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Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

Allianz Global Assistance Overseas Visitors Health Cover (OVHC)

3.3 from 217 reviews · View Statistics

Health Insurance Guide for 2020

The decision to take up private health insurance can be a very involved process, and the factors that go into your decision will be unique to you. Your first dip into the policy selection process can be pretty overwhelming, so this guide will help lay everything out for you as plainly as possible to get you on your way.

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Reviews

  • Value for Money
    3.7 (87)
  • Transparency
    3.4 (55)
  • Customer Service
    3.7 (87)
  • Claim Resolution Time1-2 weeks (14), 2-4 weeks (11), <1 week (9), 1-2 months (8) and 3+ months (3)
  • Claim ApprovedYes (33) · No (11)
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Ducky

Ducky

  • 2 reviews

Excellent, Smooth Process

published

my in law had an incident happed and admited in hospital. I am so happy I choose Allianz as my Overseas Visitor Health cover. Process was so smooth and easy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Goood

published

I’ve been having allianz for 7 months now. easy to set up. little bit issue with the payment but all good after a call. have never lodged any claim though

Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Maylia
Thank you for your recent review. It is always great to hear feedback about how easy it was to set up your Overseas Visitors Health Cover.
Regards
Ainsley

Perfect reliable and Valuable.

published

I took Overseaes Visitor Health Cover for my both Parents. Iam so happy with their service that includes processing claims, various medical centres and pathologies they do direct billing with Allianz which is great.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time1-2 weeks
Claim DateAugust 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Kiran
Thank you for your recent review. It is always great to hear feedback about how well our claims system works for our customers.
Regards
Ainsley

Health Insurance

Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance

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bobychakiath

bobychakiathPerth, WA

excellent service

published

I took the overseas visitor health cover for my parents who stuck here during Pandemic. The cover included GP visit, hospital cover, blood tests and other investigations which was very useful and gave us peace of mind.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care
Brent

Brent

  • 2 reviews

Allianz stepped up to the plate when needed

published

When locked down during the pandemic and unable to fly back to the UK, and my existing travel insurance finishing, Allianz came to my rescue offering my wife and I a policy to ensure we had medical over until we could return back to the UK. Fortunately, we did not need to make a claim and only needed the policy for two months.

Very easy to set up. Not the cheapest, but not the dearest, but Allianz has a very good reputation and that why we chose this policy

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
See all answers
Arty

ArtyFar North Queensland, QLD

  • 4 reviews
  • 1 like

Staff was very helpful.

published

It is of good value, easy to set up, and making the claims were easy. It only took about 2 weeks to resolve my claims. I've been with this insurance company every now and then.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedYes
See all answers
Pat

PatGreater Melbourne (Metropolitan), VIC

Dissatisfied Allianz performance

published

I have been using health insurance with Allianz over 4 years since I was an oversea student and still continue using them even when I m holding working visa right now

The company used to be quick to respond, reliable and easy to contact when I want to make a claim but once I switch from OSHC to OVHC - everything getting worse.

Allianz takes looooonger time to process (minimum 10 business days per 1 conservation) and make things harder and nonsense than it should be. I m still waiting for my claims with hopeless.

I would recommend insurance seekers to consider other professional companies instead.

If everyone experienced in switching insurance company before please let me know.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time1-2 months
Claim DateJune 2020
Claim ApprovedNo
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Pat, I'm sorry to hear about the delay in your claim processing. I'll send you a private message for further details to assist. Kind regards, Tegan

Easy to process online and complete on phone

published

I chose these guys because when I was a student I used their student policies. They were very helpful when I was hospitalised and paid for all my expenses. When I came this year to visit I used them again. I am sorry to hear about others bad experience.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Ronnie, thanks for sharing your feedback! That's great to hear.

Achala

AchalaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Worst experience ever

published
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeFamily
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedNo
See all answers
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My experience.

published

My agent was knowledgeable & helpful but has not sent my updated policy details via email yet as promised.
My first experience with Allianz and my OVHC policy was more efficient in that way.
I guess I will have to call again to request. I need them.
Thank you

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi there, sorry to hear about that but thanks for reaching out. I will send you a private message for further details so I can assist. Kind regards, Tegan

Pavel

Pavel

  • 2 reviews

Not too easy to change dates

published

Haven’t claimed anything. But as my termination dates were very raw when I’ve signed policy, I was ensured that it would be easy to extend dates or cut shorter if needed. Reality is that it took me more than a month to cut dates due to early return due to Covid-19. And they do not refund if you have less than 1 month of policy left, which was extra unpleasant surprise. So be careful, it is better to make policy shorter and then extend it rather than pay for duration and struggle to get your money back

