Lost but not forgotten
Tried to move from NZ to Australia. A modest size move of barely a truck load for one person - easy right?
The move itself seemed to go well (timing was good, people were nice) until delivery to destination, where upon I realised a box was missing on the consignment check-off sheet.
The delivery crew called their Newcastle office to see if they could located it, but to no avail. The Newcastle office then contacted the Sydney office who informed them the box in question didn't even arrive in Australia from NZ. I then proceeded to contact the NZ office who denied having the box in their possession. One can only assume it's in the Tasman sea then!? hmm, so it's either still in the warehouse(s) somewhere, stolen or shipped elsewhere.
No accountability taken, typical pass-the-buck attitude.
A warning: Do not assume you will not lose stuff as I did. Their online tracking system is ineffective (it's mostly there to make you feel good), as is their consignment check-off system. Make a full list, take photos, gather receipts and quotes for replacement of all items - you will need these for insurance (if you can be bothered).
And remember to kiss your irreplaceable's goodbye.
Terrible they scratched our wooden floor and even travel insurance was bought and now no return calls or emails about the issue. Telling us it wasn't them when the house was empty and it happened in front of us.
Will definitely use again
There was only one item moved, a pool table that we were sending to our daughter and family from NSW to WA.
It arrived in good condition albeit a week later than it should.
We are hoping to downsize, which would mean no room for the table
When we manage to sell and find another house, we will definitely consider Allied Pickford.
A big move made relatively easy.
Moved from large 3 bedroom townhouse, NSW, to rental property in ACT. All good except delay in ACT delivering our furniture. The pickup and service by the Newcastle branch was excellent.
Fantastic job guys
3 bed house moved from NSW to QLD, friendly reliable service, pick up and delivery on time. Would Highly recommend.
Extremely Disappointed!! Would not Recommend Allied Pickfords
Allied Pickford Newcastle let me and my family down. We have now moved 6 times internationally and will never recommend Allied Pickfords. Inefficient packing required additional space to be quoted for and paid for on the spot at a time that Allied Pickfords acknowledges is extremely stressful. On receipt of our belongings the reason for the additional payment was obvious - poor packing, waste of space. The inventory was almost illegible making the consolidation process difficult. The items that hadn't fitted in the original consignment were not listed as such. No communication to advise which items had not been sent, no advice on when to expect them and when the issues were raised with them - they were dismissed. I will be taking my issues to higher management.
Pickfords - A Complete Moving Package
From the first item loaded onto the moving truck to the delivery of our furniture and other household items to Newcastle we were informed of the 'loads' progress. We are assured that the final step from storage to residence will be as efficient and complete at the end. We highly recommend Pickfords to move your furniture anywhere in Australia.
Best move ever!
I recently moved with the Newcastle Branch and was over the moon with the whole service from the first call to the end. They even called me from the office before the guys had left to make sure I was happy with the service. All involved were fantastic and could not have been more polite and professional.
This is my 8 move in 5 years with work and definately the best.