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Most painful international move ever
House move from Hong Kong to Sydney. Full container load so didn't need to combine with another client but AP delayed our shipment in Hong Kong for 6 weeks without notifying us. Our container was then shipped to Brisbane instead of Sydney - again without notifying us. Long inspection time & custom clearance due to Covid. AP asked for extra payment to deliver the last items - we agreed to pay 50% of their extra undisclosed charge (this was blamed on the HK office) to have the rest of our belongings delivered.
After 8 months we finally rece...
Amazing Company! Highly recommend!
Allied Pickfords made moving houses the most relaxing and stress free experience for my family and I. The workers went far and beyond. They didn't say no to anything I asked them to do. They were willing to help in anyway. Very friendly staff. Amazing team. I will definitely use them again!
Professional and hassle free move
Moved 2 bedroom apartment to a 3 bed home- Sydney to Tamworth. Service was very professional from start to end. I wouldn’t move with anyone else! The boys packed up my kitchen and everything arrived safe and sound. I would recommend them to anyone who wants a hassle free move that ensures the utmost care for your belongings.
- NSW, Newcastle
Efficient, reliable, on time, careful, professional
We moved 3 bedrooms within same suburb. The guys arrived on time, were friendly, helpful, considerate of the neighbors and moved our furniture without any fuss, problems or complaints. They took care not to damage either the furniture or the walls. Highly recommended.
Very Poor Service
Moved interstate. Sydney to Perth. 1.5 containers. Half of our stuff arrived the 2nd half arrived 12days later. The essentials box arrived with the 2nd load. We could not assemble any furniture without the nuts & bolts in the essentials box. During this period we had to sleep on the floor. Worse still our car that was promised to arrive on the 6th Jan 21, only arrived in the middle of January. This entire service was poor even though we paid extra for this period. We did not get our good on time.
- NSW, Coffs Harbour
Greats two boys -really hard workers
Across the street with heavy items and the boys worked from start to finished. Very positive and friendly with no complaints when working in 34c heat and climbing 50-60 stairs all day long. Thanks boys and great job
- NSW, Newcastle
Great service but issue with using plastic wrapping sheets
We moved a full containers worth of household goods from NSW to WA. When we were quoted we were advised that all furniture would be wrapped in blankets to protect it. The quoting service was fantastic and quick. [name removed], the lady in the office answered my questions quickly. The 2 guys doing the uplift were fast and efficient and we noted that they wrapped all the furniture very carefully in thick coloured plastic sheeting. This is where things went wrong! Our container was transported to WA by road and train which we assume caused the go...ods to vibrate. The container arrived on time and the goods were delivered to our home in WA on the arranged day. We did not arrive for another month due to Covid travel restrictions and were very upset to find that large areas of our furniture had sustained severe friction burns which we think were caused by the plastic sheeting rubbing as there was obvious colour transfer from the coloured sheeting. One area of a bed base actually had soot around it and looked as though it may have come close to ignition. Luckily we had taken out a separate insurance with "Carts" and they have paid to replace or repair the damage but we are obviously very disappointed . We can't fault the customer service we received from Allied Pickfords but I think they need to seriously review the practice of wrapping furniture in plastic sheeting.
Disappointed- customer service was ok but poor logistics and damage to our property - do not use them
2bedroom apartment moving to a small 2bedroom terrace - 10min apart.
The team were polite and professional- but the logistics were not great - an error was made on the size of the truck needed for the job, resulting in us going back and forth in the rain to recover more possessions (clothes) & furniture.
More importantly, the move resulted in damage to the floors in our old apartment, and to our brand new floors in our terrace. The latter in several locations.
Accidents happen, but we had more than one scratch to both properties and I was to...ld to get a quote (sorry several) to repair the damage 3 days before Christmas, whilst going back and forth to move furniture that should have been on the original delivery. Not happy - when you screw up and pay this sort of money - you expect a quick resolution and compensation to fix the damage. I should not have to shop around and get quotes for true repairs.
- NSW, Coffs Harbour
It went without a hitch!
Nina and I were so nervous choosing a carrier but after some research we choose Allied. They were so professional from the first contact to final delivery. Just Superb! The move was from Melbourne to Coffs Harbour and our consultant Peter explained everything so clearly and was helpful and caring. On move day the 3 man team were so friendly, courteous and efficient and filled our 20ft container to the brim, everything fitted perfectly, it was Tetris at its best. Peter in Melbourne and Cathy in the Coffs office kept us updated at all times durin...g transport and upon delivery of our container in Coffs the 3 man team made the delivery/unloading process enjoyable and super efficient. We’ll definitely be using them again and have already been recommending them to friends. I felt in good hands at all times! Thank you Allied!!
Dishonest and a lack of trust.
Moving a 4 bedroom townhouse from Syndey to the UK. The communications were poor before the uplift. However, the packing went well which included a completed and signed inventory. Then it all fell apart when we took delivery of our items. Many items were not delivered, including a large tool chest, glass table top, large ladder, motorcycle parts etc. The inventory was altered to show 'tablet error' or 'duplicate' against the missing items. Allied Pickfords was supposed to be investigating 'to improve their services', but they have simply washed...their hands on the matter unwilling to answer simple questions and choose to skirt around the subject. Having looked at other website reviews, there now appears to be a theft culture within the company, which is a real shame, as these reviews were not there when we reviewed prior to our move. It seems someone has been employed is simply stealing items. Allied Pickford management need to be aware of this a take appropriate action and not simply wash their hands on the issue. They should be honest and offer an appropriate level of compensation. 14 months on and the insurance claim for the damaged furniture is still ongoing. DO NOT TRUST THIS COMPANY.