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Pavel, I'm sorry to hear you had difficulties with the refund process but thank you for sharing your feedback - we appreciate it. Kind regards, Tegan

Abida

AbidaPerth, WA

Worst experience ever

published

Will never ever recommend it again. Waste of money. used this insurance for 1 year but not even 1 claim was successful. Basic cover doesn’t cover anything. So paying 1000 dollars is useless

Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim ApprovedNo
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Abida, I'm very sorry to hear you were disappointed with your claims experience but thank you for sharing your feedback. Kind regards, Tegan

Worse experience after 6 years of using Allianz

published

Had a very worse experience with them, after I had made arrangements prior to my hospital admission. They refused to pay the bill which was such a hard thing on us.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim Resolution Time1-2 months
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Esther, I'm very sorry to hear about your situation. Please let me know if you'd like us to review your claim and I will send you a private message for further details. Kind regards, Tegan

Extremely bad and disappointed

published

It’s very easy to purchase the policy but it’s much more difficult to claim it back later.they said 10 days to response but it took 12 days and I have to ring them.not all but some ladies in phone were really rude.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Sajak, I'm sorry to hear you were disappointed with your claim experience, but thank you for sharing your feedback. Kind regards, Tegan

Simply the worst policy

published

A policy that only pays 80% of the Medicare levy is not worth the paper its
Written on, and when canceled only got back a quarter of the policy amount after only 2months of being covered

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Rob, I'm very sorry to hear you were disappointed with your claims and refund experience, but thank you for sharing your feedback. Kind regards, Tegan

Health Insurance

Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance

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J Maalouf

J Maalouf

  • 2 reviews

Extending cover

published

Very professional and efficient team ,1 phone call no waiting and done , set up direct debit at the same time and got advise on how to manage the policy in the future thank you

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

That's great to hear! Thanks for the review.

Amy

AmyGreater Melbourne (Metropolitan), VIC

Repeat Customer

published

This is my second time to avail a health cover from Allianz OVHC. Set up was easy & my questions were all answered. They were easy to get a hold of

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

So good to hear Amy! Thanks for the review.

Emma

EmmaVictoria

Horrible experience

published

I had immense trouble getting in touch regarding questions about my coverage. When I finally got tired of waiting, cancelling was done about 10 times faster. Not at all happy.

Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital Only
Coverage TypeSingle
Under 30Yes
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Emma, I'm sorry to hear you were disappointed with your experience, but thank you for sharing your feedback as it helps us to improve. Kind regards, Tegan

Harpal02

Harpal02Greater Melbourne (Outer), VIC

  • 2 reviews

Horrible

published

Every thing is complicating including his review, The claim will be approved in one years time.If I wasn't at home due to recent circumstance would never have done this. I have other important things that need looking after and I paid good money to have peace of mind

Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Under 30No
Claim Resolution Time3+ months
Claim DateJanuary 2020
Claim ApprovedNo
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Harpal, I'm sorry to hear you've been disappointed with your experience, but I'd like to help if I can. I will send you a private message for further details. Kind regards, Tegan

Great Choice

published

Fantastic choice of health cover. It’s was easy to set up. I had been using this insurance company for 4 years and the way they conduct business is excellent. Word of applaud

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Thanks for the kind words Cathy!

Page 1 of 11
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Questions & Answers

Stepi

Stepiasked

Overseas Visitors Health Cover (OVHC)

Can I take out health insurance if I’m already abroad? Thank you

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Stepi
Thank you for your query.
Can you please advise best contact details and I will arrange for a team member to make contact with you.
Regards
Ainsley

Stepi
Stepi

My email is: stepi@me.com

Thank you

Liana H

Liana Hasked

Overseas Visitors Health Cover (OVHC)

How do I find a dentist covered by Allianz. I am not finding a tool like the “find a doctor” option. I have the plan that covers dental.

Also, why can’t I create an account on the app, it says my information is wrong but I’ve used it before to confirm my details over the phone.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Liana, I'd suggest giving us a call on 1300 727 193 and we'd be happy to assist with both your queries. Kind regards, Tegan

Laura

Lauraasked

Overseas Visitors Health Cover (OVHC)

We have extended their policy until the 06 06 2020. Why did I receive this feedback?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

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