledgeable & helpful but has not sent my updated policy details via email yet as promised.
My first experience with Allianz and my OVHC policy was more efficient in that way.
I guess I will have to call again to request. I need them.
Thank you

Haven’t claimed anything. But as my termination dates were very raw when I’ve signed policy, I was ensured that it would be easy to extend dates or cut shorter if needed. Reality is that it took me more than a month to cut dates due to early return due to Covid-19. And they do not refund if you have less than 1 month of policy left, which was extra unpleasant surprise. So be careful, it is better to make policy shorter and then extend it rather than pay for duration and struggle to get your money back

Will never ever recommend it again. Waste of money. used this insurance for 1 year but not even 1 claim was successful. Basic cover doesn’t cover anything. So paying 1000 dollars is useless

Had a very worse experience with them, after I had made arrangements prior to my hospital admission. They refused to pay the bill which was such a hard thing on us.

It’s very easy to purchase the policy but it’s much more difficult to claim it back later.they said 10 days to response but it took 12 days and I have to ring them.not all but some ladies in phone were really rude.

A policy that only pays 80% of the Medicare levy is not worth the paper its
Written on, and when canceled only got back a quarter of the policy amount after only 2months of being covered

Very professional and efficient team ,1 phone call no waiting and done , set up direct debit at the same time and got advise on how to manage the policy in the future thank you

This is my second time to avail a health cover from Allianz OVHC. Set up was easy & my questions were all answered. They were easy to get a hold of

I had immense trouble getting in touch regarding questions about my coverage. When I finally got tired of waiting, cancelling was done about 10 times faster. Not at all happy.

Every thing is complicating including his review, The claim will be approved in one years time.If I wasn't at home due to recent circumstance would never have done this. I have other important things that need looking after and I paid good money to have peace of mind

Fantastic choice of health cover. It’s was easy to set up. I had been using this insurance company for 4 years and the way they conduct business is excellent. Word of applaud

The OVHC was very prompt and professional in dealing with my claims. They understood the unfortunate situation in which we needed to take their help while hospitalization. They prioritized the claims and were very thorough in every interaction I had while hospitalization and claim process. I strongly recommend their OVHC product for every overseas traveller; especially if they are elderly who may need medical attentions.

Good to be have policy however costly for three month period now. I am using from last five year for my family but Every year price hike for short period stay.

My policy expired 4 days ago and i called them to extend my policy. I was charged from the expiry date though i should have been charged from the date i called. They ripped me off and the customer associate was rude. They did not agree to provide a refund for those 4 days.
what if I had an emergency when my policy expired. I am sure they wud have told your policy has expired and cannot provide cover. But when it came to fees they charged me from the expiry date without my consent and disagreed to refund me for those 4 days.

My Dad passed away Nov2019 called Allianz to bluntly receive a message let's see what your policy covers. I have sent detailed email many times with delayed response after multiple follow up after providing all documents and explaining all relevant information still no hope waiting for 2 months now. Have another policy which i need to cancel and I am done with Allianz

Altough I did not need to use it, this is the best insurance in terms of coverage/price. Next time I go to Australia I plan to take it again. I had it for 3 months

Due to the novel Virus in 2020, I cancelled the trip and want to also cancelled the deal with Allianz due to irresistibility. I sent the Email for assistance before 4 days the insurance comes into effect. After about two working weeks, the customer service agent contacted me and provided the refund process. I'm satisfied about the communication and professional quality of them. I will choose them again if I have the chance