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Allianz Roadside Assistance

Allianz Roadside Assistance (page 2 of 4)

2.1 from 74 reviews

Reviews

(17)
(1)
(4)
(4)
(48)
  • Customer Service
    3.0 (9)
  • Timeliness
    3.1 (9)
  • Job Satisfaction
    3.4 (7)


Rain K

Rain KSydney, NSW

  • 3 reviews

Lack in Duty of Care! Beware of affiliated brands.

published

John H

John HSydney, NSW

Awful! Don't waste your time or money!

published
2 comments
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi John, I'll be in contact with more details. Regards, Anthony.

John H
John H

Hi Anthony,
Thanks for the note. Everything I’ve said is factual. I’m happy to give you the details of the person I spoke to...I’ll wait to hear from you.

NB. 48 hour waiting period

published

I recently got car insurance through Allianz. After two weeks of emails with customer service over the fact that their website links to join roadside assistance are broken (still are, I should have read the signs) - I joined up this morning at 9am before a long drive. As luck would have it, I got a flat tire as I arrived back home this evening. I called them up and got “oh your policy comes into effect 48 hours after joining, its in our terms and conditions”. Not a great start. Buyer beware.

1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello, I'll contact you to discuss further. Regards, Anthony.

Very bad experience

published

I called the Allainz roadside assistance for my car to get rid of my car over the divider and they said we can't help me and then I asked to discontinue the roadside assistance and they replied they can't refund me as I have paid the roadside assistance for the whole year.
The person said its your wish to call us or not for callout but we wont refund you as well as if you wish you can stop using Allianz Insurance.

Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello Swapneel - I'll contact you for more information. Regards, Anthony.


Sarah Ludwig

Sarah Ludwig

  • 2 reviews
  • Verified customer

Customer Service Awful, dishonest and dodgy

published
Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Sarah, thanks for your review - I'll message you with more details. Regards, Anthony


Seef

SeefSydney

Worst service

published
Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi, I;m sorry to hear about this. I'll message you with more details. Regards, Anthony.


WHAT A SHAM - DONT WASTE YOUR MONEY WITH THIS LOT

published

I was charged a hefty rejoining fee of $200 for the privilege of this company to provide roadside assistance.
Dont waste your money with them, the sevice is CRAP. Do your self a favour and find another provider because this group will take your money and run.

Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Andy, I'm sorry that you haven't been happy with us. I'll be in contact with more details. Regards, Anthony.


Dave M

Dave MARMIDALE

I'm a long customer but I'm leaving.

published

Have been a long term customer but I'm leaving now. They used to send mechanics. Had a call out 6 weeks ago. All he could do was change a tyre, add petrol, or do a jump start. I told him the battery was fine as it was turning over but not catching. He insisted on checking the battery - he sent sparks flying by mistake. Then he gave up and said "Its an 'engine fault' you need a tow". Hopeless - no ability to even analyse. 20 Mins later a passing motorist stopped, spotted a loose wire, tightened it up and I was away.

Roadside Assistance RequestedYes
2 comments
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello Dave, I'm sorry to hear about your experience here - I'll pass it on to our team as we're always looking to improve our product and services. Regards, Anthony.

Dave M
Dave M

Anthony - quick tip - it's a motor vehicle roadside service - I would suggest you go back to hiring mechanics.

Just want your money and give poor excuses

published

I renewed my roadside assistance a month ago and last week I brought a new car which came with free roadside assistance. When I called Allianz Roadside Assistance and explained to them why I wanted to cancel my policy they gave me an excuse it was outside the 14 day grace period and would not give me back a refund. I even got put through to a Manager who said the same thing. Very poor customer service!!!! They have kept the money for 11 months of assistance I have paid for. When I read their terms it mentions nothing about a 14 day cooling period!!!
I definitely would not be recommending Allianz roadside assistance to anyone!!

Roadside Assistance RequestedNo
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi there, I'm sorry to hear you were disappointed with your experience. I'll get in touch with you via private message. Regards, Tegan

Couldn't be happier...

published

Have only joined Allianz recently. Few days after joining, I called them regarding an issue with my car, I was impressed with the warmth and professionalism of the call centre agents, within an hour from logging a case, a Allianz mechanic arrived to assess the car, he concluded within 5 - 10 minutes that it can't be fixed on the spot and needs to be towed to a garage. 5 minutes He left I received a call from their call centre advising me that truck will be around within the hour to tow my car to my preferred car service / mechanic.
I simply couldn't have been happier!!! excellent service and customer service...

Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Haith, glad to hear you've been happy with our service! Regards, Anthony.


Dodgy and Misleading!!!!

published

Beware!!! Do not take out roadside with Allianz they are misleading and very unhelpful. Read the fine print as there towing distances vary from Metro/regional. It took almost a week to speak to a team leader and they didn’t care about me being misled at all. If I could put zero stars I would.

Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello Mick, I'm sorry to hear you've been unhappy with the service - I'll get in contact with more details. Regards, Anthony.


  • Verified customer

Disappointing

published
Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello Scott and Josie, I'm sorry to hear about this - I'll pass this on to our team to review. Regards, Anthony.


Geo

GeoWollongong

Horrible experience

published

Car breaks in m1out of city. Freezing day 4,5hours waiting. Trucks 100km passing us a meters away from our car. Phone signal not good. Car battery died. Flickers on. We called alianz and the drivers many numerous times. Alianz exausted our phones our breath and money and nerves and a six month appointment. Lucky my young kids were not with us. We were mistreated mislead and lied over and over..a pizza guy or a taxi could find us easy. We deserve better.

Roadside Assistance RequestedNo
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello, I'm sorry to hear about this. I'll contact you with more details. Regards, Anthony.


  • Verified customer

Very poor service before i need a call out

published

What a joke I joined 27/02/2018 membership number $ 169.00 later ALLPLAT0013607 and 2 phone calls I haven't received any correspondence what so ever....
I will be contacting current affair this week to let them know how poor this company treat there members.
What a disgrace.

Roadside Assistance RequestedNo
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello Wayne, I'm sorry to hear about this - I'll pass this onto our team to contact you. Regards, Anthony.

Rachel

RachelBrisbane

  • 2 reviews
  • 3 likes

Stole my money

published

Recently renewed my policy 2 months ago then due to change in circumstances no longer had my car would not offer me a refund- total fraud would not use very unhappy. This is not different to theft

Roadside Assistance RequestedNo
2 comments
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Rachel - I've been advised by our team that they have been in contact with you in regards to the terms and conditions and that this could be transferred to another vehicle as an option? Regards, Anthony.

Rachel
Rachel

does not apply when you don't have another vehicle - a refund of the unused portion would have been the ethical outcome

Unable to join them...

published

My camper-van/minibus is 3.6T, which really isn't that big. Even the highest cover of Allianz roadside assist isn't able to support me. Disappointing. I am now using NRMA as it is my only option. NRMA is expensive, but I am thankful that they are able to support me.

Roadside Assistance RequestedNo
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Jacob, I'm sorry that we weren't able help you out in this instance. Regards, Anthony.


Judy

JudyMelbourne

  • Verified customer

Battery fault and overcharging over and over

published
Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Judy, I'm sorry to hear about this. I'll contact you with more details. Regards, Anthony


TTIOT

TTIOTSydney

Unqualified and will void my warranty

published

Had someone from Bankstown help me out today. Clearly not a qualified mechanic working on my new VW. My car now requires a security code for the radio and windows no longer work correctly. Advised needed a new battery for a car less than a month old and diagnosed it with a multimeter with all of 20 seconds to do so. Taking this directly to VW to handle. Allianz is still to new in Roadside Assistance, they need to weed out these young people and get some qualified mechanics on the road.

Roadside Assistance RequestedNo
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello, thanks for the comment. I'll message you with more details. Regards, Anthony.


Zim

Zimsydney

  • Verified customer

Rude technician

published

Called to change my flat tyre; the rude and arrogant technician took off on me since he did not want to do the job.

Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hello, I'm sorry to hear about this. I'll message you with more details. Regards, Anthony.


Gagan

GaganSunshine

Highly unprofessional

published

Pls save your money and valuable time by not opting for this service. The tow company (Grari Towing Company) they send is highly unreliable and unprofessional. The amount of phone calls you end up making will leave you frustrated. Better to look at RACV or some where else. I ended up cancelling my policy.

Roadside Assistance RequestedYes
1 comment
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Gagan, I'm sorry to hear about this. I'll pass your comment on to our team as we're always looking to improve our service. Regards, Anthony.


Page 2 of 4

See all Allianz Roadside Assistance reviews

Questions & Answers

Glenn

Glennasked

Website not working. Payment link in renewal email "NOT FOUND" Does Allaince Roadside Assistance still exist

1 answer
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Glenn, yes Allianz Roadside Assistance does still exist! If you would like to renew, please phone 1800 010 536. Kind regards, Tegan


Daniel

Danielasked

Does Allianz roadside assistance cover Australia wide?

1 answer
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Daniel, yes Allianz Roadside Assistance does provide cover Australia-wide. If you would like to purchase, please phone 1800 010 536. Kind regards, Tegan


leslie west

leslie westasked

Does my Comprehensive Car Insurance include roadside assistance?

1 answer
Allianz Road Assistance
Allianz PartnersAllianz Road Assistance

Hi Leslie, I'm not aware of this unless there has been a special promotion - best to call 131000 to make sure.


Get an answer from our members and Allianz Road Assistance representatives

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