- NSW, Newcastle
They are ‘caring’ and ‘careful’ movers indeed
Three bedroom house into two bedroom apartment.
Darwin to Sydney in May 2020, then unexpectedly again in July Sydney to Newcastle.
The team rebooked without hassle at comparative rates with no fuss.
The service, communication and administration were well coordinated in a crazy Covid time, thank you team!
Avoid at all costs!
They don't even deserve one star
They are so bad at their jobs, it makes me angry they are somehow the main shipping coming in Aus. I've had the unfortunate experience of using them four times.
They do not do their basic jobs. They're the worst communicators. Not only do they not provide updates they don't reply to emails. They lose forms you've already sent and filled in. They ignore your shipping until you contact them asking what's going on.
We also used their packing service and they wrapped one bottle of nail varnish into a ft worth of wra...
Stress free move
I'd like to give a big rave to Allied Pickfords who moved us in Pyrmont. They made the whole experience stress free. The men were pleasant, polite and worked incredibly hard. All our belongings were packed and moved with care so that nothing was damaged or broken. Access of our new apartment was a bit tricky but this did not phase them, they problem solved when needed and their attitude was always pleasant. I would highly recommend them.
Poor customer service and misleading pricing
Regrettably I did not read the customer reviews on the Sydney branch and assumed all Allied Pickford branches adhere to the same level of customer service which has not been my experience. Now that I have read customer reviews I can see that I have also received poor customer service from the Sydney branch which is unfortunate as I chose to be a return customer due to my previous experience with the Tasmanian Allied Pickford branch.
Whilst the removal of my items was a good experience with friendly and efficient crew, dealing with the sales te...am has been less than satisfactory. In order to compare quotes I requested a full quote to move my items from Sydney, store for 6 months and then deliver to my new address in Tasmania. The invoice I received did not state the surcharge applied for moving over the Christmas period, my request to be quoted for 6 months storage was not added due to ‘standard’ company process that I was later informed of as supposedly ‘storage is not added to an invoice because they are not sure how long the items would be in storage’ however I specifically requested the sales representative to be quoted for 6 months which was disregarded. Insurance is sold by Allied Pickford and payment taken by Allied Pickford however this fee is also not added to the quote/ invoice received so trying to compare this Removalist service to other services from a price comparison is not a simple task. Needless to say the quote and what I have been charged is significantly different and did not include what I wanted which was not clearly explained before +$3,500 was debited from my credit card. Today when requesting for my items to be moved to my new address, I have now received an invoice for an additional +$1,000 which was completely unexpected as I thought I have prepaid in advance whilst I thought I may need to pay little bit extra depending on the location of my new address, I was shocked at a +S1,000 invoice, please note I moved home contents for studio apartment. When I enquired with the sales representative why I was not charged for the services I requested, I was curtly told that Allied Pickford quotes/ invoices are transparent and she made no enquiry regarding where a misunderstanding may have occurred. After my experience ‘transparent‘ is not a word I would use to describe the quote/ invoice provided by Allied Pickford. This service is too expensive to tolerate poor customer service and poor invoicing when customers are trying to compare quotes at the beginning of their move so to avoid unexpected charges. So disappointing when the moving crew and the Tasmanian Allied Pickford branch have been so fantastic to deal with during my previous move and this move. I would not be recommending using the Sydney branch of this service based on my experience which looks to supported by other customer reviews I have read.
Took over 3 months from Sydney to NZ, zero communication when I repeatedly contacted them.
Worst decision using this shipping company. Took over 3 months to get my cartons delivered. They picked up early December from Sydney and then it sat in Sydney for months. I didn't get delivery in NZ until mid March. Should have built my own raft and floated it across myself.
They advertise on their website, 8-10 weeks for AUS to NZ, that's complete lies. In fact, on the phone the sales person told me its more like 4-6 weeks for delivery.
I started university here end of Feb and ended up having to buy a new computer, clothes, study gear etc...... because my entire life was sitting in their depot. It didn't leave Sydney until mid February. I had 12 cartons from Sydney to NZ. The only communication I had with this company was when they wanted payment. As Soon as they were paid, communication stopped. I had to chase everything from the pick up date to paperwork and customs forms. The 'move coordinator' never got in touch, never responded to emails, it was not until I rang the NZ branch and had a whinge did they put me through to Aus to speak directly with him. He had no answers and didn't care. Told me 'it should be delivered in the next two weeks'. There are other movers who are better and give realistic time frames, I've used other companies before.
Questions & Answers
My daughter is moving from Sydney to Tasmania her furniture will only fill half a container.
I believe she has to wait for the container to be filled before it is shipped.
With your experience on average how long will she have to wait for her container to be shipped to Tasmania I realise that you can not give me a definite time period I'm after an average.
cheers Bob Lubout
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