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Allianz Home Insurance

Allianz Home Insurance (page 2 of 12)

1.9 from 224 reviews

Reviews

1.9

224 reviews
5
(33)
4
(17)
3
(3)
2
(9)
1
(162)
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Happy Senior

Happy SeniorMid North Coast, NSW

Keen to get it right

published

We negotiated back and forth a few times and Allianz were very keen to get the details and fulfill my requirements. Very happy with the outcome and final premium, Recommend

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeOther
Claim MadeNo
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Rosalind Higginson

Rosalind HigginsonPerth, WA

  • 3 reviews

We trust Allianz as simple as that.,

published

Definitely good value. We have been with Allianz for many years. I would prefer my car insurance with them too. Maybe I the future. Never claimed with either home and contents or car insurance.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
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Gordon

GordonRichmond-Tweed, NSW

  • 2 reviews

Contents Insurance

published

We found the policy was of great value. As yet thankfully we have not had to lodge a claim but I must say we have a policy of a different type and have had to a lodge a claim, we could not be happier, service was fantastic. We have been with Allianz for eight years approximately.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeDuplex
Claim MadeNo
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Terrible.

published

You cannot even get through to them on the phone, when you do, they just stuff you around again, steer clear. Waited on the phone over an hour with a home insurance claim and got put through to motor claims, just useless.

Coverage TypeHome Only
Property TypeHouse
Claim MadeYes
ItsJustMyExperience

ItsJustMyExperienceMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Allianz all the way!

published
Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimFire
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateDecember 2010
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Nothappyjan69

Nothappyjan69Sydney, NSW

  • 7 reviews

Best insurer!

published

I recently made a claim under my home & contents insurance and I cannot fault Allianz’s claims process. At a time of probably the highest number of claims due to severe weather & bush fire claims they processed my contents claim quickly with limited fuss. After providing them with all the documents they required i had my claim settled in 24 hours. I’m so grateful to have insurance with an organization that understands their customers needs when it matters most.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Claim DateFebruary 2020
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ray

rayPerth, WA

very good

published

client for years very happy or would go elsewhere if not satisfied always helpful when i need help would recommend to other people.have all my policy's with allianz works well for me.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
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Holbi

HolbiRichmond-Tweed, NSW

  • 13 reviews

Great Insurance Deal

published

Had Allianz for a few years, always test the market at each renewal but Allianz is always the cheapest. Can't comment on the claims process as I've never had one.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
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Never had a problem. Trust them for any insurance :)

published

Policy seems good, easy to attain, but never claimed on home or contents. Car, yes - twice.
Been with them a few years now, all good so far.
Hope they don't let me down if I do need to claim! There seem to be a few fake reviews here, grrr.

Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
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Home and Contents Insurance

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green reaper

green reaper

  • 16 reviews
  • 7 likes

Allianz breach privacy nor do they call back

published
Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateMay 2017
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Donny

DonnySouth East Queensland, QLD

  • 3 reviews
  • Verified customer

It can't be worse than this!!!

published

I live in Gold Coast and I want to share this terrible experience with Allianz with everyone in the world.
On 18 January 2020, we had rain of 254.8mm in one day.
http://www.bom.gov.au/climate/dwo/202001/html/IDCJDW4050.202001.shtml
The Master bedroom ceiling collapsed and I made claim with Allianz Insurance.
Water was still leaking after one month from the incident; Allianz is not fixing this until they have to review the claim report.

Two inspection has been made and after one month later, "your loss is unfortunately not covered by the policy due to a going maintenance issue.
My house never had a leaking problem before and I have a Building inspection report to prove it.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedNo
Claim DateJanuary 2020
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I cancelled my contents policy within 5 days - incompetent customer service & foreign call centers - no one cares.

published
Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
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Grant Morris

Grant Morris

  • 3 reviews

So far so good

published

Had my direct debit not go through. Hoping to get an email advising me why and how I should pay via BPAY. Nothing yet though. Otherwise, signing up was very smooth.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
Chris C

Chris CGreater Melbourne (Outer), VIC

  • 15 reviews

Zero care factor

published

Worst insurance company that I've ever dealt with. Rude, condescending customer service people, zero care factor towards the customer. Been waiting more than three weeks for my house to get assessed and have rain / hail damaged looked at and fixed. Emails and calls not being returned. Never again will I take a policy with them.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
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Warning do not insure with this company

published

10 months waiting for storm damage repairs, they sent multiple builders for quotes, alliance chose the cheapest quote, half way through repairs . Builder disappeared and they cash settled us the rest of a cheap quote, the work they had carried out was very poor leaving us to rectify, after a few months of our complaints they decided to cancel our policy, after years of us paying premiums to them, run a mile from alliance they are absolute rubbish!!!

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim ApprovedYes
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Home and Contents Insurance

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J Beames

J BeamesCentral Highlands and Goldfields, VIC

Less than impressed

published

A home and contents policy i had raken out was put under another name, upon bringing the error up with them i was told the issue would be rectified within 48 hours, it has now been 3 weeks to the day and i eang back to enquire only to be told that i would be contacted in the next 24 to 48 hours

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
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They cancelled my policy without send me an email text or registered post

published

Not only they stop our insurance policy after a claim that didn't go through, after 3 month of seeing no payments they restarted my policy and backcharged these 3 months.
I found out 9 month later about this and call them back to get refund. After a battle they ended up refunding the 3 month + the 9 month if i cancel my pilicy and renew it.
They probably renewed my policy the wrong way.

If i didnt notice it and my house burnt i would have lost everything with a mortgage to pay despite paying them 100 a month.

So unprofessional, arrogant and misleading.

Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
DIsgruntled

DIsgruntledMelbourne

  • 8 reviews

Saved $1361 compared to RACV

published
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo

lying and very difficult to deal with

published

I made a claim on my garage ceiling collapsing, one person from Allianz says one thing and another person says no that's incorrect and all over the shop. I even got my own external plasterer to assess the ceiling and even he explained how its from storm damage, he said he deals with garage ceilings all the time.
Their external assessor is uneducated and contradicting and their reviews are also very poor, never heard back from Allianz internal review team and just didn't want anything to do with me. They make it drag on and on and got sick of wasting my time on the phone getting no where.
I even sent my own photos and proof of damage after external assessor sent blurry photos and still didn't want anything to do with me.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim ApprovedNo
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Mitchey

Mitchey

  • 4 reviews

Will be cancelling all policies

published

They take my premiums no worries! When I try to make a claim I am met with many hoops to jump through, catches and delays. Too ard to deal with

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeHouse
Claim MadeYes
Type of ClaimImpact at Home
Claim ApprovedNo
See all answers
Page 2 of 12
See all Allianz Home Insurance reviews

Questions & Answers

daz

dazasked

wow no idea been with them 3 yrs never made a claim but all insurance companies have fault none perfect

1 answer
Bev E.
Bev E.

Yes I probably would have thought that as well and have been with them 30 years. Was broken into 6 weeks ago and every single time I have called I’ve been on hold at least two hours . They are yet to reply to my claim via email and phone. Feel so ripped off and want to change companies but our claim is still outstanding. Change your cover because you probably aren’t !!

xian lai ge

xian lai geasked

where is your shop near my home (2/28 Leila road Carnegie vic.)?

1 answer
Dee
Dee

Nsw

Bjf

Bjfasked

Does Allianz cover cracks in fibreglass pool?

2 answers
Imports
Imports

Don't know, but something is sure. We've moved away from due to their restrictive approach with home insurances. AAMI was more adaptable.

Fired Up
Fired Up

Not if you try to subsequently apply for insurance coverage

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