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- VIC, Dandenong (Home Removals Office)
- Verified customer
organised - even with short notice at exceptionally busy time of year
well organized move, hassle free and no problem with delivery at the destination. Packing and uplift crews were professional, efficient and polite, during what was the busiest time of the year for house moves. Thank you
Move from Melbourne - UK
Briefly...Poor packing. Eg. My underwear drawer was packed ready for the move in small dividers fitting neatly into an IKEA Malm chest... They tipped these containers into a box to pack around ornaments...on the other hand an empty ipod nano box was wrapped in 4 sheets of paper! Kitchen items likewise, a Tupperare lid was wrapped in 6 sheets of white, whist plates just piled up and wrapped. This was inconsistent/random packing not done by experts. Clothes were also used to pack around items, screwed up. No 'wardrobe boxes' provided etc.
I just moved from Melbourne to Dubai. And can you believe only half my luggage arrived??
Their communication between countries is dated even in the most serious situation. They just send emails to ask where the luggage is and the customer only gets a response after a month. And the reply was only that they cannot locate my luggage. And when I called up the local office in Dubai, they said they won't call them since it's closed. I had to tell her that it's still 4pm and they can be contacted for another hour. They just don't want to pick up the...
The Un-careful Movers!
I recently moved from Melbourne to Brisbane and decided to use Allied Pickfords as they are well known. I would never use them again after my experience. To even get the initial contract from them I had to chase them up 5 times before they emailed it to me. There was a complete lack of communication through the entire process. I was never officially informed of a delivery date but I was expected to just drop everything and be available when it suited them. I was promised that once my goods were on the truck they would not be unpacked again unti...l delivery day. My items were definitely unpacked during the journey as my items looked like they had just been roughly thrown in the truck by the time they reached delivery point. They advise you to mark any boxes with their 'keep forward' stickers so they will be at the front and easy to find. There were no stickers for me to use so just had to write on them in black pen. These boxes were not at the front, although they were when initially packed in the truck in Melbourne, and we had to go searching for them. I was asked to tell them what the box numbers were. A number of boxes were crushed beyond recognition, including all of my clothes. My fridge has been scratched through to the metal, so not sure why they tell you that they wrap everything carefully in blankets. The backs are coming off my bookcase and pantry cupboard and my washing machine is dented and damaged beyond repair due to the metal transit bolts being sheared off inside the washing machine during the move. I placed a formal complaint with Allied Pickfords 3 weeks ago with no response. The only positive thing I can say is that I'm glad I had transit insurance. Terrible customer service. Do not treat your goods with care.
The worst experience of my life, they treated us like garbage
For an international move that cost us $10,500 aud moving from melbourne to san francisco this was the move from hell, we got nothing but a bunch of hill billies packing our belongings allllllll wrong. Dodgiest looking packing team i've ever seen. I'd be too scared to be left alone at home with them packing my stuff. They packed open packets of chips, ketchup, pickles into our belongings!! Imagine if customs in the us had opened that? The fines that we would get, not to mention the awful rotten food by then. What's worse was the amount of empty...packing they did - and by that i mean they would pack an empty laundry basket by itself in a large box with nothing else!! Anything that could be dismantled and packed away neatly they left in its entirety making it take even more room. Silly things like a lamp shade and lamp stand. The moron would pack the whole thing including the bulbs. We had to unpack everything wrong they did and do it ourself. Unbelievable!! No apologies, no help from them, nothing. They did what usually takes 2 days to pack in half a day, and the sad part they used flimsy bubble wrap on our expensive things - they charge you thousands for this rubbish. Left us with more boxes than what was quoted to go in the 20ft container. The next day the removal crew was there and they were astonished at how much could not fit into the container (5 cubic meters plus). Upon contacting their sales rep who quoted us the price for the container after going through our house and looking at everything. He was trying to get us to pay $800 per cubic meter on top of what we paid. Disgusting. This is the kind of stress they left us with on our last 2 days in the country. Complete and total incompetence. I was completely upset and even got sick from the amount of stress i was in. We left the country not knowing how our stuff is going to get transported and if we are going to have to pay $$$ for a mess up that is not even ours. So sad, considering this is our second move with allied, we moved from auckland to melbourne with them earlier in the same year, with even more stuff and it all fit in the same 20 ft container. Took a lot of arguing and fighting them back and speaking to the country manager of allied - yes you heard that right - the country manager himself. And finally we got somewhere. Their regional manager in melbourne who manages the international moves was giving us the deaf ears and blind eyes treatment. She didn't care and didn't wana know it. She was basically holding our stuff at ransom and won't ship until we pay them more $$$$. Arrrg!!! Makes my blood boil at the disgusting treatment we got from her. Now our stuff is coming in two separate containers and god knows what shape it'll be in since they had to shuffle boxes around to make things fit and not to mention the risk of breaking and damaging and even losing items when your container is shared with another group of people. Not to mention we are hugely inconvenienced because our stuff isn't all arriving at the same time. Not looking forward to the day we get it all and find out what's been lost and what's been ruined. Never moving with allied pickfords again. Worst experience of our lives. Horrible horrible horrible service and customer treatment for the amount of money they rip you off for they should be rolling out the red carpet. Shame on you allied. Everything, from start to finish. We even had to chase them up to pay them their money!!!!
Allied Pickfords Geelong
We hired Allied Pickfords Geelong to move our furniture from Clifton Springs, Victoria to Bunbury, WA. Andrew and the team provided an excellent service. After getting quotes from several removalists and checking feedback on Product Review, we found Allied Pickfords to have the best response, quote and no bad feedback.
[name removed] came out to our house to give us an informative quote. All our follow up questions and concerns were answered straight away either by email or phone. Extra boxes were provided when requested. The removalists that p...
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