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Allianz Travel Insurance - Basic Plan

Allianz Travel Insurance - Basic Plan

4.3 from 67 reviews

Reviews

4.3

67 reviews
5
(42)
4
(16)
3
(3)
2
(1)
1
(5)
  • Value for Money
    4.2 (47)
  • Transparency
    4.3 (43)
  • Customer Service
    4.3 (41)
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Ian H

Ian HSydney, NSW

Can’t answer their phones

published

Terrible telephone service. Keeping getting told I can’t complete my call now and to call back later. Need to ask for a premium refund for a now deferred trip. There policy is unclear.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Easy to obtain online.

published

Easy online application tailored to number of days of travel. Instant confirmation if you don't have any pre existing issues. I did not make a claim so can only comment on the application process, which was straighforward and easy to understand.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback!

Deejay

DeejaySouth East Queensland, QLD

Great value cover

published

Felt safe and thankful I didn’t need any cover. Would happily use them again great value. Very quick and easy to set up. Great company and would recommend to anyone else.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's wonderful to hear, thanks for the feedback Deejay.

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Brenda Oakley

Brenda OakleyDarwin, NT

Felt well covered with the level I chose

published

Good value and will use again in September when I go overseas again I have only used Alliance insurance once. I do not need to claim anything thank goodness thankyou

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Brenda, hope you have a great trip in September!

Quick, easy and reasonably priced!

published

I have known Allianz even before coming to Australia and they are reliable. I am a firm believer of insurance. The application was fast and easy, no issues. Reasonably priced too!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Wonderful to hear!

Carol

CarolPerth, WA

Quick to arrange, confident with the choice.

published

My insurance was purchased on line each time. It was quick to answer all the questions and very quick to obtain the insurance document itself. I have used Allianz perhaps half a dozen times. Good value each time

Transparency
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Carol! That's all great to hear.

Does the job

published

Didn't need the insurance as had no issues traveling. Insurance was respectably priced. Allianz employee David Lynch in Newcastle was very helpful answering questions, as well as suggesting the snow-sports add on.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback and I hope you had an amazing time snowboarding in Japan!

Jill

JillSouth West, QLD

Easy to use

published

Very easy to use and affordable plan for a one off overseas trip. Covered everything I may have needed. Used this company twice in the last 3 years and both times haven't needed to claim.

DestinationNew Zealand
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Jill!

Lorraine

LorraineSouth East Queensland, QLD

Easy to use,

published

Policy was easy to set up.
This is the third time we have used Allianz.
I use Allianz because it is well set up and I know what is insured and how much it s insured for.
Very user friendly.

Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's fantastic to hear, thanks Lorraine!

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I felt cheated out of my money

published

I bought the insurance for my visiting mum on a Friday evening (31/1/20) and decided to cancel it on Sunday morning (2/2/20) because she no longer needs it. The insurance was only to take effect on the following Monday (3/2/20). I sent an email on Sunday morning and then called in Monday (the day it takes effect) to cancel it. They said they couldn't and did not give me a clear reason why. The insurance was not used... there was no time to use it. I feel cheated out of my money.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Rana, I'm sorry to hear about this - I will send you a private message to get further details from you. Kind regards, Tegan

Colin g

Colin g

  • 2 reviews

all went well

published

Policy value was good after discussing my various conditions to travel. Used his company twice in the past two plus years. No problems on the trip that required a claim.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Colin!

Delia

DeliaSouth East Queensland, QLD

Competitive pricing

published

This policy seemed good value comparing to other companies. Fortunately we did not make a claim but we use Allianz for home and car and they have always been great

DestinationEast Asia (e.g. China, Japan, South Korea) and North America (inc. Hawaii)
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback on our pricing Delia! Great to hear.

Quite happy with your service , this review is because you asked for it.

published

The value was good , easy to setup , Did not have to make any claims .
I think we have used your service before without problems and also used your property insurance from to time
when insuring property ,have never been aware of any problems.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback William!

Aloha Travel Insurance

published

We went with Allianz for our travel insurance needs as we found the consultant helpful and professional. It was quick to set up over the phone and would insure with Allianz.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Great to hear! Thanks for the review.

Clinton R

Clinton R

  • 2 reviews

Great company to work with

published

We did not need to claim this trip but had incredibly good service when I had 3 claims out of 4 last trip. Good value offer - better value for money thank other companies.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Teenager
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your claim experiences Clinton! Great to hear.

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KEZ

KEZPerth, WA

  • 3 reviews

Great price for full coverage

published

Good value For full coverage and peace of mind when travelling. I’ve used Allianz a couple of times I have never lodged a claim and will choose Allianz if I get to travel again

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Kez!

Good VChoice

published

It was ok to cover all the basic needs in case something goes wrong. It is great to know that you are covered. Must have one when travelling overseas, for peace of mind and sense of security as you dont know what can happen in a foreign land.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Francis!

m.ceranna

m.cerannaKimberley, WA

Amazing service!

published

Very good value! Dentist expenses were all covered! 2 weeks later, I got my money back! It was easy to claim online! It was my first time with Allianz and not the last!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
Insurance Cover ForAdult and Child
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thank you for the kind words! So good to hear.

EL S.

EL S.Sydney, NSW

Great value

published

Simple and easy process and friendly staff. Product was very convenient and suitable for my travel needs. Self sufficient and easy to follow steps made it easy to compel eye the process

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Wonderful to hear, thanks for the review!

TrevW

TrevWHobart

  • 5 reviews

Ridiculous interpretation of pre-existing condition.

published

Just finished a conversation with Allianz in which they advised that, in the case of one of the travelers in our group contracting the flu and having to cancel the trip, we would not be covered as it would be classified as a pre-existing condition??!! This seems patently absurd to me and, after relying on Allianz for many years (and never having to make a claim) we will be seeking cover from elsewhere from now on. I would be very interested to hear how they justify such a ridiculous interpretation of a "pre-existing condition".

Transparency
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, I'm sorry to hear you were disappointed on this occasion. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

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