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Allianz Travel Insurance - Basic Plan

Allianz Travel Insurance - Basic Plan

4.2 from 70 reviews · View Statistics

Reviews

  • Value for Money
    4.0 (50)
  • Transparency
    4.1 (46)
  • Customer Service
    4.2 (44)
  • Claim Resolution Time<1 week (3), 3+ months (1), 2-4 weeks (1) and 1-2 months (1)
  • Claim ApprovedYes (4) · No (3)
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Brett_H

Brett_H

  • 2 reviews
  • 2 likes

Two separate bad experiences - Insurers will weasel out of everything if they can

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Insurance Cover ForAdult
Type of ClaimOther and Travel Delays/Cancellations
Claim DateMay 2020
Claim ApprovedNo
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance
TMan

TManGreater Melbourne (Outer), VIC

Allianz backed Westpac Visa Credit Card Travel Insurance - A Farce

published

Waited 3 months for their processing and finally, I get an answer today.
Claim assessed and not accepted - Reason given - due to Covid19.
I purchased the holiday package in 2018, almost 2 years ago.
All other 11 persons in our travel group have had their claims accepted by the other Insurance companies, while mine is the only one supposedly covered by Allianz backed Westpac Visa Credit Card and is not.
Have heard of dreadful stores of this insurance company before, but this is my first and will obviously be my last, including my 25 year relationship with Westpac.
Sad & deplorable state of affairs. Shame on you.
Like the other reviews - I will support a class action.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAfrica
Claim MadeYes
Insurance Cover ForAdult and Senior
Claim Resolution Time3+ months
Claim DateMarch 2020
Claim ApprovedNo
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance
Missing Parts

Missing PartsSydney, NSW

  • 4 reviews
  • 5 likes

They will deny and reject claims - their PDS covers every permutation in their favor

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult, Child and Teenager
Claim Resolution Time1-2 months
Type of ClaimOther
Claim DateApril 2020
Claim ApprovedYes
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Ian H

Ian HSydney, NSW

Can’t answer their phones

published

Terrible telephone service. Keeping getting told I can’t complete my call now and to call back later. Need to ask for a premium refund for a now deferred trip. There policy is unclear.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Easy to obtain online.

published

Easy online application tailored to number of days of travel. Instant confirmation if you don't have any pre existing issues. I did not make a claim so can only comment on the application process, which was straighforward and easy to understand.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback!

Deejay

DeejaySouth East Queensland, QLD

Great value cover

published

Felt safe and thankful I didn’t need any cover. Would happily use them again great value. Very quick and easy to set up. Great company and would recommend to anyone else.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's wonderful to hear, thanks for the feedback Deejay.

Brenda Oakley

Brenda OakleyDarwin, NT

Felt well covered with the level I chose

published

Good value and will use again in September when I go overseas again I have only used Alliance insurance once. I do not need to claim anything thank goodness thankyou

Value for Money
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Brenda, hope you have a great trip in September!

Quick, easy and reasonably priced!

published

I have known Allianz even before coming to Australia and they are reliable. I am a firm believer of insurance. The application was fast and easy, no issues. Reasonably priced too!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Wonderful to hear!

Carol

CarolPerth, WA

Quick to arrange, confident with the choice.

published

My insurance was purchased on line each time. It was quick to answer all the questions and very quick to obtain the insurance document itself. I have used Allianz perhaps half a dozen times. Good value each time

Value for Money
Transparency
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Carol! That's all great to hear.

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Does the job

published

Didn't need the insurance as had no issues traveling. Insurance was respectably priced. Allianz employee David Lynch in Newcastle was very helpful answering questions, as well as suggesting the snow-sports add on.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback and I hope you had an amazing time snowboarding in Japan!

Jill

JillSouth West, QLD

Easy to use

published

Very easy to use and affordable plan for a one off overseas trip. Covered everything I may have needed. Used this company twice in the last 3 years and both times haven't needed to claim.

Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Jill!

Lorraine

LorraineSouth East Queensland, QLD

Easy to use,

published

Policy was easy to set up.
This is the third time we have used Allianz.
I use Allianz because it is well set up and I know what is insured and how much it s insured for.
Very user friendly.

Value for Money
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's fantastic to hear, thanks Lorraine!

Rana

Rana

  • 2 reviews
  • 2 likes

I felt cheated out of my money

published

I bought the insurance for my visiting mum on a Friday evening (31/1/20) and decided to cancel it on Sunday morning (2/2/20) because she no longer needs it. The insurance was only to take effect on the following Monday (3/2/20). I sent an email on Sunday morning and then called in Monday (the day it takes effect) to cancel it. They said they couldn't and did not give me a clear reason why. The insurance was not used... there was no time to use it. I feel cheated out of my money.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Rana, I'm sorry to hear about this - I will send you a private message to get further details from you. Kind regards, Tegan

Colin g

Colin g

  • 3 reviews

all went well

published

Policy value was good after discussing my various conditions to travel. Used his company twice in the past two plus years. No problems on the trip that required a claim.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Colin!

Delia

DeliaSouth East Queensland, QLD

Competitive pricing

published

This policy seemed good value comparing to other companies. Fortunately we did not make a claim but we use Allianz for home and car and they have always been great

Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea) and North America (inc. Hawaii)
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback on our pricing Delia! Great to hear.

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Quite happy with your service , this review is because you asked for it.

published

The value was good , easy to setup , Did not have to make any claims .
I think we have used your service before without problems and also used your property insurance from to time
when insuring property ,have never been aware of any problems.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback William!

Aloha Travel Insurance

published

We went with Allianz for our travel insurance needs as we found the consultant helpful and professional. It was quick to set up over the phone and would insure with Allianz.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Great to hear! Thanks for the review.

Clinton R

Clinton R

  • 2 reviews

Great company to work with

published

We did not need to claim this trip but had incredibly good service when I had 3 claims out of 4 last trip. Good value offer - better value for money thank other companies.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Teenager
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your claim experiences Clinton! Great to hear.

KEZ

KEZPerth, WA

  • 3 reviews

Great price for full coverage

published

Good value For full coverage and peace of mind when travelling. I’ve used Allianz a couple of times I have never lodged a claim and will choose Allianz if I get to travel again

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Kez!

Good VChoice

published

It was ok to cover all the basic needs in case something goes wrong. It is great to know that you are covered. Must have one when travelling overseas, for peace of mind and sense of security as you dont know what can happen in a foreign land.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Francis!

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Details

Compare all 4 Allianz Travel Insurance
CategoryTravel Insurance
Other Insurance Types Offered Car, Home and Contents and Life
UnderwriterAllianz
Maximum Age Covered 74 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental DeathNot Included
Emergency Dental$1,000
Pregnancy (max weeks) 23 weeks
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit Not Included
Luggage & Personal Effects Not Included
Ancillary
Personal Liability A$2,500,000
Rental Vehicle Excess Not Included
Motorbike / Moped Coverage Included up to 250cc
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
Compare all 4 Allianz Travel Insurance

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