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Allied Pickfords QLD, Salisbury (Business Relocations Office)

Allied Pickfords QLD, Salisbury (Business Relocations Office)

2.0 from 1 review

Went over booked hours.

We used Allied Pickfords less than 12 months ago. We were so impressed with speed, service and value for money that we booked them again. This time we moved almost exactly back (one street away) from where we lived last move. The move was easier this time due to moving into a lowset home with less furniture than last move, however the movers were very slow, we have a couple of little chips out of timber furniture and the move actually took longer than last move. Obviously this increased the cost of the move. We were not consulted that the move may go over the 4 hours we booked for and the move was an hour and 15 minutes over the booked time of 4 hours. We are still waiting for an Operations Manager to contact us to explain the reason we were charged more for almost the exact same distance with less furniture and we specifically booked for 4 hours only.

Hi Kerri, Thank you for taking the time to leave us a review. We are sorry to hear that your experience was a negative one. We would like to follow up on your concerns. Can you please email through your name, contact details and job number (R/Plan) to customerservice@alliedpickfords.com.au Thanks, Allied PickfordsEmail sent.Unsatisfactory reply received from operations manager that there is nothing that can be done about us being overcharged. The removalists were actually laughing with me about how small and easy a job it was compared to the size of the truck that they had, and still managed to take the move over the 4 hours that we booked. I am not going to be a repeat customer on our next move, such a shame given the smooth experience, and 5 star positive review I left for our last move.

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