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The careful...thieves. Items stolen, 6 months delay, bad communication
Where do I start? I regretted my decision of picking Allied Pickfords as my removalist from Sydney to Vienna immensely.
Everything was fine until I had paid the amount due (around AUD 4,200 plus $2000 for insurance). After that, communication became very slow to say the least. I had to call them up several times just to get any information on my shipments status. The shipment left Sydney later than I was promised previously, at this point I didn't mind too much, I just informed them that I understood it was delayed, but I would appreciate to k...
- NSW, Newcastle
Awesome experience! Hassle free.
We moved approx 3 bedroom house from Hunter Valley NSW to Mackay QLD. All employees were professional, thoughtful and done an excellent job. Not a mark on the house walls, everything arrived just as it had left NSW. Could not believe that our furniture actually arrived 2 days early. Best removalists I have dealt with
Highly recommend Allied Pickfords
I moved from Perth, WA to rural NSW in August 2019. The service team packed up a 4x2 bedroom house with heaps of kitchen appliances, sporting equipment, tools, etc. They were all very efficient, thorough and careful of moving and packing my furnitures. It was a hassle free move on my part. They packed, stored, and delivered. I cannot fault their service. I highly recommend Allied Pickfords.
Very bad service
Around 6 months back, we moved from Melbourne to Tamworth. We used Allied Pickfords' service for moving our furniture. We were supposed to get them in two weeks but it got extented to 3 weeks. When we got our stuff, we noticed the following things:
1. One leg of our coffee table was broken
2. Two big plastic boxes where broken
3. Big scratches on the side of oven and fridge
4. Broken shoerack
5. Ripped sofa cover in one side
We are never gonna take their service again.
- NSW, Coffs Harbour
Very careful and thorough packing and shipping
We moved a small containers worth of furniture and personal possessions from Raleigh, NSW to Brisbane, QLD. Allied Pickfords packed the items into a container, stored it for a month and sent it North to be delivered by a different depot.
The packing was excellent. Care was taken throughout, appropriate items were packed together, good quality packing materials were used, and there was no rush. There was one small accident on one item, which is really nothing in the grand scheme of all the work that was done.
We've done a lot of moving recently and this was actually a pleasant experience, instead of the usual stress and frustration. This is the only mover I have ever used that I would like to use again.
- NSW, Newcastle
Door To Door In Newcastle
Door to door move in Newcastle. Service was great and we had a good team. Nothing got damaged, all good. This is the third time I have used Allied Pickford and I didn't bother quoting with anyone else. I would defiantly use them next time.
- NSW, Newcastle
Disgusting Service...Logistics, they don't know the meaning.
My container left Toronto, Canada on April 5.
It was Discharged from Customs in Sydney Australia May 27th.
I was contacted on May 30th that it was discharged, and to pay the discharge fee, which I did the same day.
I called them to ask when it would be delivered.
The agent said it had to be sent to a local team in Newcastle, and they would get in touch.
No word from them.
My Canadian-side team chased it up, and i have heard that it will be the end of next week, 15 days after being discharged!
Logistics companies are supposed to be the most organised lot!
Friendly staff but that’s about it. Were told 6-8 wks door to door & our container was still sitting in SYD on week 8. Took another 2 weeks before it arrived in AKL. Then customs wanted to go through our stuff so a further delay. Items finally arrived only to find everything in the boxes were a total mess. Some items were missing original labels & someone had hand written the numbers, some boxes had no number. We have gone through the majority of the boxes & it now seems like we are missing stuff too :(
Terrible Service - do not use this company~
Moved from US to Sydney Dec 6th. Shipment delivery was promised Jan 31st. Received shipment on Mar 27 after it was held to ransom for 2 weeks over a $5k customs charge, $2,800 of which was for detention charges which were caused by Allied returning the container to port late.
Allied Pickfords lied to me about the date of quarantine inspection to cover up the fact that the late container charges were caused by them and not a Govt agency. It wasn't until I got the Dept of Fair Trading involved that they admitted fault and deducted both the late ...
- NSW, Wagga Wagga
Very happy with Allied Pickfords
Very happy with Allied Pickfords. They moved us from Griffith NSW to Margaret River NSW. Everything went smoothly - they picked up on time, they dropped off on time and all the staff were very friendly, careful, and helpful. Kudos to them for the partial refund we received due to the lower volume that was moved - very impressive.
Move from aus to uk
Damage to property in house
Damage to next doors garden
Agreed a delivery time and date then they say they want more money as the boat came in early.
No customer service at all. It's all about them. No give to the customer just take take take
Very pleased with the service
Moved our four bedroom home from Sydney to country NSW a four hour trip. Selling our previous home and buying our current home on the same day meant logistics had to be just right and Allied Pichfords did the job just right without a problem. We were very pleased with the team.
Beware of international moves
I used Allied for an international move from Australia to the US. Their U.S. partner - Schumacher - has been hugely frustrating to deal with. If you use Allied, beware of the other companies they contract at the destination, as quality can be quite poor.
Through Allied, I paid for delivery and unpacking service at my house in the US. However, upon arrival in the US, the Schumacher men refused to take the boxes upstairs, left them in the garage, and did not remove any of the packaging. After numerous follow-up calls, the delivery has still n...ot been completed properly. Schumacher has promised 3 times now that they would re-send men to finish the delivery - but each time, no men arrive, and no calls are received. This poor service has resulted in countless wasted hours of my time. Delivery still has not been completed properly, and I have not been compensated for this poor experience. Allied - please re-consider your partnership with Schumacher.
