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Allianz Travel Insurance - Multi-Trip Plan

Allianz Travel Insurance - Multi-Trip Plan

3.1 from 14 reviews

Reviews

3.1

14 reviews
5
(6)
4
(0)
3
(2)
2
(1)
1
(5)
  • Value for Money
    2.9 (10)
  • Transparency
    2.9 (10)
  • Customer Service
    3.0 (10)
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Damian

DamianGreater Melbourne (Inner), VIC

travel insurance

published

Allianze travel insurance does not pay out on claims and looks for technical clauses not to pay .
As a large company director under no circumastances will we use allianz for insurance and will be recomending to our clients not to insure with this company

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
5 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance
Damian
Damian

please replay on email address dam23262@bigpond.net.au and will hold off on contacting AFCA until then

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Still waiting for a partial refund after 4 months

published

Like so many others here, I contacted Allianz for a partial refund of my $962 year long travel insurance policy, back in April Told I would be contacted by end of May. Three phone calls and 3 months later, and I am still waiting. My next move will be to contact the Australian Financial Complaints Authority. Suggest others consider this option.

DestinationAustralia
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Good Afternoon,
I am sorry hear about your experience regarding receiving your partial refund. I have sent a private message requesting information that would assist us in escalating your matter to the right department.
Kind Regards,
Marius

Sue H.

Sue H.Darwin, NT

Previous 3 Allianz Multi Trip Insurance policies were excellent value. This year - not good at all.

published

My multi-trip policy is valid 8/8/2019-8/8/2020 ($602)
Covid-19 mid-March NT lockdown cancelled my May (other) booked Bali trip(s).
Unlike Bupa, Allianz denied my request for 3-6 month extension of paid-up policy.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
5 comments
Allianz Travel Insurance
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Sue H.
Sue H.
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance
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Neil

NeilGreater Melbourne (Outer), VIC

Would not recommend this company to anyone

published

Took out 2 policies on 5th March 2020 and then cancelled them under the 14 day cooling off period. Promised refund of $8,000 24th March. Still waiting 6th July 2020

Transparency
Customer Service
Value for Money
DestinationEurope and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
5 comments
Allianz Travel Insurance
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Neil
Neil

Thanks. The matter was finally settled but only after many phone calls and emails.

Allianz Travel Insurance
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Anne R.

Anne R.South East Queensland, QLD

Absolutely useless. Awful, stay away from Allianz.

published

Absolutely terrible. No help what so ever. Never ever again do not use Allianz. They have not been helpful. I had luggage stolen and a police report and they have palmed me off from one place to another still with no help or resolution

Transparency
Customer Service
Value for Money
DestinationEurope and Middle East
Claim MadeYes
Type of ClaimLost/Stolen Property and Travel Delays/Cancellations
Claim DateMay 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
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Rodney

RodneyGreater Melbourne (Outer), VIC

It was peace of mind , very good

published

The policy was good value and if I needed it , it was there to use , but luckily I never had to use the policy . It is great peace of mind .

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for taking the time to post a review Rodney!

Ken

KenPerth, WA

unused - but great knowing it was there

published

not used this trip but obtainign insurance I always use Allianz as the process is always very simple and easy to use. in the past the only claim ever made was processed very quickly

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult, Senior and Teenager
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Ken!

best thing to do. no worries while out of the country

published

too many to remember. Would never travel without this insurance so I can have peace of mind no matter what may occur whether it be accident or sickness or l of luggage or anything elseoss

Transparency
Customer Service
Value for Money
DestinationAfrica, Middle East and New Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Julia! Regards, Tegan

Duan Butler

Duan ButlerSoutheast, SA

This policy adequately covers my lengthy overseas travel

published

I have used this type of policy for several years. I have had claims in the past which were honoured fairly promptly. On my recent lengthy travels I had no claim. I feel for the time period I am away which can be up to 4 months the policy is good value

DestinationPacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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Luke

LukePerth, WA

Ripped off

published

Terrible value. I came home 50 days early than planned and asked for a refund on extra days that I wouldn’t be using and they said it can’t be done.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Luke, I'm sorry to hear that you were disappointed but thank you for sharing your feedback. Kind regards, Tegan

Dad's VTA Experience

published

This policy is excellent value for my travelling needs and was easy to set up. It was terrific in that I didn't have the need to use it but reassured it's there if I need to. I have in the past utilized Allianz for travel and when my husband was ill in Cambodia their assistance was impeccable and as such will always utilise their travel insurance. Thanks Allianz!
POLICY NO: ALZPCD0117422

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the great feedback on our assistance! Glad we could help. Kind regards, Tegan

Perfect

published

I felt the policy was great value compared to other policies on offer. I haven’t lodged a claim as I haven’t needed too and every time I’ve travelled overseas I have used Allianz

DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your feedback Brent! Kind regards, Tegan

Brent V.

Brent V.Sydney, NSW

First time to use my TI Policy for Overseas medical.

published
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical, Other and Travel Delays/Cancellations
Claim DateFebruary 2019
Insurance Cover ForAdult
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Brent, thanks for the feedback. I'll pass on your feedback to our team. If there is anything else I can help with, please let me know. Regards, Anthony.

jetsetter

jetsetterSydney Surrounds, NSW

  • 25 reviews
  • 52 likes

allianz and compassion don't go together in the same sentence

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time3+ months
Insurance Cover ForAdult
See all answers
3 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hello, I'm sorry to hear about this experience and the events of late. Can you please email me your full name and policy number to agaecommerce@gmail.com and I will have the complaints team investigate. Regards, Anthony

jetsetter
jetsetter
Allianz Travel Insurance
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