Went over booked hours.
We used Allied Pickfords less than 12 months ago. We were so impressed with speed, service and value for money that we booked them again. This time we moved almost exactly back (one street away) from where we lived last move. The move was easier this time due to moving into a lowset home with less furniture than last move, however the movers were very slow, we have a couple of little chips out of timber furniture and the move actually took longer than last move. Obviously this increased the cost of the move. We were not consulted that the move may go over the 4 hours we booked for and the move was an hour and 15 minutes over the booked time of 4 hours. We are still waiting for an Operations Manager to contact us to explain the reason we were charged more for almost the exact same distance with less furniture and we specifically booked for 4 hours only.
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