I chose Allied because they have done great job when i sent my furniture from Dubai to sydney last year. But Last week we moved in Sydney and i had bad experience for their service and the team.
they are not professional removalist, rude, they said we wrap everything but they didn't wrap my 60 inch TV :( , one guy spit on the sink in front me :( , one of them asked me a glass of Jack daniels during moving!!!! :( they have sent medium truck and we did two round in rainy day and etc...
I paid 1700$ for 3 bedroom furnitures ( 9 hours job) and i have got very bad experience with them.
- NSW, Newcastle
Lost but not forgotten
Tried to move from NZ to Australia. A modest size move of barely a truck load for one person - easy right?
The move itself seemed to go well (timing was good, people were nice) until delivery to destination, where upon I realised a box was missing on the consignment check-off sheet.
The delivery crew called their Newcastle office to see if they could located it, but to no avail. The Newcastle office then contacted the Sydney office who informed them the box in question didn't even arrive in Australia from NZ. I then proceeded to contact t...he NZ office who denied having the box in their possession. One can only assume it's in the Tasman sea then!? hmm, so it's either still in the warehouse(s) somewhere, stolen or shipped elsewhere. No accountability taken, typical pass-the-buck attitude. A warning: Do not assume you will not lose stuff as I did. Their online tracking system is ineffective (it's mostly there to make you feel good), as is their consignment check-off system. Make a full list, take photos, gather receipts and quotes for replacement of all items - you will need these for insurance (if you can be bothered).
A great service
At short notice I had to arrange a move for a relative. An enquiry led to a phone quote and follow-up email quote soon after. Then the situation changed, with more items to be moved and to two different addresses. I sent details by email and the next morning received a revised quote. Kym, the Move Manager, was most helpful throughout. The two removalists arrived on time (I was given an arrival time the day before) and were very accommodating and professional. This was the second time I had used Allied Pickfords and on each occasion I've found them to be very reliable.
Stressful and unhelpful relocation
Moving the family house hold from NSW to SA was stressful right from the start. This was made worse by the unhelpful attitudes of the removalists, especially the team leader. After a few cursory questions, they went to work in a non-professional manner. They were loud, rude and essentially disrespectful with their remarks and comments. There was little genuine interest in our family situation and disregard in the actual process of moving. Several items were either left behind (without consulting us) or got damaged during the relocation from NSW...to SA. We have moved interstate several times in the past and in comparison, the Allied Pickford crew of removalist was the worst with their team leader providing an undeniably disappointing and unhelpful customer service. My advice would be to save yourself the hassle by using a more professional crew of removalist.
If you value your belonging don't use Allied Pickfords, they lost my whole shipment
I would not even give Allied Pickfords 1 star.
I shipped a box of personal effects from the UK to Sydney last December and it arrived safely at Australian customs around March this year. It was then collected by Allied Pickfords in Sydney, only to go “missing”. After asking asking around their agents Allied Pickfords have given up trying to locate it and it’s now classed as lost.
Regrettably I didn’t take out insurance because these were mainly personal effects but they were priceless to me. In this box was every photo I had ever taken..., important documents, family keepsakes I had wanted to share with my children. I entrusted the box to Allied Pickfords for safe delivery as they are supposedly ‘The Careful Movers’ and world-leaders in shipping. I hope this review helps others and warns of using such an unprofessional company. REF: PF71253843
Delighted to have our 40 foot container arrive to Ireland from Australia with our household contents
Deciding on which company to carry out our move was difficult. Competition is tight and alot of the Sydney quotes were similar. Tilly in Allied Pickford was very confident and had years of experience I felt safe going with Tilly as I felt she would deal with any concerns down the track for me. Thankfully everything went smoothly and our container arrived in a week earlier. We where happy everything arrived in Ireland just as it was back in Sydney. Im so glad to have brought my car and all the paper work was managed very well. Thank you to all in Allied pickford who helped in this process.
Great service from start to finish
We moved the contents of a 2 bedroom house interstate. Everything worked like clockwork. I could not fault the service from our initial dealings with the Moving Consultant
First class moving done at a fair price!
We moved from a small farm to a big one, 330km distance, and filled 2 trucks. Every aspect of the move, including the communication, was spot on, load and unload was well handled and done at the promised times and dates. Excellent service from Allied Pickfords!
- NSW, Wagga Wagga
Excellent service from beginning to end.
I recently used Allied Pickfords to pack and relocate a 5 bedroom house, the packing process was faultless and the move which covered a distance spanning 7hrs was also faultless. Nothing was a problem from beginning to end, the customer service I received from not only admin but packing and unpacking was second to none. I would not hesitate to recommend Allied Pickfords and will definitely use them again in the future.
Excellent team. They make the move very easy from start to finish!
Our move involved storage for 2 months as we were going overseas for a while. They handled everything smoothly and painless for us.
Strongly recommend them.
Great moving experience
We downsized from a 5 bedroom house to a 3 bedroom apartment nearby and this involved sending some furniture to storage for future use by our children but also moving a large number of boxes of books, clothes, kitchen items to the new apartment. The Allied-Pickford guys were great - friendly and professional. They packed up the whole house in one day and took furniture to storage, then returned the next day to take the rest to the apartment. Everything went smoothly and exactly to schedule.
Hopeless - too many things "lost in transit"
Recommend a few things;
1.) NEVER label what is your boxes, on the boxes (if you label contents of boxes, some boxes are likely to "disappear in transit")
2.) Put your own lock on the container (If not securely locked, some boxes are likely to "disappear in transit")
3.) Number every item and check all are loaded and again check them at the destination as they are unloaded (If you do not check at both ends, you may find some of your goods have "disappeared in transit")
4.) In summary, do not trust Allied Pickfords at either end to pack and deli...
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