Absolutely disorganised. Very poor service, zero customer service.
Apart for the "doers", who seemed to be nice, all the managers and customer care people were absolutely useless. Even worse, they did not deliver what was expected (for example: utilities connection disconnection, valt unpack) and we paid for!
To be avoided like the plague.
Had a relocation interstate from Melbourne to Adelaide. Had issues with the storage facility I was to have my belongings held at in Adelaide. Allied sorted my short term storage in no time and subsequent delivery to my home in Adelaide, assisted in unpacking valuables and helped checking that everything was as it should be. Would recommend for anyone moving interstate
Allied moved us interstate and did a good job overall.
We decided to use them when we moved from one suburb to another.
I came home during the uplift to find all of the walls in the hallway and stairwell damaged, the house was 4 months old and perfect before this. I had to paint the walls again so I could hand it back in the condition it was given to me.
All I got was blank stares when I brought up the issues and denial that there was anything wrong with the walls.
I also received a lot of passive aggressive behaviour and sarcasm across the ...
No communication, don't answer phone and they don't get back to you
I really wonder if anyone in this company is interested in actually doing any work. They never answer their phones (it automatically goes to voicemail), and they say leave your name and number and they'll get back to you. No. They don't. I've called them twice since last Tuesday (its now Monday) and they haven't got back to me yet.
Emails are the same story, they never respond to emails.
If they don't even respond to customers trying to book a move, I can only imagine how hard it will be to deal with them once they have your furniture. Looks like I dodged a bullet here.
Avoid at all costs. While the people who did our packing and delivery were very polite they are let down by flawed systems and an organization lacking in integrity.
After our goods left our home and we had left NZ we received an email stating that it wouldn't all fit in the container so we needed to urgently pay $3k for overflow, I refused as a contract is a contract; only when threatened with consumer affairs did they reduce to $1000 which I paid as ransom effectively. Despite us paying this back in November 2020 those goods still haven't ...left NZ and won't be in Adelaide until mid-Feb. It's quite convenient that this overflow charge happened after we refused their insurance. We did a check quote with 2 insurance companies after we were quoted more than $8500 to insure our household goods and car for transit. We got cover with the reputable Vero for $1900!!!! So no doubt having missed out on this attempted profit grab, they attempted the overflow trick! To their credit the car arrived without damage. The bulk of our house hold goods arrived 2 days ago. Further chaos has ensued... the inventories they made bear no relationship to reality and so far we are missing a sound system Amp and XBOX that my kids were looking forward to playing. Why bother creating inventories if they don't reflect what's in the boxes?? In short, they have turned a straight forward move into a stressful one and I strongly recommend not using them. Hopeless at best, potentially dishonest and certainly lacking integrity!!
Some issues but happily resolved
I used Allied Pickfords for a move from Queensland to Adelaide. The estimate for delivery was 3-4 weeks and they managed to get it to Adelaide within 10 days.
While my move wasnt hiccup free, I got good resolution to my problem.
Kudos to the Emerald team though - they were incredibly helpful at every step.
Helpful, Understanding & Cost Effective
I booked in Allied Pickfords to move my 3 bedrooms home. The quote team followed up and carried it out on time. They gave me multiple choices to ensure it suited my budget. The moving and packing team were professional and were very helpful. They also helped in dismantling a few furniture items and repacking it for me. My stuff arrived on time even though it was an interstate move. They unpacked and helped me set up few stuff. Time management from their side was excellent and handling was carried out with care factor. Overall an excellent choice for moving interstate in a cost-effective way. Highly recommendable if you are worried about cost. I did my research and they came out the cheapest with promised services.
Smooth, trouble free move
Allied Pickfords were helpful from the start, with great communication and very nice, friendly staff. They were on time and completed the pack very quickly. At our destination they unloaded efficiently and everything was in perfect condition. The movers were really nice guys. The empty box collection is also excellent. 6 out of 5!!
On time and very friendly accommodating staff
Moving from a 4 bedroom farmhouse in SA to Sydney. Great service - sales representative was on time early morning to have a look (both of us work) - very thorough. Packing and loading guys were very friendly and accommodating. Arrived even 15 mins before organised time in Sydney!
On time and on budget
Moved a 4 bedroom house and large garage across States to a country town. Owing to buying and selling logistics the move required 2 uplifts, storage and stairs at the destination. It was all done efficiently, quickly, on time and at a competitive price. Staff were both pleasant and efficient.
Very quick and thorough service
We moved from Adelaide to Melbourne with belongings from a three bedroom house. The Allied Pickfords team was very professional. We hadn't moved interstate before but they were extremely helpful in packing the last of our remaining items from our house and also looking after delicate items like artwork. The unpacking team in Melbourne were very quick and efficient and all our items were delivered with no damages. I would highly recommend Allied Pickfords and I would use them again.
Just a small apartment move but the service from the Adelaide team was awesome. They made it so easy and would definitely use them again!
Move went smoothly cleaning service that cost nearly $600 that was organised with allied was disgraceful basic cleaning wasn't even done properly. Used allied twice in 8 months for interstate move would not use again.
My partner and I moved interstate and Allied Pickfords was recommended to us by a friend. They were fantastic! They packed all our goods for us and ensured they safely got transported from Adelaide to Melbourne. The communication was great, the removalists were professional and prompt and the men that delivered our goods and put them into storage were fantastic. I highly recommend Allied Pickfords!
Stay away from Allied Pickfords
Has taken four months to ship from NZ to Aus.
Had to pay extra just to get it moving even when I gave them a choice of Sydney, Melbourne, Adelaide and Perth
Contract said customs and quarantine included yet I received a bill.
Concerns ignored, spent a whole day trying to get someone on the phone and never got a callback.
They don't care that it's taken so long.
Please don't let these clowns near your most valuable possessions.
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